The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
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Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
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The lady on the phone and engineer were both brilliant
The lady on the phone was very helpful and informative, gave me brilliant advice.
The engineer was very good polite and done a great job.
One very satisfied customer.
Thank you very much.
10 de abril de 2026
Respuesta de Zip Water UK
Good morning Mr Sardar,
I hope you're well,
Thank you for this fantastic review!
I'm very glad that Wendy and Karam delivered this high quality service that we aim to provide to all of our customers! I will make sure this feedback is passed onto their managers so that we can praise their positive attitudes!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Robert,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that we provided the prompt and efficient service we aim to deliver! I will ensure this is fed back to our team so that we can aim to consistently deliver this!
Kind regards,
Bradley
Professional Service
Easy to book, went out of their way to get appointment booked when it was convenient for us. Engineer was friendly, professional and very knowledgeable.
9 de abril de 2026
Respuesta de Zip Water UK
Good morning Jill,
I hope you're well,
Thank you for taking the time to leave us with this great review!
I'm glad to hear that our booking system was straightforward, and that we were able to find a mutually suitable date. It's also great to head that the engineer delivered the high level of service that we expect!
We will aim to continue to deliver quality customer service like this moving forwards!
Kind regards,
Bradley
Great Service
Very friendly & helpful telephone support, unable to resolve the problem remotely so engineer sent and repaired the fault. Excellent service.
8 de abril de 2026
Respuesta de Zip Water UK
Good morning Nick,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our service team are providing the friendly and helpful service that we set out to deliver! We will aim to keep this up!
Kind regards,
Bradley
Service engineer Sophie Peaker was very…
Service engineer Sophie Peaker was very helpful and knowledgeable
24 de marzo de 2026
Respuesta de Zip Water UK
Good afternoon Gillian,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm very glad to hear that Sophie provided such a great service on her visit, and I will make sure that this gets passed onto her manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Jennifer,
I hope you're well,
Thank you for this brilliant review!
I'm glad that everything went ahead as planned for you! Hopefully we can continue to deliver this "no-nonsense" level of service going forwards! I do however notice that the review comes with a 1 star rating which contrasts to the comments you left?
Kind regards,
Bradley
Efficient and friendly service
30 de marzo de 2026
Respuesta de Zip Water UK
Good afternoon Jeremy,
I hope you're well,
Thank you for this brilliant review!
I'm very proud that we could deliver the efficient and friendly service we set out to provide! We will aim to keep this up going forwards!
Kind regards,
Bradley
Friendly professional engineer
7 de abril de 2026
Respuesta de Zip Water UK
Good morning Hilary,
I hope you're well,
Thank you for this fantastic review!
I'm glad that our engineer Lewis delivered the friendly and professional service we aim to provide to our customers!
I will ensure this is passed back to him and his manager!
Kind regards,
Bradley
All completed as agreed and helpful…
All completed as agreed and helpful pleasant Service Engineer.
1 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Mr Connell,
I hope you're well,
Thank you for this great review!
I'm glad that we could complete the necessary work and the engineer did this while providing the helpful and pleasant service we aim to deliver!
Kind regards,
Bradley
excellent service
2 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Scott
Thank you for the fantastic review!
I'm very glad we provided you with an excellent level of service, and we will aim to keep this up!
Kind regards,
Bradley
Very good service as always.
31 de marzo de 2026
Respuesta de Zip Water UK
Good morning Anon,
I hope you're well,
Thank you for this brilliant review!
I'm very proud that we have consistently delivered the quality of service we aim to provide out customers to you! We will aim to keep this up!
Kind regards,
Bradley
Great quick service
31 de marzo de 2026
Respuesta de Zip Water UK
Good afternoon Anthea,
I hope you're well,
Thank you for this great review!
It's great to hear that we provided you with efficient and quality service we aim to deliver! We will aim to keep this up!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Arthur,
I hope you're well,
Thank you for leaving this fantastic review!
I'm glad that our engineer, Calum, was punctual and friendly, this is how we expect our team to behave! I will pass this onto him and his manager!
Kind regards,
Bradley
Diagnosed and solved our issue quickly
2 de abril de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good morning Robert,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm glad to hear that we were able to diagnose and resolve the issue you were facing, and we hope to continue to deliver this level of service!
Kind regards,
Bradley
Efficient, reliable, knowlegable
Tony always does a thorough job and provides me with the necessary information on the cause of fault. Always lets me know when he will be arriving which is a big help.
31 de marzo de 2026
Respuesta de Zip Water UK
Good morning Bonnie,
I hope you're well,
Thank you for this great review!
I'm glad to hear that Tony delivered the exceptional service that we aim to provide. I will ensure this is passed onto him and his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Paul,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm glad that we could deliver the efficient service we aim to provide! We'll aim to keep this up in the future!
Kind regards,
Bradley
I rang for a engineer and he came
15 de marzo de 2026
Respuesta de Zip Water UK
Good morning Rory,
I hope you're well,
Thank you for the great review!
I'm glad that your experience with us was straightforward and we got your product back up and running!
Kind regards,
Bradley
Staffroom water boiler
Very pleased with the service that we received and would highly recommend to others.
20 de marzo de 2026
Respuesta de Zip Water UK
Good morning Barbara,
I hope you're well,
Thank you for this fantastic review!
We're very glad to hear that you're happy with our service, and hope to continue to keep up moving forwards!
Kind regards,
Bradley
Great Service
friendly, professional at every point, quick turn around from initial call to job complete.
well done
20 de marzo de 2026
Respuesta de Zip Water UK
Good morning Adrian,
I hope you're well,
Thank you for taking the time to leave us this great review!
We always aim to provide a friendly and efficient level of service, and I'm glad this has been the case for you!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Da'Vanya,
I hope you're well,
Thank you for once again leaving us an outstanding review!
I'm very happy to see that we are still delivering on the excellent service we set out to provide, and will continue to strive towards this!
Kind regards,
Bradley
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