The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
As usual your engineer arrived on time
As usual your engineer arrived on time, undertook the work quickly and without fuss. A joy to have in the office.
13 de agosto de 2026
Respuesta de Zip Water UK
Good afternoon Helen,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that David was such a pleasure to have on site and resolved the issues without any problem. I will pass this onto his manager to praise this positive work ethic!
Kind regards,
Bradley
Good efficient service
Engineer called to confirm he was on route and gave an ETA. Fault was verified in front of the engineer who was able to diagnose quickly and set about the repair. Total down time was less than 1hr so great job.
6 de agosto de 2026
Respuesta de Zip Water UK
Good afternoon Geoff,
I hope you're well,
Thank you for this brilliant feedback about our engineer Unal!
I'm glad to hear that he was able to diagnose and resolve the issue efficiently, and kept you informed of his ETA prior to him arriving on site!
I will make sure your comments go back to him and his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Maria,
I hope you're well,
Thank you for this great review!
I'm very glad to hear that you're happy with the service we provide, we aim to deliver the highest quality of customer care that we can, so it's good to hear we are delivering on this goal!
I will make sure this is passed back to our leadership team!
Kind regards,
Bradley
Installation Arrangements First Class
The extra effort they put in to meet my requirements on the installation date.
4 de agosto de 2026
Respuesta de Zip Water UK
Good morning Rowland,
I hope you're well,
Thank you for this brilliant review!
I'm glad that our Installs team could provide you with the quality service that we aim to deliver, I will make sure I speak with the team leader to ensure this hard work is recognised!
Kind regards,
Bradley
Engineer arrived on time
Engineer arrived on time, repairs the unit and left the kitchen tidy.
27 de julio de 2026
Respuesta de Zip Water UK
Good morning Pam,
I hope you're well,
Thank you for this great review!
I'm glad to hear that Jason demonstrated a punctual and professional service while he was with you, I will make sure I pass this feedback onto his manager!
Kind regards,
Bradley
Five Stars again for Candice
I wanted to recognise Candice for another outstanding service visit. She arrive exactly when expected, communicated clearly throughout, and immediately remembered the details of her previous visit, which made the whole experience feel personal rather than transactional. Most importantly, the work she carried out last time has made a genuine difference. Our water still tastes excellent, which speaks volumes about the quality of her work and attention to detail. Candice is knowledgeable, professional, friendly and clearly take pride in what she does. She is a wonderful ambassador for Zip Water, and I hope she receives the recognition she deserves. It is increasingly rare to come across someone who combines technical expertise with such excellent customer care. Thank you Candice, and thank you Zip Water for employing people of her calibre.
6 de agosto de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good afternoon Veronica,
I hope you're well,
Thank you so much for this absolutely amazing review about Candice!
Comments like this are so great to receive, and especially make our engineers days so much better! I will make sure that this is passed onto Candice and her manager!
Kind regards,
Bradley
I am pleased with the new tap but did…
I am pleased with the new tap but did say to engineer it was a lot noisier than my old one. I would have thought it would be a lot quieter than it is as supposed to be an up to date model. He said he would report it back but I haven’t heard anything
22 de julio de 2026
Respuesta de Zip Water UK
Good morning June,
I hope you're well,
Thank you for taking the time to provide us with this feedback!
I'm glad that you are happy with the product itself. I will speak to our field service team and ask the question concerning the noise of the unit, if this is anything out of the ordinary either myself or another member of the team will contact you.
Kind regards,
Bradley
The engineer was the best we have had
29 de julio de 2026
Respuesta de Zip Water UK
Good morning Jeremy,
I hope you're well,
Thank you for taking the time to leave us with this great review!
I'm glad to hear that your experience with Paul was a very positive one, I will make sure this is fed back to his manager!
Kind regards,
Bradley
Callum visited to service our Zip…
Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard.
Many thanks Callum
24 de julio de 2026
Respuesta de Zip Water UK
Good afternoon Paul,
I hope you're well,
Thank you for this brilliant review about our engineer Callum!
It's great to hear the quality of customer service he provided and the high performance of his work. I will make sure this is passed onto his manager!
Kind regards,
Bradley
Customer service good.
16 de julio de 2026
Respuesta de Zip Water UK
Good morning Alf,
I hope you're well,
Thank you for this review!
We aim to deliver quality customer service that makes interactions as smooth and stress-free as possible, and we hope that we equip our advisors with the necessary skills to do this.
I will pass your comment onto our Customer Success team so that we can identify what we could have done better!
Kind regards,
Bradley
Great service provided
Great service provided, pricing of service contracts is very good, engineers are fantastic.
23 de julio de 2026
Respuesta de Zip Water UK
Good morning Gareth,
I hope you're well,
Thank you for this brilliant review!
I'm proud to hear that the service, product, and engineers are of the great quality we aim to deliver! I will make sure this is fed back to the relevant teams!
Kind regards,
Bradley
I have already put in a review
I have already put in a review, Roger was very professional.
23 de julio de 2026
Respuesta de Zip Water UK
Good morning Ken,
I hope you're well,
Thank you again for this great review about our engineer Roger, I can see the review you left previously, so will add these comments on and pass them through to Roger's manager also.
Kind regards,
Bradley
Zip Water UK problem solved
Paul, the Engineer came out on time and was helpful and informative. He explained the problem really well and was able to solve it with a new part.
He was professional and provided an excellent service.
Thank you.
21 de julio de 2026
Respuesta de Zip Water UK
Good afternoon Phillipa,
I hope you're well,
Thank you for this brilliant review about our engineer Paul!
I'm very proud to hear that he was punctual, informative and professional in every aspect of the job! Service like this is exactly what we aim to deliver!
I will make sure this is passed onto his manager!
Kind regards,
Bradley
ZIP WATER
Zip Water national account manager Chris Martin and his management, service and installation team have consistently provided my organisation with par excellence service from day one - an above and beyond approach which is highly appreciated. attitude nearly 2 years into this working relationship. It's also worth noting that the Zip Water product range for the commercial office environment simply has no equals from rival competitors - hands down the best and most robust equipment in the water filter tap market!
10 de julio de 2026
Respuesta de Zip Water UK
Good afternoon Tony,
I hope you're well,
Thank you for this fantastic review!
I'm really proud to hear these comments about our sales and installation team! It's great to know that the service you've received has consistently been of outstanding quality! Also that you're very happy with the product itself!
I will make sue you're comments are passed onto the relevant teams so we can praise this great attitude!
Kind regards,
Bradley
The job was completed on time which is…
The job was completed on time which is all i can ask
17 de julio de 2026
Respuesta de Zip Water UK
Good afternoon Martin,
I hope you're well,
Thank you for this review!
I'm glad that we could attend in a timely manner and resolve the issue with the product! I will make sure this is fed back to our service team so we can continue to deliver this level of service!
Kind regards,
Bradley
Great tap, company and service.
Great tap, company and friendly service.
Thank you.
17 de julio de 2026
Respuesta de Zip Water UK
Good afternoon Anita,
I hope you're well,
Thank you for this great review!
It's great to hear that the whole experience you had left this impression on us as a company! We will aim to continue to deliver this level of service!
Kind regards,
Bradley
Polite, friendly and professional. Very good overall.
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10/10. The only area that could have been slightly improved was if the work could have been carried out a bit quicker - the date had to be rescheduled after the initial appointment date. Overall though, the service was very good.
9 de julio de 2026
Respuesta de Zip Water UK
Good afternoon Lee,
I hope you're well,
Thank you for this fantastic review about our staff!
It's great to hear that across the whole interaction, our staff demonstrated the friendly and professional level of service that we aim to deliver!
We are aware that the lead times for our visits are slightly longer than our customers expect, and are actively working to resolve this!
Kind regards,
Bradley
Disappointing quality for such premium-price product
Bought a Zip HydroTap residential for $5,000 expecting it to last. The main board failed after just three years. When I raised it, customer service said "well, it's just like a computer" - well, I've never had a $5,000 computer die after 3 years either.
Then came the real cost of ownership: replacement parts are expensive (~ $450 for the main board alone, ~$250 for a filter). At that point you're questioning whether repairing is even worth it.
Customer service response was disappointing too. I submitted a couple of inquiries through their website and got zero response for three months. The only way I got any traction was giving up online and calling directly.
For a premium-priced product, I expected premium reliability and support. Got neither. Can't recommend.
ps: this review is for US product/service
23 de julio de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good afternoon Charles,
I hope you're well,
Thank you for taking the time t leave us this review, although it is not directly for the Zip UK business it still applies to the brand.
I have referred this to the US service team to look into and contact you using the details they hold. Hopefully you will hear from them shortly.
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon Preston,
I hope you're well,
Thanks for this brilliant review.
I'm glad that you found our service excellent, and we will aim to continue to deliver this quality of service!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon Jara,
Thanks for this excellent review!
I'm glad to hear that you experienced the high quality service that we aim to deliver! I will make sure this is passed onto the customer experience manager so we can continue to deliver this level of service!
Kind regards,
Bradley
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.