The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
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it was a quick response and the…
it was a quick response and the engineer was very friendly the custom service team was very helpful.
12 de junio de 2026
Respuesta de Zip Water UK
Good morning Stephen,
I hope you're well,
Thank you for this fantastic review!
I'm glad to hear that we provide you with a swift response, and the teams you dealt with game the high level of customer service we aim to deliver!
Kind regards,
Bradley
Communication was excellent throughout…
Communication was excellent throughout the process.
The technician Billy was very competent and carried a difficult installation without any fuss to a very high standard.
We have another cool/hot tap installed by the other company which has never worked.
We are so pleased how cold the water is, we would recommend Zip to anyone who would listen.
10 de junio de 2026
Respuesta de Zip Water UK
Good morning Warren,
Thank you for taking the time to provide such a comprehensive review!
It is wonderful to hear that Billy has left such an impression, I will be passing along your kind words as I know that he will be pleased to hear this.
Thank you for being willing to recommend us, we look forward to serving you in the future.
Kind regards,
Joe
The engineer provided a professional…
The engineer provided a professional service in a friendly and informative manner.
He explained the problem and resolved the issue quickly.
10 out of 10
17 de junio de 2026
Respuesta de Zip Water UK
Good morning Brian,
Thank you for taking to the time to provide this fantastic feedback!
I am glad to hear that our engineer was able to impress, I will make sure your comments are passed along to their manager.
Kind regards,
Joe
Sales
Contacted sales team, who passed me to repairs, who could not answer my question. They passed me to regional specifications management Eddie,had to chase him to get a reply, he seemed to know very little said he would send information. Never received it, sent my email address by text still never heard anything. Phone head office sales took all the details still never heard anything. Very disappointed, went with Heat Rae excellent
16 de junio de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good afternoon Simon,
Thank you for taking the time to provide this feedback, I am sorry to hear that you have not had a satisfactory experience.
I have sent an email via Trustpilot to request some details from you to allow us to get in touch and discuss this matter with you and see if there's anything that we can resolved.
I look forward to hearing back from you soon.
Kind regards,
Joe
Service and repair completed with usual…
Service and repair completed with usual care and attention
9 de junio de 2026
Respuesta de Zip Water UK
Good morning Elaine,
Thank you for providing this wonderful feedback!
It's great to hear that you've had such a positive experience, I'll be sure to pass your comments along to everyone involved in your care.
Kind regards,
Joe
Excellent Customer Service
8 de junio de 2026
Respuesta de Zip Water UK
Good morning AB,
Thank you for taking the time to provide this fantastic feedback!
I will pass your comments along to the team, I know that they will be pleased to hear this.
Kind regards,
Joe
The visit 18 June was an utter…
The visit 18 June was an utter disaster. Having been assured the tap would fit into the previous cut out of the work top 2012 and having queried this myself with engineer June 3 when he declared our unit no longer fit for purpose the visit was terminated after 15 minutes as engineer was unable to fit into previous cut out of the Worktop. I was given another explanation from zip head office , that being the engineer did not have the skills to fit one component ! As the tap itself we were informed retails at 4.600 and we had a special offer of 2, 800 as a loyalty gesture is all v disappointing.
To make matters worse we were left without any cold water discovered later that day. We are left tap less with a severely disabled individual of 80 yrs of age without any cold water in kitchen and without a zip tap. An absolute disaster. As we were told this was due to engineer not having the required skills which seems odd. How zip can send out a replacement that does not fit the original cut out of kitchen worktop of previous zip tap needs some explanation. Zip are the top end of the market as far as zip taps are concerned. The service we experienced today unusually needs much to be desired. I will post up when the matter is resolved. Had hoped we might hear back from zip during the day as to when this will be progressed but not a word. This review refers to the visit today 18 June the purpose of this visit was to replace existing zip tap which was decommissioned 4 June due to age. Originally fitted 2012. Professor Jones
4 de junio de 2026
Respuesta de Zip Water UK
Good morning Professor Jones,
Thank you for taking the time to respond to our feedback request.
Please accept my apologies for the difficulty and frustration caused by this situation.
Upon discussion with our Installs team, I have been advised that as you are moving from a Hydrotap G3 to a G5, some adaptations must be made to the original cutout in order to fit the new tap itself. Unfortunately in this instance, our engineer did not have the necessary tool or certification to make the necessary adaptation to your worktop due to the material it is made from, meaning that we needed to reschedule.
I have confirmed with the Installs team that arrangements have been made to send another engineer to complete the work as soon as possible, you should expect an imminent phone call from my colleague to arrange this with you directly.
Once again, please accept my apologies for this situation, I will ensure that this feedback is used wisely to avoid any reoccurrences of this issue in the future.
Kind regards,
Joe
Michael always does a professional job.
3 de junio de 2026
Respuesta de Zip Water UK
Good morning Lin,
Thank you for providing this great review!
I will pass your kind feedback along to Michael and his manager.
Kind regards,
Joe
Great product
Great product. service calls always super efficient with very friendly engineers
11 de junio de 2026
Respuesta de Zip Water UK
Good morning Jeremy,
Thank you for taking the time to provide this brilliant feedback!
I'll be sure to pass your kind words on to our Field Service team, I know that they will be happy to hear this.
Kind regards,
Joe
Respuesta de Zip Water UK
Good morning Leanne,
Thank you for taking the time to provide this feedback!
I'll be sure to pass this along to our engineer's manager.
Kind regards,
Joe
Engineer was good and thorough
8 de junio de 2026
Respuesta de Zip Water UK
Good afternoon Al,
I hope you're well,
Thank you for the great review!
I'm glad that our engineer provided a through service on your product, I will make sure this gets passed onto their manager!
Kind regards,
Bradley
Great service and water tastes even…
Great service and water tastes even better ;-)
2 de junio de 2026
Respuesta de Zip Water UK
Good morning John,
I hope you're well,
Thank you for this great review!
We're glad you're happy with the service, and even happier with the quality of the water! I'll make sure your feedback is passed to the relevant channels!
Kind regards,
Bradley
Service and repair
We needed a service and the cold water wasn't working. The contract knew what the problem was straightaway and solved it quickly and efficiently.
2 de junio de 2026
Respuesta de Zip Water UK
Good afternoon Helen,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that our team were able to asses the issue quickly and resolve this in an efficient manner! I will make sure this is passed onto the area manager!
Kind regards,
Bradley
Engineer was very friendly & sufficient.
2 de junio de 2026
Respuesta de Zip Water UK
Good afternoon Michelle,
I hope you're well,
Thank you for this great review!
I'm glad that our engineer, Scott, provided the friendly service we aim to deliver, and that he could get the job done!
I will make sure this feedback gets put up to his manager!
Kind regards,
Bradley
Very friendly service
Very friendly service. Well informed with what was happening and all information given was well understood by myself
5 de junio de 2026
Respuesta de Zip Water UK
Good afternoon Bronagh,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our team provided clear information as to what was happening with the service, the meant you could understand our process.
I will feed this back to the relevant managers!
Kind regards,
Bradley
Always arrives on time.
29 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Lynette,
I hope you're well,
Thank you for this great review!
I'm glad that our engineers are punctual with the appointments that we arrange, I will make sure this is fed back to the area manager!
Kind regards,
Bradley
Excellent quick service !!
The person I initially spoke with was friendly and professional. The engineer came out the next day.
28 de mayo de 2026
Respuesta de Zip Water UK
Good morning Jodi,
I hope you're well,
Thank you for this great review!
I'm glad that our team provided the professional and friendly service that we'd expect of them, I will look further into this and let the relevant team manager know!
Kind regards,
Bradley
Efficient company to deal with
Extremely helpful and pleasant engineers, simple system to book appointments at your convenience and a given timeslot on the day.
8 de junio de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good afternoon Kelly,
I hope you're well,
Thank you for this outstanding review!
I'm glad that our engineers are extremely helpful and pleasant, and will make sure this gets passed onto their managers! We do try and keep the booking system and user-friendly as possible, so I'm glad that this is reflected also.
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon Dave,
I hope you're well,
Thank you for this brilliant review!
I'm glad that our service has caused this response, and we will aim to keep this up going forwards!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our team provided the professional, polite service that we expect. I will feed this back to the relevant team!
Kind regards,
Bradley
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