The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
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Respuesta de Zip Water UK
Good afternoon,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our team provided the professional, polite service that we expect. I will feed this back to the relevant team!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Irina,
I hope you're well,
Thank you for this brilliant review!
I'm glad that we could provide the excellent and professional service that our customers expect of us! We will aim to keep this up moving forwards!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Richard,
I hope you're well,
Thank you for this great review!
I'm glad to hear your received the friendly and professional service that we aim to deliver! I will make sure this gets passed onto the relevant teams!
Kind regards,
Bradley
Fast and friendly service as usual.
28 de mayo de 2026
Respuesta de Zip Water UK
Good morning Rob,
I hope you're well,
Thank you for this great review!
I'm glad to hear that you received the efficient and friendly service we aim to deliver! I will make sure this feedback is passed onto the relevant teams!
Kind regards,
Bradley
2nd regular service visit from this…
2nd regular service visit from this engineer and he arrives on time, he’s polite and efficient - Great overall service from Zip
29 de mayo de 2026
Respuesta de Zip Water UK
Good morning Nigel,
I hope you're well,
Thank you for this brilliant review!
I'm glad that you've received the quality of service that we'd expect all of our customer to have! I will make sure that the individual who attended is praised for their hard work!
Kind regards,
Bradley
Great service and quick response.
21 de mayo de 2026
Respuesta de Zip Water UK
Good morning Steve,
I hope you're well,
Thank you for this great review!
I'm glad that you could experience the great service and speedy response that we aim to provide! We will aim to keep this up going forwards!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Tiffany,
I hope you're well,
Thank you for this great review!
I'm glad to hear that we could provide you with the efficient and quality customer service that you'd expect, and we will aim to keep this up moving forwards!
Kind regards,
Bradley
Zip have done a great job supporting…
Zip have done a great job supporting the catering facilities on site. Staff are polite and efficient. Price has been benchmarked against alternate suppliers as good value and the site has suffered ZERO downtime since the system was installed.
19 de mayo de 2026
Respuesta de Zip Water UK
Good morning Keith,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that the overall experience with us has been so positive! I will make sure this is fed back to the relevant teams to ensure the good work is kept up!
Kind regards,
Bradley
Their engineers are well trained and friendly
Always very good advice and nothing is too much trouble.
26 de mayo de 2026
Respuesta de Zip Water UK
Good morning Keith,
I hope you're well,
Thank you for this fantastic review!
I'm glad to hear that our engineers provide the friendly and knowledgeable service that we expect!
I will make sure that the area manager is made aware of your kind words so that we can praise these individuals!
Kind regards,
Bradley
Engineer was very knowledgeable and…
Engineer was very knowledgeable and professional
26 de mayo de 2026
Respuesta de Zip Water UK
Good morning,
Thank you for this great review about our engineer!
I'm glad to hear that they were knowledgeable and professional on their recent visit to you, I will look into who this was and pass the feedback onto their manager!
Kind regards,
Bradley
all very efficient and helpful
17 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Julia,
I hope you're well,
Thank you for this great review!
I'm glad to hear that you received the efficient and helpful service from our team that we aspire to deliver! I will make sure this gets passed onto the relevant team!
Kind regards,
Bradley
Engineer Helpful - Admin can be difficult
Engineer was competent and helpful. Some of the admin details are a little confusing and queries can be difficult to get answers to.
24 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Chris,
I hope you're well,
Thank you for this review!
I'm glad to hear that your experience with the engineer who visited was positive, and that he provided you with the helpful information he can!
I will look into the issues faced wit the admin side of your review, and address this with the appropriate teams.
Kind regards,
Bradley
Good Product Indeed and saves you…
Good Product Indeed and saves you real-time!
The yearly service & maintenance program keeps you covered and up to speed for yoir water solutions for drinking or cooking...
I wouldn't want to be without such an appliance!
14 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Pete,
I hope you're well,
Thank you for this amazing review!
We're glad you agree with us, the product is designed to take away the time you'd usually wait for your kettle to boil! And the annual servicing just adds to the peace of mind the product brings!
I will make sure you're great feedback is passed onto the relevant team!
Kind regards,
Bradley
Very quick and good
14 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Israel,
I hope you're well,
Thank you for this great review!
I'm glad that we could provide the efficient and quality service that our customers expect, I will look further into your experience and feed this bac to the relevant teams!
Kind regards,
Bradley
Engineer knowledge / service scheduled
7 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Graham,
I hope you're well,
Thank you for this great review!
I'm glad to hear that the service was scheduled as you'd expect, and the engineer that attended was knowledgeable of his work! I will make sure this gets passed back to the relevant teams!
Kind regards,
Bradley
Scott the engineer was brilliant both…
Scott the engineer was brilliant both knowledgeable and personable AND he fixed the rather complicated problem - couldn't ask for more...
16 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Chris,
I hope you're well,
Thank you for this outstanding review on our engineer Scott!
It's great to hear the high quality service he demonstrated while out in the field! I will make sure this gets passed onto his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning David,
I hope you're well,
Thank you for this excellent service!
It sounds as thought we've hit the mark across the board in your words! Which is absolutely fantastic to hear! We will aim to keep this up moving forwards so that our other customers feel the same way you do!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Georgina,
I hope you're well,
Thank you for this excellent review! I'm very glad that would could provide you with the quality service we aim to deliver, and we will continue this!
Kind regards,
Bradley
Excellent service and maintenanace team…
Excellent service and maintenanace team very helpful. Communication very good with regular updates.
11 de mayo de 2026
Respuesta de Zip Water UK
Good morning Taq,
I hope you're well,
Thank you for this brilliant review about our service team! It's very good to hear that they were helpful and provided clear communication with regular updates!
I will make sure this gets passed onto the relevant teams!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Dennis,
I hope you're well,
Thank you for the great review!
I'm glad that our technicians demonstrate their expert knowledge of our products, and we will continue to provide them with the training that puts them in this position!
Kind regards,
Bradley
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