Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más
La empresa ha respondido
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más
Información sobre la empresa
Sobre Tanstella
Escrito por la empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Información de contacto
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,3
Medio
1 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good product delivered promptly
16 de octubre de 2023
Good product and acceptable delivery…
Good product and acceptable delivery speed
16 de octubre de 2023
Great quality products
All of the products i have ordered from shower heads, gas stove top, wall oven, bathroom vanity to Shavers cabinet have been perfect. The prices are way less than most and the products are quality. Delivery is fast as are any email replies.
8 de octubre de 2023
Got pcl in good time and as ordered.
8 de octubre de 2023
10th-10th ordered
10th-10th ordered, arrived at depot in town 19th, delivered (after 3 phone calls), 25th. The middle joining pole were both Female fittings had to Bodge up a connecting piece.(still a bit SAGGy) not impressed over all...
10 de octubre de 2023
Respuesta de Tanstella
Dear customer, thank you for your feedback. Please contact our customer service if you have any inquiries. We have many more great products that you may like and we believe your experience with us will be better next time.
Order arrived fast and without damage
Order arrived fast and without damage. Good ppl to shop with.
12 de octubre de 2023
Quick delivery the item was as…
Quick delivery the item was as described and good quality . Will shop here again.
10 de octubre de 2023
I was thanked post my previous purchase…
I was thanked post my previous purchase which was very thoughtful.
Second purchase was simple and easy.
12 de octubre de 2023
Placed order 1/10/23
Placed order 1/10/23
Have not received order !!!!
Have contacted online store with no resolution, replied oh if you haven’t received in a couple of weeks contact us again.
Have made contact with courier service with no resolution to lost parcel.
Have requested a refund- no reply so have now put in dispute through PayPal.
Would not recommend buying of online store, pathetic customer service.
Received order 27 days after placing order 👎, what pathetic service won’t shopping from this store again.
Attempting to return goods but of course not replying to me, typical.
25 de octubre de 2023
Opinión espontánea
Respuesta de Tanstella
Please be advised that your order was delivered on 27/10. The transit time is within the normal delivery timeframe from Melbourne to regional Tasmania, which is from 14-20 business days.
Please contact our customer service team at info@tanstella.com.au if you want to arrange a Change of Mind return.
Very negotiable courier.
Got email befor delivery but would have liked a text message so as to be at address on day of delivery.
Courier was very helpfull with delivery location.
27 de septiembre de 2023
I actually built it myself!
Realised I shouldn't have bought it as I'm now 77 and can't get down on the floor. But used my initiative, cleared the table, used a thick cloth and built it there. Only thing was I had to do was wait for a young friend to lift it off. But was really quite easy to understand the directions- even if there was one bit that did not apply to it.
1 de octubre de 2023
Ease of website ordering and quick…
Ease of website ordering and quick delivery. Expected to be slightly larger in size but does the job well enough.
24 de septiembre de 2023
Reasonably quick
27 de septiembre de 2023
Very Quick Delivery!
Very quick delivery. Very responsive when emailed. Great prices.
20 de septiembre de 2023
Respuesta de Tanstella
Hi Roy,
We are pleased to hear that you are happy with our service.
If you are indeed happy with our service, would you mind updating your rating to better reflect your experience?
Regards,
Tanstella
Quick service
18 de septiembre de 2023
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.