Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más

Valorada con 1 estrellas sobre 5

I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más

Valorada con 3 estrellas sobre 5

Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Sobre Tanstella

Escrito por la empresa

Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.

We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.

Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 55% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Bird Cage

I received my item, however when I went to assemble it, I couldn't get past Step 1. I contacted the seller and they were quick to respond. There had just been an error in sending the old instructions. They sent me a copy of the new instructions and I now have a fantastic cage. The only negative thing is that some of the bars were not attached properly and I had concerns the birds may injure themselves. Otherwise an all round thumbs up! Thank you

2 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Easy to assemble

Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by one person and took more like five hours which included adding three pull down anchors and two over-the-top pull-down cables that were not included in the kit (advisable as we experience very high winds at times)

14 de noviembre de 2023
Valorada con 4 estrellas sobre 5

Prompt service

Prompt service, prompt delivery and well packaged. Only downside is that it is not as plush or thick as I thought and expected.

3 de noviembre de 2023
Valorada con 1 estrellas sobre 5

I’m put in an order for a greenhouse…

I’m put in an order for a greenhouse paid over $200 for it have received no tracking orders or seen anything of it that’s over a month so it’s the 19th now .I need you to be getting in contact with me or I’m gonna put in a dispute I was really looking forward to your business I have a order confirmation and order number . Steve

18 de octubre de 2023
Valorada con 1 estrellas sobre 5

Not yet arrived after two weeks

My guitar was due to arrive on the 3rd of November, there were two parts to this delivery 1 of 2 (guitar) & 2 of 2 (guitar stand).

The guitar stand arrived at my address, however, the guitar didn’t, a message was generated to my tracking to say “Address not Found”! Interesting as it was address as per the guitar stand.

It now a week and a day and still no update in the whereabouts of my guitar Tanstella informed they have contacted Couriers Please in Brisbane, who informed me that they are investigating the whereabouts.

However, with a generated message to say”Address Not Found” the guitar (my property) was in a van 🚐 physically in a van and yet it’s nowhere to be found unless it’s in the hands of some my property does not belong to!

I will amend my review when I receive my property, which is paid for in full

Standby!

3 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Questions answered promptly via email.

Questions answered promptly via email.
Product was high quality. Very satisfied with the service and product. Also delivery from Melbourne to Queensland was a very short time. One very happy customer.
Thanks Tanstella!!

29 de octubre de 2023
Valorada con 1 estrellas sobre 5

I ordered 2 bedside tables

I ordered 2 bedside tables. Both flat packs had 1 wrong panel in them. The quality of the product is rubbish. Even for $250.

18 de octubre de 2023
Logotipo de Tanstella

Respuesta de Tanstella

Hi Wayne,

Thank you for your feedback.

We are sorry to hear about the issue.

If the product is faulty or defective, can you please contact our team at info@tanstella.com.au? So our team will assess the case, and advise you further.

Regards,
Tanstella

La experiencia Trustpilot

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