Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más
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Consulta las opiniones de los clientes
I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más
La empresa ha respondido
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más
Información sobre la empresa
Sobre Tanstella
Escrito por la empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Información de contacto
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very quick delivery
Bird Cage
I received my item, however when I went to assemble it, I couldn't get past Step 1. I contacted the seller and they were quick to respond. There had just been an error in sending the old instructions. They sent me a copy of the new instructions and I now have a fantastic cage. The only negative thing is that some of the bars were not attached properly and I had concerns the birds may injure themselves. Otherwise an all round thumbs up! Thank you
Easy to assemble
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by one person and took more like five hours which included adding three pull down anchors and two over-the-top pull-down cables that were not included in the kit (advisable as we experience very high winds at times)
The item arrived quickly
The item arrived quickly, it was of great quality and value. I believe that I will get heaps of use from it.
All products are safely arrived and no…
All products are safely arrived and no damage.
Awesome service.
Need to be a lot faster in the…
Need to be a lot faster in the delivery side .and info on where and when it is going to be delivered.
Prompt service
Prompt service, prompt delivery and well packaged. Only downside is that it is not as plush or thick as I thought and expected.
Transaction was easy,good…
Transaction was easy,good contact,haven't opened it yet as it is a Christmas gift
Easy to deal with and quick delivery
I’m put in an order for a greenhouse…
I’m put in an order for a greenhouse paid over $200 for it have received no tracking orders or seen anything of it that’s over a month so it’s the 19th now .I need you to be getting in contact with me or I’m gonna put in a dispute I was really looking forward to your business I have a order confirmation and order number . Steve
Ordered it and you delivered it…
Ordered it and you delivered it promptly thank you
Very easy to use your website and…
Very easy to use your website and extremely prompt delivery. most certainly will be using your company again.
Delivery unreliable
Great product that arrived in a…
Great product that arrived in a reasonable time. Delivery was perfect
Not yet arrived after two weeks
My guitar was due to arrive on the 3rd of November, there were two parts to this delivery 1 of 2 (guitar) & 2 of 2 (guitar stand).
The guitar stand arrived at my address, however, the guitar didn’t, a message was generated to my tracking to say “Address not Found”! Interesting as it was address as per the guitar stand.
It now a week and a day and still no update in the whereabouts of my guitar Tanstella informed they have contacted Couriers Please in Brisbane, who informed me that they are investigating the whereabouts.
However, with a generated message to say”Address Not Found” the guitar (my property) was in a van 🚐 physically in a van and yet it’s nowhere to be found unless it’s in the hands of some my property does not belong to!
I will amend my review when I receive my property, which is paid for in full
Standby!
Quick delivery
Questions answered promptly via email.
Questions answered promptly via email.
Product was high quality. Very satisfied with the service and product. Also delivery from Melbourne to Queensland was a very short time. One very happy customer.
Thanks Tanstella!!
I ordered 2 bedside tables
I ordered 2 bedside tables. Both flat packs had 1 wrong panel in them. The quality of the product is rubbish. Even for $250.

Respuesta de Tanstella
When I realised batteries were…
When I realised batteries were incorrect, the ease of the return policy was very good
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