Had a great end of tenancy cleaning experience with Tenancy.Cleaning for our 3 story midterrace + converted basement in Altrincham. Quotes given were competitive and easy to book and make payment on... Ver más
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Consulta las opiniones de los clientes
Efficient and thorough end-of tenancy clean. Two cleaners came & I am very happy with the job! Annoyingly, we had to pay extra for the hob & fridge to be cleaned as I did not realise these were ‘appli... Ver más
Horrible, pathetic service. They didn't even clean basic items Floor skirtings are full of dust, Bathroom shower was not descaled Basic mopping and vacuuming was not done - Food parti... Ver más
Christos Ntemo team did an excellent job with our clean, getting our 3 bedroom house back to the baseline needed for us to move out. They were really helpful and friendly throughout the whole process,... Ver más
Información sobre la empresa
Escrito por la empresa
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Información de contacto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Reino Unido
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,3
Excelente
1 mil opiniones
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Shaida and Zenko were very professional and polite
Shaida and Zenko were very polite, professional, thorough and efficient. They arrived on time. They had all the right equipment. They paid attention to detail and did a perfect job. I have no complaints. I was happy with the service and would recommend to others.
24 de mayo de 2026
Opinión espontánea
Nesh team are amazing
Nesh team are amazing. Flat extremely clean and very efficient. Thank you
25 de mayo de 2026
Opinión espontánea
Had a great experience
Had a great experience. Abubakr was really nice & helpful. He worked really hard.
Highly recommended.
24 de mayo de 2026
Opinión espontánea
Kitchen and Bathroom Clean
Nesh Team was brilliant! They did an amazing job on our kitchen and bathroom, it looks great!
24 de mayo de 2026
Opinión espontánea
Shaida and Saza were extremely…
Shaida and Saza were extremely professional in their work.
22 de mayo de 2026
Opinión espontánea
End of Tenancy piece of mind!
Communication with the quote and visit were very good. Shaida and Saza were very thorough and the standard of the cleaning is very high. Would heartily recommend them.
22 de mayo de 2026
Opinión espontánea
AbuBakr did my whole house cleaning…
AbuBakr did my whole house cleaning today . Professional and friendly cleaner. I’ll definitely book Tenancy Cleaner again for deep cleaning in the future.
22 de mayo de 2026
Opinión espontánea
Not cleaned properly
Not cleaned properly. I am not recommending this company
20 de mayo de 2026
Opinión espontánea
Really professional and thorough
Really professional and thorough. Very punctual with great customer service and talked me through their work once thry finished
20 de mayo de 2026
Opinión espontánea
I have used this company the yreliable…
I have used this company the yreliable and reasonable price. Thank you, guys. You've done really, really good job. I really appreciate it. I see you again when I need it.
17 de mayo de 2026
Opinión espontánea
Professional
Very friendly, professional and efficient. Very happy customer.
18 de mayo de 2026
Opinión espontánea
Simona came today to deep clean my…
Simona came today to deep clean my double ovens, I was impressed she made them look brand new. Impeccable, amazing job. Thank YOU🥰🥰
20 de mayo de 2026
Opinión espontánea
Don't trust all what they say or write
The company didn't deliver good services at all. I advise clients to be careful and not trust the advertisement.
27 de abril de 2026
Opinión espontánea
They have professional and friendly…
They have professional and friendly cleaners who pay Keen attention to detail. I was stunned at the transformation of the apartment after the cleaning was completed. I got my full deposit back without any deductions. I highly recommend.
15 de mayo de 2026
Opinión espontánea
Very happy with the service
Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throughout the whole job. You can tell they really care about doing the work properly. Definitely recommend!
20 de mayo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello Ali,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with the service and that the team arrived on time, fully prepared, and delivered the work with care and attention to detail.
It’s especially rewarding to know the team’s professionalism and attitude stood out throughout the job. We truly appreciate your recommendation and your support.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Respuesta de Tenancy.Cleaning
Hello Ria,
Thank you for your kind feedback. We’re pleased to hear you were happy with the service and that everything met your expectations. We’ll make sure to pass your appreciation on to Abu.
We truly value your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Excellent Service with Judit
Had a great oven clean with team Judit in Manchester, Fawzi from customer support really helped me arranging this on a short notice, the team also did my dishwasher for free! Couldn't reccomend them more.
19 de mayo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello Alaa,
Thank you for sharing your feedback. We’re delighted to hear you were happy with your oven clean in Manchester and that Judit and the team delivered a great service. It’s also great to know Fawzi was able to assist you with arranging everything on short notice, and we’ll be sure to pass your kind words on to both of them.
We’re glad you appreciated the extra help with the dishwasher as well, and we truly value your recommendation.
We look forward to supporting you again in the future.
Stay well,
Very poor service and staff are rude
Very poor service and staff are very rude
15 de mayo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello Krishna,
Thank you for your feedback.
Following your complaint regarding Job 16848, we carried out a full review of the matter and offered a complimentary re-clean with a different team in line with our standard complaints procedure and Terms & Conditions. You advised that you had already arranged another cleaner and therefore declined the re-clean option.
As an alternative resolution, a partial refund in accordance with our refund policy was offered and subsequently processed after your confirmation to proceed.
We appreciate all customer feedback and take service concerns seriously, including comments regarding staff conduct. All concerns raised were reviewed internally as part of the complaint process.
We are sorry that the service did not meet your expectations and thank you again for bringing your concerns to our attention.
Stay well,
Tenancy Cleaning Team
Had a really bad experience with them
Had a really bad experience with them , paid a chunky amount of money to them and so many areas of the house were left unattended , carpets were not even cleaned properly let alone deep cleaned.
I ended up having £300 deducted by the landlord from deposit.
Please don’t fall into the trap as me and have proper research before booking for End of tenancy cleaners
8 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello Sidra,
We have reviewed this matter in full and would like to clarify the complete and documented timeline for transparency.
The cleaning service at your property was completed on 07 March 2026.
On 10 March 2026, we received a complaint via our official complaint form, which included claims regarding missed areas. This was reviewed promptly and responded to on 11 March 2026 in accordance with our Terms and Conditions.
As per Section 4.3 of our agreed Terms, the first resolution offered in any cleaning-related complaint is a complimentary re-clean, allowing our team to revisit and address any concerns raised. This option was clearly presented to the customer.
On 11 March 2026 (09:03), you declined the re-clean, stating that access to the property was no longer available. Following this, they requested a refund instead.
In line with the agreed Terms and Conditions, where a re-clean is declined, the maximum applicable refund is 10% of the booking value. A refund of £24.22 was therefore processed on 11 March 2026, and the matter was formally closed as resolved.
No further communication was received after this resolution.
The review currently being posted refers to an event from 07 March 2026, however it appears to have been left on 18 May 2026, more than two months after the case had been fully resolved and closed.
The additional claim regarding a £300 deduction by a landlord was not raised during the official complaint process and was not supported by any evidence submitted at the time of investigation.
To summarise, this case was:
• Fully reviewed upon receipt of the complaint
• Addressed with the contractual remedy (complimentary re-clean)
• Resolved with a refund in line with agreed Terms
• Closed on 11 March 2026
We remain committed to handling all complaints fairly, transparently, and strictly in accordance with our agreed Terms and Conditions.
Stay well,
Tenancy Cleaning Team.
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