Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great... Ver más
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Consulta las opiniones de los clientes
A big thank you to Ali and his team for their great support and teamwork!:)))They were professional, helpful, and quick to respond when needed. It's a pleasure working with a team that is so dedicate... Ver más
Shaida & Saza arrived promptly & honestly, these ladies didn’t stop. They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling! Would comp... Ver más
Nesh and the team were very good and cleaned my property from top to bottom in a professional way. They were polite and extremely pleasant. They kept me up to date with how the cleaning was progressin... Ver más
Información sobre la empresa
Escrito por la empresa
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Información de contacto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Reino Unido
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Excelente
1 mil opiniones
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Ha contestado el 62% de las opiniones negativas
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Fantastic deep clean very professional.
I would just like to thank Shaida and Saza for the fantastic clean they are like clean fairies. The company I booked online and they arrived on time and cleaned the house from top to bottom and have made a very professional job of a house that was in desperate need of a deep clean. Thank you, I would definitely recommend the company Saza and Shaida. I will be recommending them to my friends and family.
1 de abril de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Lorraine,
Thank you so much for your wonderful review! We’re thrilled to hear that Shaida and Saza delivered a “clean fairy” experience and that your home received the deep clean it needed. Your kind words mean a lot to our team, and we really appreciate you recommending us to your friends and family.
We look forward to helping you again in the future!
Best regards,
The Tenancy.Cleaning Team
David the trooper
David arrived on time and worked like an absolute trooper! Quality of bathroom cleaning and finishing excellent and even managed to remove a stubborn stain in the course of the carpet cleaning. Very polite also, really nice guy.
31 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Anikó,
Thank you for taking the time to share your experience, we really appreciate it.
We’re delighted to hear that David made such a strong impression. Punctuality, attention to detail, and going the extra mile—like tackling stubborn stains—are exactly the standards we aim to deliver on every job. It’s also great to know his professionalism and attitude reflected well on our team.
We’ll be sure to pass your kind words on to David.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
The Tenancy Cleaning Team
Friendly, professional & exceeded expectations
I recently had an end of tenancy deep clean carried out by Mohammed & Co, and I honestly couldn’t be happier with the service.
They were both friendly, professional, and smashed it out in just a few hours! I was genuinely amazed at how much they achieved in such a short time.
I wasn’t fully prepared for the clean and the house was quite messy, but they worked around everything without any issues and even went the extra mile by neatly stacking items in one place for me. That helped me out massively and took a lot of stress off my shoulders.
I’m truly grateful to these two guys, they are a real credit to the company. I wouldn’t hesitate to recommend them!
31 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you for your thoughtful review, Harriet, we really appreciate you taking the time to share this.
It’s excellent to hear that Mohammed and the team handled everything so smoothly and efficiently, especially given the condition of the property beforehand. Being able to adapt on-site and still deliver a high-quality result within a limited timeframe is exactly the standard we aim to maintain.
We’re also glad to hear the extra effort, like organising your items, made a real difference. That level of consideration is something we actively encourage across all our teams.
Your feedback will be shared internally, and we truly value your recommendation. If you ever require our services again, we’ll ensure the same level of consistency and professionalism.
Shaida and Zanko have done the job as…
Shaida and Zanko have done the job as you can’t get it better, amazing!
31 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you, Basil, for your fantastic 5-star review!
We’re really pleased to hear that Shaida and Zanko delivered such an outstanding result, your comment that “you can’t get it better” truly means a lot to us.
We’ll make sure your feedback is passed directly to them, they’ll be proud to hear it.
We appreciate your trust in our service and look forward to assisting you again in the future!
Thanks for the brilliant end of tenancy…
Thanks for the brilliant end of tenancy clean. They went over and above!
29 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you for your kind words! We’re really pleased to hear that you were happy with your end of tenancy clean and that the team went the extra mile for you.
We truly appreciate you taking the time to share your experience, and we wish you all the best in your new place!
helpful and efficient
Abdul was really helpful and efficient. Very happy with the job!
30 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hello A&B AA,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found Abdul helpful and efficient, and that you’re happy with the job. Delivering a smooth and reliable service is exactly what we aim for, and it’s great to know Abdul met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Had a great service today
Had a great service today. Abubakr and his team completed everything on my request. Friendly and fast service
29 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you, Kealan, for your kind feedback.
We’re delighted to hear that you had a great experience with our service. It’s excellent to know that Abubakr and his team were able to complete everything to your request while maintaining a friendly and efficient approach.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Needed an end of tenancy deep clean…
Needed an end of tenancy deep clean done on a 2 bed flat. Mohammed from Southampton was very prompt and took his time and care in delivering a remarkable and effective service. Thank you for making it a swift, easy and efficient process. Will use this company and Mohammed again in the future.
26 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you, Naeem, for your fantastic 5-star review.
We’re very pleased to hear that your end of tenancy clean went smoothly and met your expectations. It’s great to know that Mohammed delivered a prompt, thorough, and high-quality service, this is exactly the standard we aim to maintain across every job.
Your feedback about the process being swift, easy, and efficient is especially valuable, as we continuously work to make the experience as seamless as possible for our clients.
We truly appreciate your trust and look forward to assisting you again in the future.
I was pleased with the work thank you…
I was pleased with the work thank you to Mohammed and co. They turned up on time and kept in touch when the job was done
27 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Sharon,
Thank you for your kind words and for taking the time to leave a review! We’re glad to hear Mohammed and the team provided punctual service and kept you updated throughout the job. Your feedback means a lot to us, and we hope to provide a 5-star experience next time!
Stay well,
The Tenancy.Cleaning Team
Very happy tenant
Very happy tenant, they did a fantastic job. I'm very pleased. My flat looks clean and feels clean as well. After a failed attempt in the morning due to myself, they where very understanding and they still came back later that day. Thank you so much
28 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you, Lucy, for your kind and honest feedback. We’re really pleased to hear that you’re happy with the final result and that your flat both looks and feels clean, that’s exactly the outcome we aim for.
We also appreciate you mentioning the rescheduling; we understand that things don’t always go to plan, and we’re glad we could accommodate and still deliver a fantastic service on the same day.
Thank you again for your trust, and we’d be happy to assist you anytime in the future.
Excellent service
Staff arrived on time, very friendly and explained exactly what they were going to do. The job was exceptionally well done and they went above and beyond to do a top job.
Would highly recommend
28 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you, Michael, for your detailed and thoughtful feedback. We’re very pleased to hear that the team arrived on time, communicated clearly, and delivered a high standard of work. Going above and beyond is exactly what we strive for, so it’s great to know this was reflected in your experience.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Respuesta de Tenancy.Cleaning
Thank you, Frances, for your kind feedback and recommendation. We’re very pleased to hear that you found our service incredible. Delivering a high standard of cleaning and a smooth experience is exactly what we aim for, so it’s great to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Great service
Christos and his colleague providing an excellent service. They arrived punctually and completed the work to a high standard within the estimated time frame. Would definitely recommend!
22 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Stefano,
Thank you for taking the time to share your experience! Christos and the team will be thrilled to hear your kind words. We always aim to be punctual and deliver top-quality work, so it’s fantastic to know we hit the mark. Your recommendation means a lot to us — we look forward to helping you again in the future!
— The Tenancy.Cleaning Team
Sheida and Zanko did a great job
Sheida and Zanko did a great job. The property I moved in was really dirty and they cleaned it perfectly. Thank you so much 🙏🏼
23 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi J C,
Thank you so much for your lovely feedback! Sheida and Zanko will be delighted to hear they made your new home sparkle. Moving in can be stressful, so we’re glad we could make the place feel fresh and welcoming for you. Wishing you all the best in your new home!
The Tenancy.Cleaning Team
Hard working polite friendly team
They were really hard working, super polite and punctual. Did a really good job and I got my whole deposit back.
20 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Clovy,
Thank you for your kind words! Our team always strives to work efficiently while keeping things friendly and professional, so it’s fantastic to hear we hit the mark. Congratulations on getting your full deposit back — that’s the result we love to see! We really appreciate your feedback and hope to assist you again in the future.
The Tenancy.Cleaning Team
Absolutely Spotless
Mohammed and his team did an amazing job. I moved into my new flat with my partner and had the team come in for a full deep clean. The carpets look brand new and the whole flat is absolutely spotless. Would highly recommend and would use them again any time.
21 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Max,
Thank you for the fantastic feedback! Mohammed and the team will be thrilled to hear your flat feels brand new. There’s nothing better than walking into a sparkling home, especially after a move — we’re so glad we could make that happen for you and your partner. Your recommendation means a lot, and we’ll be ready whenever you need us again!
The Tenancy.Cleaning Team
Great professional service.
9 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Tom,
Thank you for your feedback! We’re glad to hear you were happy with our professional service. Your support means a lot, and we’d be delighted to assist you again in the future.
The Tenancy.Cleaning Team
Fantastic job!
The team did a really great job, they left my flat in immaculate state.
17 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Joyce,
Thank you for your wonderful feedback! Our team will be thrilled to hear your flat was left immaculate — that’s exactly the standard we aim for. We really appreciate you taking the time to share your experience and look forward to helping you again whenever needed!
The Tenancy.Cleaning Team
Efficient and good value for money
They were able to come asap once I got in contact with them, the team worked really hard to clean some dirt they weren't necessarily expecting. They arrived later than expected but more than made up for it by staying longer than the allocated time. I would definitely use them again as it was value for money, and a friendly and professional service.
17 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Hi Amifa,
Thank you for taking the time to share such detailed feedback! We’re glad we could respond quickly and tackle the unexpected dirt to leave your place looking great. While we always aim to be on time, we’re happy our team could make up for it by going the extra mile. Your kind words about our service and value mean a lot — we’d be delighted to assist you again anytime!
The Tenancy.Cleaning Team
Very disappointing service
We booked this company for an end-of-tenancy clean and unfortunately the experience was very poor. The cleaner arrived over an hour late, which forced us to leave the key under a plant pot so they could access the property, creating an unnecessary security risk.
The cleaning itself was far below professional standard. Carpets still had debris, bathrooms (basins, mirrors, toilets) were dirty, and surfaces, skirting boards, windowsills and windows were dusty. There were cobwebs throughout cupboards, corners, and radiators, and appliances such as the dishwasher, fridge and fireplace had not been cleaned.
When we complained, they offered a “complimentary” re-clean only if we paid the full amount upfront, which we felt was unreasonable given the first experience.
We would recommend not paying upfront and checking the work carefully before payment.
14 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy.Cleaning
Thank you for your review.
We take all feedback seriously; however, your account omits several key facts.
First, the original end-of-tenancy cleaning service remains unpaid. Despite this, we still offered a full complimentary re-clean as a goodwill gesture to address your concerns—something that goes beyond our standard obligations.
Second, our Terms & Conditions (agreed at the time of booking) clearly state that payment is required upon the team’s arrival and before work begins. This applies to both initial services and any re-cleans. Your request to withhold payment until after completion is not a condition we accept under any circumstances.
Third, you declined the re-clean under these terms and asked us to close the case. This is important context, as it means the resolution we offered was not refused by us—but by you.
We also note that access to the property was arranged by leaving keys unattended outside. While we understand the situation, this was not instructed by us and falls outside our responsibility.
Our position remains:
• A full re-clean was offered
• Clear and standard payment terms were communicated
• The service remains unpaid
• The case was closed at your request
We remain confident that our resolution was fair, reasonable, and in line with industry standards.
The Tenancy Cleaning Team.
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