I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Ver más
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Consulta las opiniones de los clientes
Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Ver más
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Ver más
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Ver más
Información sobre la empresa
Escrito por la empresa
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Información de contacto
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Reino Unido
- Support@theecig.co.uk
- theecig.co.uk
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Great experience with this company
Easy ordering process, good reasonable prices and great delivery service, was quick and on time without any hassle...
I ordered my liquid on 2nd July…
I ordered my liquid on 2nd July expected delivery 4th july. Emailed on emailed on 7th July to chase delivery when no rely. Not impressed with the service. And still no fluid and £ 20 out of pocket.
Easy to find what I wanted and easy to…
Easy to find what I wanted and easy to order.
Good product and price but little…
Good product and price but little communication to confirm item has been shipped etc
Always have what I need in stock and…
Always have what I need in stock and available, and fast shipping and delivery
Very prompt service,quality products…
Very prompt service,quality products and order correct...
Only niggle for me was delivery options..
I like to use Evri in my area as my evri courier is super! Royalmail and parcel force not so good....maybe add evri as an option choice?👍😁
My order came and it was damaged…
My order came and it was damaged Resulting in only 3 oils instead of 8 tried to contact you have not yet replied or resolved the problem
Items missing or late
This is the third time I’ve had to email the company to either chase items due on 24 hr postage or items missing!
Very poor
Very poor. Did not deliver whole order. E mailed them and refund was applied promptly.
Good price and delivery is awesome fast…
Good price and delivery is awesome fast o ly down side one of the vape tasted burnt out but must been a dud one other than that amazing
Flavours and cost, perfect.
It is easy to order and the prices are made clear. The feast treat juices are full of flavour and a good price.
They never had the right stock and…
They never had the right stock and refunded an amout that is not correct
Ordered on the 5th march and still not…
Ordered on the 5th march and still not received on the 11th march. No response to the email I sent either.
Exellent buying experence
Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.
No consistency
There are two of your retail stores where I live. One charges for nic shots when you buy shortfills, the other doesn't.
Not only that, you get charged £1 per nic shot bottle at the bigger store. This adds up, particularly when purchasing mulitple shortfills.
Every single other vape shop in the town gives complementary nic shots with their shortfills.
I was told today by a member of your staff that nic shots are chargeable and that the other store should be charging for them.
So, which is it? Are they complementary, or are you trying to squeeze every single bit of profit from us while walking totally out-of-step with your competitors AND your customers?
I've supported your stores for a long time (over a decade), but will no longer do so if you insist on continuing to charge for Nic shots - especially when a customer makes a large purchase of shortfills, as I did today.
Please sort this out. And if you carry on charging for them, expect loyal customers like me to walk away
Don't use the 10% offer
Very disappointed with this company. I bought some vapes from them and all was fine. They sent me a voucher for 10% off my next order. How nice, I thought. Next order time came and I used my voucher. I knew orders over £30 got free P&P so I made sure that my order was over £30. When it was time to pay, I used my voucher only to find that, because I had got 10% off, I had to pay P&P. I was utterly disgusted with this and complained to the company saying that I thought that this was unfair.
They did not reply. I am sorry to write such a bad review but I feel as though I had no choice as I wanted to make others aware of this
Ordered a vape pod kit on the 31st…
Ordered a vape pod kit on the 31st december, had no confirmation email and my order still hasn't arrived! Tried emailing twice with no response and there is no contact number! The money was took out my bank!
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