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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Ver más

Valorada con 3 estrellas sobre 5

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Ver más

Valorada con 5 estrellas sobre 5

I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Ver más

Valorada con 1 estrellas sobre 5

Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(1176)

52 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ordered a vape pod kit on the 31st…

Ordered a vape pod kit on the 31st december, had no confirmation email and my order still hasn't arrived! Tried emailing twice with no response and there is no contact number! The money was took out my bank!

31 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best vape store for exclusive offers…

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick and effective when I have no time to go out to the store

2 de enero de 2026
Valorada con 5 estrellas sobre 5

I love the products

I love the products, I usually shop in store but at this time I am unable to so I ordered online, the website is easy to navigate, the prices and products are amazing

9 de diciembre de 2025
Valorada con 3 estrellas sobre 5

Appalling customer support

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option and no response to any of them.

Update. The items that were in stock did eventually turn about 10 days after the order was placed and I received a refund for the items that didn't arrive. Wish there was a phone number in the contacts as I would use them again as they stock my favourite brand.

10 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

ORDER INCOMPLETE NO CUSTOMER SERVICE

Placed an order for two flavours, only one arrived.
I contacted customer support via email with a photo of the package with only one flavour.
I’m extremely disappointed, I’ve not had a reply to my email which was over a week ago. This is really poor customer service.

I have even been in one of your shops, but they were unwilling to help.

Total disappointment, look else where if buying online.

6 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Awful customer service and attention to detail

I ordered 2 x 100ml bottles and nic shots on 6th August totalling nearly £40 and they sent 8 cheap nic salts worth £16.

When queried they said they would refund postage and that they had sent the original order again on the 12th August and would be with me within 3-5 days and also asked me to send back the other liquids but wouldn’t pay for a label so I have to pay. Cheeky

I followed up the order and refund today and they have turned round and said we will send tomorrow! It’s 8 days since I was told it was on its way. Joke.

6 de agosto de 2025
Valorada con 5 estrellas sobre 5

The first thing is that the company…

The first thing is that the company emailed me to let me know that the product was back in stock. Secondly, the price is very competitive and the turnaround is excellent. I will do business with this company as long as they stock my product.

7 de agosto de 2025
Opinión espontánea

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