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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Ver más

Valorada con 1 estrellas sobre 5

When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Ver más

Valorada con 5 estrellas sobre 5

I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Ver más

Valorada con 3 estrellas sobre 5

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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3,4

Todas las opiniones

(1177)

53 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Disgusting company and faulty goods

- Disgusting customer service. Rude, sexist, abusive when you’re not making a sale!
- Faulty goods!
- Don’t believe their warranty as it’s not worth the paper it’s printed on.
- They’re selling faulty goods (pods also) aware they leak.

6 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Last time I order from here

Order oil on the 5th of October and it's now the 21st and the order is still not here. I've emailed and not had any kind of response . The best of it is I ordered something from American on the same day and that arrived 5 day's ago

5 de octubre de 2024
Valorada con 1 estrellas sobre 5

Missing items

Ordered 2nd September 2024. The part of the order that did arrive was over a week late and we are still missing 9 bottles of liquid, I've contacted the support email and Instagram page multiple times and received no response or refund. Don't waste your time or money.

7 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Same as alot of others recently

Same as alot of others recently, order cancelled with no communication despite numerous attempts by me to get an answer. Paid extra for 1-3 days delivery and no email or call, just a refund. Terrible terrible service.

13 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have still only received 3 bottles…

I have still only received 3 bottles from my order. 5 still haven't arrived, I received an apology email last week and a 5% discount of my next order. I would really just like this order. It was placed on the 7th sept And it's now the 16th. This is really not good enough.
Update......it is now the 5th October, order was put in a month ago. Still not received my other 5 bottles, Shop isn't tracking my items. Sent email to ecig store with no response, no refund, no communication at all !!!!!

7 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Terrible service, order not received.

Ordered a week ago and paid extra for 2-3 working day delivery, 5 working days have passed and I still don't have my order. I emailed support on the 4th working day asking where my order is and I haven't had a response.

And now you have the ordacity to ask me for a review. Well your service is terrible. I'll be using a different supplier in the future.

4 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Never using again

Ordered a week ago on a 1-3 day delivery, haven’t had the ordered, emailed my query, haven’t been answered & tracking info hasn’t even been dispatched.
Never using again

3 de septiembre de 2024
Valorada con 1 estrellas sobre 5

No items received after making order and no responses to contact

Payments taken and paid extra for next day delivery. No items have been dispatched, let alone sent out and received.
Sent several emails and contacted via contact forms with no reply and when going into store no one there can help advising they are a separate entity.
Literally have no way of resolving this other then going through the bank to get charge back. Terrible customer service, would not recommend

3 de septiembre de 2024

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