Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Ver más
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Consulta las opiniones de los clientes
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Ver más
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Ver más
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Ver más
Información sobre la empresa
Escrito por la empresa
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Información de contacto
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Reino Unido
- Support@theecig.co.uk
- theecig.co.uk
Invita a los clientes a opinar
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No ha contestado las opiniones negativas
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Great service and speedy delivery
Great service and speedy delivery , good choice not available to me in local shops and gotta say id use again just maybe chose wrong flavours
Only place to get my favourite flavour 😋
Only place to get my favourite flavour 😋
Always a great experience with The Ecig…
Always a great experience with The Ecig Store Macclesfield, thanks...
Disgusting company and faulty goods
- Disgusting customer service. Rude, sexist, abusive when you’re not making a sale!
- Faulty goods!
- Don’t believe their warranty as it’s not worth the paper it’s printed on.
- They’re selling faulty goods (pods also) aware they leak.
100/10
Easy to order, always delivered quickly sometimes throw in some freebies, great service!
Last time I order from here
Order oil on the 5th of October and it's now the 21st and the order is still not here. I've emailed and not had any kind of response . The best of it is I ordered something from American on the same day and that arrived 5 day's ago
I am still waiting to hear back from my…
I am still waiting to hear back from my emails. Only 2 items arrived and they are faulty.
Order not received.
I haven't received my order and have emailed them without receiving any feedback.
Missing items
Ordered 2nd September 2024. The part of the order that did arrive was over a week late and we are still missing 9 bottles of liquid, I've contacted the support email and Instagram page multiple times and received no response or refund. Don't waste your time or money.
Same as alot of others recently
Same as alot of others recently, order cancelled with no communication despite numerous attempts by me to get an answer. Paid extra for 1-3 days delivery and no email or call, just a refund. Terrible terrible service.
I have still only received 3 bottles…
I have still only received 3 bottles from my order. 5 still haven't arrived, I received an apology email last week and a 5% discount of my next order. I would really just like this order. It was placed on the 7th sept And it's now the 16th. This is really not good enough.
Update......it is now the 5th October, order was put in a month ago. Still not received my other 5 bottles, Shop isn't tracking my items. Sent email to ecig store with no response, no refund, no communication at all !!!!!
Have not received order,sent two emails…
Have not received order,sent two emails to support team and no response
Terrible service, order not received.
Ordered a week ago and paid extra for 2-3 working day delivery, 5 working days have passed and I still don't have my order. I emailed support on the 4th working day asking where my order is and I haven't had a response.
And now you have the ordacity to ask me for a review. Well your service is terrible. I'll be using a different supplier in the future.
Ordered 8 days ago
Ordered 8 days ago, said 1-3 days delivery, not received items, emailed company 3 times as there is no phone number but not had no reply!
Never using again
Ordered a week ago on a 1-3 day delivery, haven’t had the ordered, emailed my query, haven’t been answered & tracking info hasn’t even been dispatched.
Never using again
Money taken and no product arried
No items received after making order and no responses to contact
Payments taken and paid extra for next day delivery. No items have been dispatched, let alone sent out and received.
Sent several emails and contacted via contact forms with no reply and when going into store no one there can help advising they are a separate entity.
Literally have no way of resolving this other then going through the bank to get charge back. Terrible customer service, would not recommend
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