Timberland Opiniones 

The online ordering of a product seems impossible. Kept putting in my details, but when I went to pay, said delivery method had been updated, and had to put in details again. Did this three or four times, and kept getting the same message, so gave up. Tried again the following day, and got the same message, plus a new error - phone number missing, despite it not being. Again tried a couple of more times, but now have given up completely. More fool Timberland - about to give them £112, but will now go elsewhere...

I purchased an item from Timberland , Yodel claimed to have delivered the item ,they left it on my doorstep when I returned from work the item was gone / stolen , I immediately raised this with Yodel who referred me to Timberland customer support . Timberland customer support have been absolutely useless and have closed my case and referred me to raise a claim back dispute via my bank even though my contract is with Timberland as the retailer , I'm not in possession of my purchase and Timberland have my money. I've contacted TCS again and asked what happens if the bank investigation is refuted ? They have stated nothing the case is closed from their side ..therefore Timberland have my money and I have no goods ....legal advice will be sought

For a company this size service is genuinely disgusting. Purchased boots that was dropped off on a public road at my workplace and taken, either by yodel deliveree or a member of the public. Customer service don’t do anything to help! How can a company of this size do nothing about that? If you buy from them it’s at a risk clearly!

Case Number: 21394283
Bought 2 belts and both were broken within warranty period.

Went to chat option on Timberland UK website, a chat name (Fatma S) interacted with me on 3 or more times. The complaint was escalated to a Manager who never exist, no one contacted me.

I am loyal customer of Timberland from last 20 years. Never had issues with their products.

For the very first time when I needed help with my complaint, no one seems to be bothered.

I know if I leave Timberland today, it won't affect your client base numbers but you and your customer experience team has made me to do so.

Bye bye Timberland..

Thanks for bitter experience and showing that no one care in Timberland UK.

My old walking boots finally gave up the ghost, so after some extensive research I finally decided on some waterproof Timberlands. What a waste of money and research time.

After about 18 months of very light wear over a mix of terrain/road, the soles of the boots have all but worn away. The ‘waterproof’ claim for the boots I would be a bit dubious of, maybe ‘waterproof-ish’ might better describe them. My feet never got soaked as such, but were certainly damp after walking through a damp field or near small puddles. I took to puddle jumping to be on the safe side. I paid £100 for the boots so expected much better.

To be fair they were comfy right out of the box, but the longevity is shocking.

I bought some walking boots from Lidl about 10 years ago for £8.99, and they were actually waterproof and lasted a good 8 years with similar wear. So the direct comparison is that Timberland are poor.i shall never buy again from them.

Purchase a pair of timber work boots very lightweight comfortable great at first . Then after 9 month's started to fall to bits the stitches failed on the toe protector and came away .
Then complete failed after 14 months then turned to flip flops
The leather underneath the toe protector didn't got all the way to the sole it have a fabric part under the tow protector which was stitched just under the toe protector.
Emailed customer service who offered a voucher for the cost of the boots when purchased around £90 .
The voucher was only redeemable on the Timberland website the cost of the same boot £180 . Online retailer sell for about £100 now .
Couldn't afford the different so purchased another pair with a different design but light weight toe cap and nail protection .
The boots were £140 plus freep&p
Over £100 great . Put the code in and the price reduced to £ 50 now plus £6 p&p
These were the lowest price boots
Rather a lot for a replacement of the faulty pair which clearly failed due to poor design and skimping on a small amount of leather to be attached to the sole .
The new boots arrived they retail elsewhere for are £80 .
Really uncomfortable boots thought I could break them in it's not happening and now taking the skin off my feet .
They come over as being helpful until I realized how they make profit for faulty boots and poor longevity of the design with built in obsolescence .
They would be really good boot if the leather went all the way to the sole but they decided to skim .
They probably get at wholesale a pair for no more than £40 . Sell at extortionate price on the Timberland website . To maintain profits .
Will I buy another pair of timberland pro boots No simply not worth it .
Far better buying a pair of £60 DeWalt from Screwfix and if they fall to bits within a few months they will just exchange them for a new pair .no online vouchers or waiting about .
Almost a really good pair of pro boots but simple not worth it .
The new pair are now just for the pub if I walk any further they are crippling
Awfully replacement boots .

Have ordered trainers on two occasions, on first occasion requested an exchange but after sending back initial pair Timberland cancelled the order. Ordered some more and needed a different size and the same happened. Asked customer service to send an alternate colour in the correct size and they would not do unless processed as a new order, which would not include the initial discount I received. Very unhelpful customer service, will not use this company again.

Racial Profiling

Ashford Outlet Kent

> During our visit to the Timberland outlet Ashford, my husband and I felt very uncomfortable. A staff member closely followed us around the store and watched our movements throughout, without offering any assistance. This made us feel singled out and, in our view, racially profiled.
>
> If helpful, we were in the store between approximately 2–5pm, and you may wish to review CCTV as part of staff training. The first sales assistant we encountered was actually very friendly and helpful; it was a different staff member who began watching us while I was showing my husband the men’s shoes on display.
>
> It’s disappointing, as we made purchases but left feeling upset and unwelcome, and I regret spending money here. We hope this is addressed so all customers are treated with respect

Ive driven passed Timberland motorhomes many times and this time decided to pop in,we were greeted by Julian who was friendly and very helpful, we browsed a few vans and picked out a couple to decide,we were then introduced to Mark who showed us around the vans,we took forever to decide on what we wanted and were not once preasured into buying anything,but oncecwe had decided they were brilliant,they explained everything to us perfectly,i can not fault these guys,and now can't wait to collect our purchase, if you want a nice camper or motorhome give Timberland a visit.

After approximately one month of frequent but entirely normal use, the boots have developed significant damage. The leather on the front of both boots is deeply scuffed, and on the side of one boot a small section of the leather finish (around 1cm square) has begun to peel away and is now hanging loose. The soles have also begun to squeak when I walk. It’s quite loud and a bit embarrassing - put me off wearing them.

I complained to their customer service but my complaint was dismissed as wear and tear. Very disappointing. Will never buy Timberlands again.

Ordered jacket on 2nd April 2026 at Birmingham store, received email from Yodel on 4th and 6th April giving me 2 hours slots each day,no jacket arrived,failed deliveries on 2 occasions, very unacceptable this is , called Timberland, attitude was we are not interested,no help.

Paid £120 for a pair of timberland boots on the 28th of february its now the 5th of march and tracking the item the boots are still not with the courier yodel and so i emailed timberland asking when i might expect them and then was told they are expected on the 12th of march so literally 2 weeks to wait on a pair of boots if i had known that i would never have purchased them

I ordered a pair boots, they sent me the wrong colour, sent them back and re ordered. They sent the wrong colour again the second time. Sent them back. I have emailed them twice about this with no response, emailed them a complaint no response. Do not buy from Timberland customer service is shocking!

Quite at variance with Regatta & SportsDirect.CON. Excellent quality. Comfy shoes. As & when difficulties, seldom arose free gratis replacements and/or refunds, were forthcoming. Thank you

I recently bought two pairs of @Timberland shoes one of the boxes was empty and after a non investigation they kept the money and refused to refund.

Parcel never delivered by Yodel, Timberland Customer services useless, would not give a refund. I claimed a chargeback through the bank which was rejected, I disputed this and finally had a refund, but this has taken 3 months! Multiple emails to customer services were ignored. I will never buy from Timberland again!

They just sent me another pair with manufacturer defect. Absolutely garbage products. They promised me a call back from manager 3 months now, which never happens. Bunch of thieves and scammers, avoid this company at all cost !!!!!!!!!!! They owe me money for multiple price matches and refunds. Their support is not existent, they will gaslight if you have any query.

Awful customer service - they didn’t attempt delivery when I was in the house, then I gave them a date that worked and they again didn’t deliver it, then I emailed as told them I was going on holiday so to cancel/refund the order as I wouldn’t be in the property to receive them and I was no longer interested - as I needed the shoes for the trip.

Instead of listening, they again tried to deliver the shoes and left them outside in the wet - when I won’t be home for a week.

I now have to go through the effort of returning the boots. Your delivery partner Yodel is terrible and the customer service communication from Timberland was poor too.

My son sent me a £50 gift voucher last year for my birthday with Timberland. I ordered a woolly hat for winter online. The hat took more than a month to arrive, I wasn’t even sure it was on the way as the order status didn’t change from ‘In Transit’After a month I cancelled the order via a telephone conversation with customer services and asked for the money to be put back into the voucher do I could front it in person, in a Timberland shop.
When I purchased a hat in the shop, the money had not been put back onto the card and to save embarrassment, I had to pay for the hat.
In speaking with customer services, I was offered no apology. I was told I would get the money back before Xmas. I am still waiting!!!
Such appalling customer service, delivery and online service is not fit for purposes. I would not shop at Timberland ever again.
I am still waiting for my money at the beginning of Feb to be out back into my card.

I've ordered few different pairs of shoes, and 2 were in unacceptable state upon arrival. Shame on you Timberland ! Sending bad quality shoes to the customers ! Not to mention random refunds, sometimes refund will be processed fairly quickly, sometimes you need to call and remind Timberland that they owe you refund. Their "price match" is only if you will call and ask three or four times. And they still can't get it right. Shame, bad company. Stay away.