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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... Ver más

Valorada con 5 estrellas sobre 5

Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... Ver más

Valorada con 4 estrellas sobre 5

I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when th... Ver más

Valorada con 3 estrellas sobre 5

Wanted to purchase a Hyundai lawnmower on the weekend. Whilst looking at the toolsite website a pop-up appeared asking 'Not happy with the price? Make us an offer". So I did! By Monday lunchtime I ha... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de herramientas

Escrito por la empresa

Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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3,7

Todas las opiniones

(147)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Ordered a generator that said in stock…

Ordered a generator that said in stock at the time of ordering , looking thru reviews i can see they can make false claims on website ,went to chat with them they said I preordered , which cleared I have not it shows as in stock screen shot it as evidence, now they say lead time is 2 months away , asked for refund same day , if not received in 24hours , guess will have to go thru credit card company. Still waiting on refund to be issued .

28 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top team

I couldn’t believe the timescale of service I received! my lawnmower in less than 24hrs from order to delivery by TNT. A fantastic collaboration between Toolsite and their courier. I will definitely use this site again!!

22 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor communication

Having had a January delivery date for an order placed in October, they didn't send me a notification its moved back to end of March. Don't answer the phone, didn't reply to emails and now three days in a row I sent messages to cancel my order and issue a refund. NO REPLY

24 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a broken part on powerwasher

Had a broken part on powerwasher, the person I spoke to was very helpful a replacement part was ordered, the issue was resolved very quickly . no complaints very happy 👍

2 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great service,very helpful staff

Great service,very helpful staff. I had very good advice on which product would suit my needs and very happy with the product when it arrived. Delivery was great even arrived a day early.

10 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a generator on a pre-order…

Ordered a generator on a pre-order basis. Was advised to get in touch for delivery dates. Jordan took time to explain the situation and I’ve now received the generator and am very pleased with the service received.

3 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I was a difficult customer and ordered…

I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when the item would be in stock.

Toolsite ultimately proved helpfull and kept me informed and I have now recived my order.

Thank Tooliste. I would order again from the company.

15 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I ordered an item that wasn't in stock (due to current global problems) I was aware of this before I ordered. I was contacted and offered a slightly different product which turned out to better suit my needs, great service and item arrived earlier than expected.

4 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

We’re is my parcel

We’re is my parcel? Why didn’t come yet??? Is over a months?

10 de enero de 2023
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Good morning,

I can see this order is being dispatched today and the tracking information should be sent over shortly. I will reach out to you with the delivery details.

Kind regards,
Rob.

Valorada con 1 estrellas sobre 5

I was in a mega rush for a brush pack I…

I was in a mega rush for a brush pack I order it as part of a service kit .
I ordered 2 kits
They sent the wrong kit which was minus the brush pack .
I paid extra for quick delivery it arrived a week later !

10 de enero de 2023
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Good morning William,

I am incredibly sorry to hear this. I can see you have been in touch with a member of the team who is handling this for you so hopefully this is resolved now.

Please let me know if you need anything else. You can reach us at aftersales@toolsite.co.uk.

I apologise for any inconvenience.

Kind regards,
Rob.

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