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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... Ver más

Valorada con 5 estrellas sobre 5

Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... Ver más

Valorada con 4 estrellas sobre 5

I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when th... Ver más

Valorada con 3 estrellas sobre 5

Wanted to purchase a Hyundai lawnmower on the weekend. Whilst looking at the toolsite website a pop-up appeared asking 'Not happy with the price? Make us an offer". So I did! By Monday lunchtime I ha... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de herramientas

Escrito por la empresa

Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(147)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service, great advice

We needed advice before committing to buying a back up generator for the home. Alex was amazing his e-mails broke everything down into simple terms and we actually spent less than we expected. So refreshing when larger companies still operate with a personal touch.

6 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I've been trying to get through to your company for 6 days. to no avail. no response to emails

hello! very bad service. when will the delivery be? if you can't do it, refund your money.

11 de diciembre de 2022
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Good morning,

I am sorry you haven't been able to get through to us. I am unable to see any correspondence from you via the contact details you have provided I am afraid.

I will however reach out to you to see how I can help through the contact details you have provided.

Kind regards,
Rob.

Valorada con 5 estrellas sobre 5

Good customer service

The item I ordered was out of stock but Jordan resolved the issue quickly and efficiently. They delivered a good product with excellent customer service at a good price.

23 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Very good company and customer service

I bought Lumag Borer!
I'm very thankful to Alex who's gives to me very good discount and very good customer service and also very fast delivery!
I'm very happy with them!
Thank you very much!
I wish you all the best!
Ivan

27 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missleading says in stock but then …

Missleading says in stock but then says pre order only to wait 6 to 8 weeks not good enough

22 de octubre de 2022
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Good morning Esther,

I am sorry the particular product you ordered was only available for pre-order. Any products that are on a pre-order basis will have this within the product listing so I can only apologise if you didn't manage to see this information.

I can see the refund has been processed in full for you so I hope this helps. Please keep an eye out on your email inbox as I will personally reach out to you and look into this to see if there is anything I can assist with.

I apologise for any inconvenience this has caused.

Kind regards,
Rob.

Valorada con 5 estrellas sobre 5

Great company really helpful

Contacted Toolsite for a price match but was advised the product nolonger available. They offered me a discount on another make and model. They even gave me a discount on the alternative and sent me a discount code to make ordering easy.
Really quick and responsive company to deal with

4 de octubre de 2022
Valorada con 1 estrellas sobre 5

WORST EXPERIENCE

Ordered a generator that was "stock" paid £1577.48, received an confirmation e-mail "we're getting your order ready to be shipped", then received another email saying out of stock if I wanted to wait for stock for new stock to arrive, I replied that would be okay, I then received another e-mail to say "due to Brexit we cannot send to N/Ireland" - still awaiting refund of £1577.48 !!!!!

11 de octubre de 2022
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Good morning,

I am sorry to hear you're unhappy with our service on this occasion. Unfortunately, we can no longer deliver to Northern Ireland which is set out on our delivery page so I apologise for the inconvenience this has caused.

I can see the refund was processed on the 14th Oct so we will look into why this hasn't reached you yet.

Please keep an eye out on your emails as I will reach out to ensure this is resolved for you and please accept our apologies for not being able to deliver to your region.

Kind regards,
Rob.

Valorada con 5 estrellas sobre 5

Great service

So impressed by the professionalism and customer service from Alex at Toolsite. I ordered online and he was immediatley in touch by email to double check I was obtaining the correct product and fully informed me as to delivery etc. Really excellent.

6 de octubre de 2022
Valorada con 1 estrellas sobre 5

Paid £10 extra for premier delivery

Paid £10 extra for premier delivery. My petrol pressure washer was delivered 3 days later in a damaged box and upside down . Contacted by email Toolsite straight away as the pressure washer was not in a state to work. Not fit for purpose. Days later Hyundai asked me for my email. I gave it and i have heard nothing since. I did not expect having to repair a brand new pressure washer costing £650 myself. Even though it was supposed to have a 3 years warranty NEVER AGAIN.

26 de septiembre de 2022
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Hi Ian,

I am sorry to hear the machine was delivered slightly later than expected and I further apologise that the pressure washer arrived damaged and the manufacturer has not yet been in touch with you.

Keep an eye on your emails as I am going to personally reach out to you to get this resolved. I apologise for any inconvenience caused.

Kind regards,
Rob.

Valorada con 4 estrellas sobre 5

Lack of communication

No problem with the item purchased and it did arrive after 3 days. Also got discount for first time using Toolsite. All good so far. Problem is the total lack of communication - heard nothing after the initial order confirmation even though it said i would be informed when it had been dispatched. Was having a well deserved lie in when it arrived - had to grab dressing gown quickly. Not ideal. Need to sort this out. ... have now had an apology from Toolsite which is nice so have increased to 4* - still lose one though. Would use them again - we all make mistakes.

23 de septiembre de 2022
Logotipo de Toolsite.co.uk

Respuesta de Toolsite.co.uk

Good morning Mrs G,

I am sorry to hear you didn't receive the tracking information when the wood chipper was dispatched. I completely understand the inconvenience this would have caused.

Kind regards,
Rob.

We have taken your feedback onboard and I will reach out to you to offer a better explanation on why it was not supplied on this occasion. However, I am happy you have received the product.

Valorada con 5 estrellas sobre 5

Toolsite dispatched my order quickly…

Toolsite dispatched my order quickly and efficiently. Unfortunately the courier service did not recognise the number I was given. Order placed Friday 2 sept it arrived Wednesday 7 sept in Scotland. Very pleased.

7 de septiembre de 2022

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