Renewed my subscription, thankfully I had the option to take multiple years subscription this year, whilst had some difficulty on the App rang and spoke to Ehsan who was very helpful and also talked... Ver más
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Consulta las opiniones de los clientes
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Ver más
La empresa ha respondido
I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Ver más
La empresa ha respondido
Jack from Trackstar what a service Nothing an issue , he goes the extra mile to assist in service with a genuine willingness to help He did and many thanks perfect attitude and customer service se... Ver más
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Información sobre la empresa
Escrito por la empresa
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Información de contacto
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Reino Unido
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,1
Muy bueno
317 opiniones
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Simple renewal process
Simple renewal process. Deliver a great consistent service. Will be using on my new car.
19 de enero de 2026
Respuesta de Trackstar
Thanks so much for the 5-star review! We’re thrilled the renewal was simple and that you find our service consistently great.
Respuesta de Trackstar
Thank you so much for the wonderful 5‑star review! We’re thrilled to hear our engineer was informative and did a great job. We’ll pass your kind words along — they mean a lot. If you need anything else, please don’t hesitate to reach out.
We had an S7 fitted in May 24 to our…
We had an S7 fitted in May 24 to our BMW from new. It was fine until the key tag broke before Christmas 25. We called and were told we would need a new tag and that we should have 2 anyway. We were deluged with calls and we explained each time that the tag was broken and each time we were told that they would put a hold on calls until the new tag was delivered. Time dragged on and no tags arrived and eventually I was able to get a little sense on 14th Jan 26 when we were told the new tags were being sent that day. Weeks passed and we eventually emailed with a response that the tags had been delivered by DPD to the wrong address! Trackstar sent us the DPD delivery image which confirmed this. We have done all we can to find the package, but it seems that they disappeared from the porch of the house that they were delivered to. Trackstar say that this is our fault and explain that the tags have been delivered and as such we must pay for new tags. We are at a loss as to how we are liable for the tags being delivered to the wrong address. This sorry mess has lasted a month so far! What to do.
28 de enero de 2026
Opinión espontánea
Respuesta de Trackstar
Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced. I can see a representative from our Support Team has contacted you directly to address and rectify this issue.
Efficient renewal good service
24 de diciembre de 2025
Respuesta de Trackstar
Thank you for the 5-star review! We are glad you found the renewal process efficient and the service helpful.
Renewal premium
Were notified that my renewal was due, but did not get notified of the increase for the annual renewal. Based on system is very slow to update and confirm the location where the BMW App is instant once you end and finish your journey and lock the car.
22 de diciembre de 2025
Respuesta de Trackstar
Thank you for your review and feedback. We’re sorry for the confusion around the renewal notice and agree that price changes should be clearly communicated in advance. We also note your concern on the speed at which the app updates, should you feel this is an ongoing issue, please contact our support team and we can investigate this for you. We appreciate you taking the time to share your experience and thank you for renewing with us.
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that our service provided you with real peace of mind. Your satisfaction is our top priority, and we look forward to continuing to serve you!
Excellent service with easy renewal of…
Excellent service with easy renewal of a fantastic alarm and tracking system.
25 de noviembre de 2025
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and the renewal process easy. It's great to know that our system is working well for you. We appreciate your support and look forward to continuing to serve you!
5* installation and updates on APP
Very efficient installation. Update to position on APP quicker than expected.
10 de noviembre de 2025
Respuesta de Trackstar
Thank you for your fantastic review! We're glad to hear that the installation was efficient and that the app update exceeded your expectations. We appreciate your feedback !
Numerous false alerts
Numerous false alerts - very annoying. Fob batterys often dont last long. Expensive replacement fobs.
4 de noviembre de 2025
Respuesta de Trackstar
Thank you for your review. We will have a member of the Support Team contact you directly to discuss this issue further and see what can be done to rectify this for you.
Original unit lasted 12 years
I needed to have the original unit changed after 12 years due to recent repeated false alarms. The unit could not be repaired due to its age. However, I was given a discount off the normal price , which was fair enough.
Fitted on a time and day of my choice.
20 de octubre de 2025
Respuesta de Trackstar
Thank you for your fantastic review! We're glad to hear your original unit served you well for 12 years. We understand how frustrating false alarms can be, and we're happy we could offer you a fair discount on the replacement. It’s great to know the fitting was convenient for you. We appreciate your continued trust and look forward to supporting you in the future!
Excellent service from start to finish.
The online purchase was easy and the booking for the fitting was arranged very quickly. The engineer who fitted the tracker did an excellent job, explained everything clearly, and left the vehicle and driveway exactly as they were when he arrived.
10 de octubre de 2025
Respuesta de Trackstar
Thank you so much for your kind words! We're delighted to hear that you found the online purchase and booking process easy and efficient. It's wonderful to know that our engineer provided clear explanations and left everything in perfect condition. We truly appreciate your feedback and look forward to serving you again in the future!
Couldn't log in
Couldn't log in. Their "recover/change password" system is terrible. I spent 15 minutes trying to log in, then changing my password with the link they sent me, trying to log in with the new password, and being denied. Terrible service, wouldn't recommend to anyone.
17 de octubre de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for taking the time to share your feedback. Please can you provide us with the information requested, we will then have a member of the Support Team contact you directly to rectify this issue.
Health Check of my system
I phoned as my system hadn't been sending health check information. So I spoke with Emily who resolved the problem. Emily was very helpful and told me about the geofence feature on the app and how best to use it
16 de octubre de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your wonderful feedback! We're delighted that Emily was able to quickly resolve the issue with your system and introduce you to the geofence feature. It's great to hear that you found her helpful. If you have any more questions or need further assistance, we're always here to help!
I had requested for a new Fob 6 months…
I had requested for a new Fob 6 months ago and was given wrong information/poor followup. Second time when I called, the sales operator was very helpful.
10 de septiembre de 2025
Respuesta de Trackstar
Thank you for your feedback. We sincerely apologize for the initial miscommunication and the delay in follow-up regarding your Fob request. We're glad to hear that our sales operator was able to assist you better the second time. Your experience is important to us, and we are committed to improving our service. Please feel free to reach out if you need any further assistance.
No problems at all!!
No problems at all - very quick and efficient installing system. App works like a dream!! -
8 de septiembre de 2025
Respuesta de Trackstar
Thank you so much for your kind words! We're thrilled to hear that the installation was quick and efficient, and that the app is working perfectly for you. Your satisfaction means a lot to us! If you ever need any assistance, feel free to reach out.
Trackstar provides an excellent service…
Trackstar provides an excellent service and protection for my vehicles. I have been using this service for 10 years and will continue to use each year. Brilliant
5 de septiembre de 2025
Respuesta de Trackstar
Thank you so much for your incredible loyalty and support over the past 10 years! We're delighted to hear that Trackstar continues to provide excellent service and protection for your vehicles. Your trust means the world to us, and we look forward to serving you for many more years to come!
Review
A great product. And excellent responses from the emergency and CS team. Only downside is the real time tracking that sites behind geofencing which doesn’t always keep updated.
21 de agosto de 2025
Respuesta de Trackstar
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you’re happy with the product and our emergency and customer service teams. We truly appreciate you providing feedback on the Geofencing. We're continuously seeking feedback on how to improve our products, Your input helps us make those improvements, so thank you!
If you have any other questions or need assistance, please don’t hesitate to reach out.
Support is useless.
Had a problem with this for two years now, the app not updating the vehicle position or recent journeys. Reported a number of times and each time the send the unit a config to wake it up that works for a couple of months, then it dies again. Finally asked for it to be replaced only to be told I'm now 2 months out of warranty after the same problem for more than 2 years.
What a joke. Don't get one of these the customer support is laughable.
UPDATE
After this review caused them to call me, it seems they blame O2 for working on a mast near me. In that case O2 must be following me around the country working on masts as it just never works.
Also they don't understand the product as yesterday they tell me they run 3G and don't support 4G, today they tell me they don't have 3G it's 4G. Useless
24 de septiembre de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you for your review, we are sorry to hear of the difficulties you have faced with your system and then trying to get it rectified. We will have a member of the Support Team contact you directly to discuss this further.
Great service from Trackstar
Great service from Trackstar
Emily kindly guided me through the process
would highly recommend
12 de septiembre de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your fantastic 5-star review! We’re glad to hear that Emily was able to guide you smoothly through the process. Your recommendation means a lot to us!
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Excellent support and backup.
On buying a new car I needed to have the Trackstar removed form my old one and re-installed in the new. The garage had several questions about removing the old unit and this involved several calls to Trackstar and I was pleased that proper logs of each call were taken so I didn't have to start from the beginning each time. Emily Jones was particularly helpful in resolving the issue with the garage and, throughout the process, was prompt in responding, very reassuring and knowledgeable. In particular, I needed the installation work done quickly and Emily worked very hard to find an installer for me at very short notice.
12 de septiembre de 2025
Opinión espontánea
Respuesta de Trackstar
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Emily and the Trackstar team were able to assist you promptly and effectively with the removal and re-installation of your unit. Emily will be thrilled to know her efforts to provide reassurance and quick solutions made a positive difference.
We truly appreciate your kind words about our communication and support throughout the process. It’s always our goal to make things as smooth and convenient as possible for our customers, especially when time is of the essence.
Thank you again for choosing Trackstar, and please don’t hesitate to reach out if you need any further assistance in the future.
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