UpwayOpiniones 

This was one of the best companies I've ever done business with. I was able to speak with customer service quickly, regarding price and shipping question, we received the bike in 3 days, in perfect condition with all accessories expected. We thought we were missing a couple of screws, but turns out they were wrapped in some bubble wrap when we looked through packaging more carefully, Our oversight. We have previously purchased 2 ebikes in person but will buy from Upway in the future. The best way is to go to a bike store and try the specific brands or bikes you are interested in so you have a good idea how they ride and feel size wise. All brands sizing seems to be a bit different. Based on height I should be on a medium frame but I much prefer large.

The responsiveness to our questions about delivery dayes

My bike was everything they said it would be, everything works as the instructions indicated.
It arrived on time, and intact!! Good job!!
Thank you!

I was very happy with Upway. Bike was packaged well and shipped quickly at a good price. Customer Service responded quickly on the holiday weekend.

Don’t use SEKO for shipping. It took 2 weeks from order to delivery, 5 days past the scheduled date Upway and SEKO initially gave me. Upway charged $250 for shipping, not worth it, especially when other used online bike retailers charge $99. Probably won’t order again from Upway and I’ll warn other teammates on our MTB XC team.

Assembly instructions were not specific enough. HAd a problem with the seat, the cable snapped and had to take to shop to fix before even using. Bikes are great, however the 15 minute assembly is misrepresented.

The company delivered the bike on time. Missing were the usual items that should have been included with a basically new bike.
There were no screws for the front fender. They eventually sent a collection of items which were not what was needed.
The Aventon level 3 ebike is fine and works well.
Some of the Upway employees apparently do not understand how to source lost parts at a common hardware store in this instance
Had previous purchased an Aventon Adventure 3 which had all the included items that come with a new bike.
This most recent bike was shipped from New York. Not sure from where the first bike was shipped.

Hi people!!!
I’m ver pleased with UPWAY!!!!
I got the bike I was looking for and the process is easy, fast delivery and the bike looks like new. The assembly is easy it took me 5 to ten minutes to set up the way I wanted.
Customer service was great you would get emails with updates all the way.
Thanks UPWAY .

I had a great experience with upway. I did not agree with shipping a carbon fiber bike freight. Shipping looked to almost be triple compared to a same bike. 2nd ride on the bike in ordered and love it.

Extremely happy with all 3 bikes that we have purchased. Customer service is outstanding. Fast shipping and bikes were packed well.

Delivery, quality product, as stated and pictured and I have trust that I will get a quality bike that has been thoroughly reviewed by technicians. This is my second purchase of a bike from upway. First was trek rail, this was specialized levo. Both are fantastic.

I had an excellent experience with Upway. I was concerned about the bikes being legit so i called the staff at Upway. I couldn't believe how well they knew the bikes they were selling. I spoke with someone who was able to answer every question that I had and seemed like a true expert in the bike world. The bike that I purchased arrived quickly and was professionally packaged with zero damage. I highly recommend Upway and will definitely check with them for any bikes needs in the future!

A great price and fast shipping.

Upway leaves nothing to chance. They meet and exceed expectations. What ever I've purchased from them works exactly as promised and when an issue does occur they again do what they promise.

I tried Upway because a friend recommended it and forwarded e-bikes to me. I was very pleased with the ease of ordering, the ability to Chat with someone online, the quick arrival of the bike, the protective packing, the great condition of the bike . I was very pleased with every aspect! Thank you!!

While the bike that was delivered from Upway was in good working condition, there were some cosmetic scratches and rust that was a bit unexpected.

This would have been acceptable, but the other issue was that the charger delivered with the bike was not functional. I had to reach out to Upway and contact their customer service to seek a fix - they did get back to me in a reasonable amount of time. They asked me to go to a local bike shop and have it checked. Luckily the bike shop I went to was able to verify that it was an issue with the charger and order a new one for me.

However, I spent a lot of time going back and forth with Upway and then going to the bike shop to have the bike checked and then to pick up the new charger. The folks at Upway did refund me for the cost of the new charger, which I appreciate, but it took me two emails and a call to get the refund, which was annoying.

Overall, I would still recommend Upway for those looking to purchase a specific refurbished ebike but I would strongly urge the team at Upway to improve their inspection process and ensure that the bike and all accessories are at least in working condition before shipping; and also to be a little more proactive with following up on customer service requests.

Easy purchase, bike was very well packaged, condition was exactly as stated.

Unusual to not be able to make an account as a bike buyer/customer.
I never bought anything from them but the company seems sketchy/shady in what it means to have a 'track'
of whatever they are selling.
Even without their knowledge they might sell stolen bikes. Or have little to no responsibility whatsoever in that case with no accounts being made and stored.
As for the website there is a claim for "Theft and damage insurance" stating "-Theft coverage at home and on the go — anytime, anywhere
-Bicycle insured for its full value, including accessories purchased together with the bicycle.
-The full repair costs in the event of vandalism or accidents are reimbursed"
But when you click the "Learn more" link you are let to know at the bottom of the title "Extended warranty & maintenance package" that "The maintenance portion is not insurance and does not cover damage or theft."
Conclusion: This raises some eyebrows if rather anything from there I just mentioned is legal or simply they can do whatever they want.

Truth be told, if not for Emma, this would have been a 1 star review and much less kind. Clearly there is some thought behind the concept (and some VC $). The inventory is great. The website and photos are top notch. The packaging and touch points are great. However, the actual bike I received (the first one) was clearly not inspected or delivery ready. Granted it was a pre-owned bike, but their pitch promises a pre-delivery service and inspection. The bike upon receipt needed a laundry list of fixes. That was BEFORE the Enviolo gave up the ghost. Endless calls, texts, emails and flawed communication followed. The CS manager, Emma, got involved and seamlessly arranged for a not so easy return and exchange. She saved the day. The other CS team members that I dealt with have plenty of room for improvement. I would probably patronize again, but not without some hesitation.