Upway Opiniones 330

The price, nearly new condition, and professional delivery impressed the heck out of me! I really dig my Tenways CGO 600 Pro e-bike. Thanks for a great transaction, Upway. You all are the best!

The bike is incredible, communication about drop off was great, honestly a very streamlined and kinks-worked-out-process.

Due to a move I had to sell my 2025 Specialized Tero X4.0, with only 234 miles on it. I'd seen Upway's adds, so jumped on their website and started the process of selling my bike to them. Super simple, easy screens to follow and I received a fantastic quote very quickly. From there I was constantly kept updated on each next step. Great to do business with and really fair on their price!!

I am writing to formally lodge a complaint regarding my brand-new Orbea Rise SL H20, which has been completely non-functional since the day I received it. The bike does not power on at all. This product was delivered dead on arrival. I have repeatedly contacted your support team to resolve this issue. I have already provided all requested documentation, including detailed photographs and video evidence proving the bike will not turn on.
Despite my full cooperation, I have received absolutely zero technical guidance or troubleshooting steps. Furthermore, I explicitly requested that your team authorize and arrange for me to bring the bike to an authorized Orbea dealer here in the Boise, Idaho area for inspection and repair. I have received no response to this request. The complete lack of communication and resolution is unacceptable for a premium product.

I bought three electric bikes thus far and this upway co is reliable and trustworthy.

Bike was exactly as shown/described. Arrived very well packaged with only seat and handlebars to install. Shipping was $200 cheaper than a new one.

Bike arrived quickly and in the condition as expected. Easy to purchase, customer service was responsive and offered a coupon code. Would buy here again

At electrical and shifting issue with the bike I received. The customer service agent Christopher understood the problems gave me the options of sending the bike back or taking it to local shop. Christopher could not have been more helpful. The issue was was resolved by a simple repair at our local shop and Christopher made sure that I received a refund for the cost of the repair repair. I’m a happy up way customer.

The customer service experience was excellent. All of my questions were answered very quickly. The vast array of choices were great. The process to use my HSA and get a letter of medical necessity was smooth.

The ebike we ordered arrived in excellent condition and everything was exactly how it was described. We saved hundreds of dollars buying a gently used bike rather than a new one, and are very happy with our first experience with Upway!

I had a great experience both buying and selling a bike through Upway. My support rep who helped me along through the process has been incredibly flexible, responsive, and approachable. The bike I bought showed up in even better condition than I expected, and I got a really nice offer on the bike I sold. The bike I bought was packaged well and put together properly, and shipping was extremely fast. The bike I sold was also assessed very quickly and I was paid immediately. Overall it's been an extremely positive experience and I will definitely be looking to buy bikes from, or sell bikes to, Upway in the future.

The bike purchased was/is a little more run down then was led to believe. Minor stuff, but non the less, would have liked to have known.

I had a phenomenal experience with Upway! Their exceptional service, attention to detail, and clear communication were so appreciated. I sold my ebike to them and also purchased a used bike. I couldn't be happier! I highly recommend Upway!

The transition was smooth and I got the bike I wanted! Everyone was very helpful and responsive.

Thank you to everyone at Upway!

Bike delivered with package intact and well protected. Arrived on time. Bike was exactly as described.

Hey All. If you're unsure about an e bike, this is the way to go. I'm an older man. I wasn't sure I could ride a bike anymore beyond the neighborhood. YES I CAN!!!! Riding a bike is fun again!!!
The Bike came packaged perfectly. didn't take long to put together. This bike had only 100 miles on it! I plan on that changing

The Bike was Dirty, The Transmission Battery went Dead 2nd ride, the sprocket bolts came out first ride, 3rd ride ok, 4th ride tyre blew. this bike has been a Lemon. i wish i bought new. Upway did refund for the cost of the battery and sprocket bolts.
But i have walked the bike back 3 out of 4 rides!!!

Overall good customer service! They were easy to reach and very responsive. An issue with the bike was handled quickly and resolved to my satisfaction. Shon in Customer Service was especially helpful, professional, and kind throughout the process. I truly appreciate the great support and would gladly do business with them again. On this level. Different opinion in review of product purchased.