Urban Farm-It Opiniones 

393
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We purchased 3 kits from a garden center in May, had a holiday since and so have only just got round to using the vouchers to get the live spawn. The website is now telling us the vouchers have expire... Ver más

Valorada con 5 estrellas sobre 5

I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Ver más

Valorada con 5 estrellas sobre 5

Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... Ver más

Valorada con 2 estrellas sobre 5

Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.??... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización agrícola
  2. Mayorista de productos agrícolas frescos
  3. Asesor
  4. Proveedor de equipos para cultivos hidropónicos

Escrito por la empresa

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

393 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 72% de las opiniones negativas

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3,6

Todas las opiniones

(393)

54 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Pink Oyster Mushrooms and Urban-Farm-It

Pink Oyster Mushrooms
I was delighted when I received this as a gift as I am a keen mycophile and this was just up my street.
However, I think that it was the wrong type of mushrooms to attempt growing in Central Scotland but it was great fun trying to grow them.
During incubation temperature needs to be 20-23 degrees and instructions mention that airing cupboards or near other heat sources aren't suitable.
I had mine in a cupboard as it was the warmest place in the house. 19C
When nothing seemed to be happening I upped temperature by putting on the light which has a traditional light bulb. This pushed the temperature up to 22C. There was no way that I could put them out of the cupboard as temperature for fruiting is 22-28C!
Doing this I managed to get three very small flushes (enough to put in an omelette each time).
These mushrooms are ideal for tropical countries but not really suitable to be grown in the northern parts of the UK due to the low temperatures.
I would try and grow mushrooms again but probably best to stick to spawn that grows in the Northern Hemisphere i.e. Blue oysters (that I have seen in Scotland in October/November).
All in all I think Urban Farm It are doing a great job and would buy from them again, and would recommend them to others, as their Customer Service is fantastic and they could not have been more helpful with my questions.
Keep up the good work!

22 de junio de 2023
Opinión espontánea
Logotipo de Urban Farm-It

Respuesta de Urban Farm-It

Hi Grace,

Thank you for taking the time to write this lovely review! Yes, we totally agree with you here- we recommend all customers to check the required incubation and fruiting temperatures of the variety they're looking to buy for themselves/other people to make sure that they can be achieved!

Kind regards,
Alice

Valorada con 5 estrellas sobre 5

The first box was a birthday present…

The first box was a birthday present and we had one amazing crop and then nothing. I e- mailed for help and advice. Alice replied with helpful hints and offered to replace so I could have another try. I would recommend them very highly

7 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless

From start to finish professional, helpful-and great follow up. Purchased grey/blue oyster as a gift for my son in law who is a foodie and there have been no complaints so far. As there was a time issue they made sure they were delivered promptly.

6 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class product & follow up service

Excellent customer service & excellent product .
Had a very swift response from a request made - we had misplaced the voucher for the spores .
Very helpful, polite & placed a replacement order for us straight away .
First class service - thank you Alice .

15 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company

I purchased one of the mushroom growing kits from a local garden centre. The spores were delivered promptly, the instructions are easy to follow (along side the helpful YouTube channel). I have had my first flush of mushrooms and they tasted amazing. Will definitely buy again.

9 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Received mushroom kit as a gift

Received mushroom kit as a gift, had a problem and Alice, who is amazing and very kind, sorted it all out for me, without fuss or bother.
What a wonderful company, nothing is too much trouble for them.
So refreshing to experience in this day and age.
I can highly recommend Urban Farm-it, will use again.

6 de julio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

cool idea

edit: since writing the review Urban Farm-It jumped straight on the case to help me with my lack of mushrooms c:

i've left my box for two weeks to develop mycelium and nothing has developed sadly despite my best efforts in following the instructions

the three stars is mainly because i've been trying to make an account or recover a potentially old account on the website and just keep seeing "error occured" with no explanation to what the error was, i'm trying to access the extra support 🥲

5 de julio de 2023
Opinión espontánea
Logotipo de Urban Farm-It

Respuesta de Urban Farm-It

Hi Bethan,

Thanks for taking the time to leave a review, we are sorry to hear that your kit is not developing as expected! I have just checked our system and I cannot see an account registered under your name/email address.
As always, we are contactable through email or telephone should you have any issues- we are here to help!

I have sent you an email so we can resolve your kit issue and get you signed up with us!

Kind regards,
Alice

Valorada con 3 estrellas sobre 5

Liked the service and advice

Liked the service I received in choosing the right mushrooms for my wife. The instructions seemed easy but unfortunately we have not been able to grow any mushrooms.
To be fair to the company we thought we would give it some time to see if mushrooms would appear. I have not asked what we are doing wrong, that is our fault not theirs.

16 de marzo de 2023
Opinión espontánea
Logotipo de Urban Farm-It

Respuesta de Urban Farm-It

Hi Paul,

Thank you for your review. We are sorry to hear that your kit was unsuccessful! Please feel free to get in touch with us on hello@urban-farm-it.com so we can figure out what may have happened and get you growing some mushrooms at last.

Kind regards,
Alice

Valorada con 5 estrellas sobre 5

Great service

Great service. The first batch of spawn I had didn't work and Alice in customer service gave some great tips to try and resolve that and when it failed was very helpful in getting a second kit sent out. Looking forward to the first crop!!

1 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent after sales service

Excellent after sales service, I managed to lose my spawn voucher and as the kit was a present did not have the order/shipment confirmation details, but Alice at Urban Farm it has kindly arranged a spawn delivery FOC and also forwarded their latest use details. looking forward to the first crop !

27 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was given a box at Christmas

I was given a box at Christmas, but couldn't find the voucher to claim the mycelium. I contacted the customer service and had an instant resolution. Very nice person at the other end, she got the package in the post and was delivered the next day.

17 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Fantastic service, experienced an issue (of my making) and urban farm helped me. Found them to be responsive, helpful and friendly.

Looking forward to growing some mushrooms!

Would absolutely recommend.

10 de junio de 2023
Opinión espontánea

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