Urban Farm-It Opiniones 

393
TrustScore: 3.5 sobre 5

3,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We purchased 3 kits from a garden center in May, had a holiday since and so have only just got round to using the vouchers to get the live spawn. The website is now telling us the vouchers have expire... Ver más

Valorada con 5 estrellas sobre 5

I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Ver más

Valorada con 5 estrellas sobre 5

Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... Ver más

Valorada con 2 estrellas sobre 5

Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.??... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización agrícola
  2. Mayorista de productos agrícolas frescos
  3. Asesor
  4. Proveedor de equipos para cultivos hidropónicos

Escrito por la empresa

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

393 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 72% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,6

Todas las opiniones

(393)

54 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great customer service

Amazing response when I asked about my mushroom kit as it wasn't doing what it should be. It may have been user error but they sent me a new kit to try again. Amazing customer service and speedy response will definitely buy from them again I can highly recommend 👍

23 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Quick delivery, I wasn’t in and the spawn became active before it could be redelivered. Urban Farm-it very graciously replaced it even though it wasn’t their fault. Very grateful as we have an order coming up soon. Excellent quality as well, very vigorous spawn - 5 stars well deserved! 👍

20 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fine fellows all

Mycelium arrived as expected and all is up and running, with excellent bit of YouTubing to explain and educate.

3 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are fantastic

These guys are fantastic. One phone call to them and they solved my (self-inflicted) problem. So helpful and supportive.
Can't wait for my first crop of shrooms.

16 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing present

Well! What an unusual and interesting present - grow your own oyster mushrooms. I’m a keen vegetable gardener but have never considered this before. I am setting up the kit now, and hope for a delicious harvest.

16 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service and support

Fantastic customer service and support. The spawn arrived very quickly once I sent my voucher code. I’m really looking forward to harvesting my crops. The mushrooms growing kits are a great gift for foodies . I was really impressed by the purchasing experience. Special mention to Alice in customer service. Good job 👍

10 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Marvellous service

Marvellous service !
Quick to replay and very friendly LOVE THEM !
(Would have given 10 stars if is was possible)

7 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

king oyster and wine cap …

My king oyster and wine cap grain spawn arrived very quickly and in brilliant condition. I made up a couple of beds and have had the most wonderful success. The king oysters have been fruiting and fruiting. The wine caps are showing very heathy mycelium so looking forward to them soon. Such an exciting success. Highly recommended and will definitely purchase from them again. I bought the grain spawn in April.

5 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Some clearer information on the box.

I wish, for a start, that you had printed on the box, words to the effect of "Don't throw away, after removing contents. This is part of the kit." I bought a pink oyster kit, months ago, and ( after removing the contents, and disposing of the box) put it aside, as I've been unwell for quite some time. Today, I intended to start growing the mushrooms, but noticed the information that advised starting the process within three days. It's disheartening to think that I have wasted over £18. Any advice?

1 de junio de 2023
Opinión espontánea
Logotipo de Urban Farm-It

Respuesta de Urban Farm-It

Hi Tim,

Thanks for your review and feedback, it is of great importance to us.

It sounds as if you purchased one of our 'ready to grow' kits which comes with the living spawn- these kits should arrive with a
"Living spawn inside, please read storage instructions"
sticker on the front of the box, the details of which are elaborated on the instructions (required storage temperature and use by). The cardboard box is also included on the kit contents list on the instruction sheet, stating it's use and not to discard of it.

Although the original bag of spawn from your kit may be expired, the rest of the contents can still be used, we would hate it to go to waste and would love to get you growing! If you could please get in touch with us at hello@urban-farm-it.com we will aim to resolve this for you as quickly as possible.

Kind regards,
Alice

Valorada con 5 estrellas sobre 5

Great response time

I had trouble claiming my spawn through the website with technical trouble on my end. I emailed and explained my situation and they responded in less than a day and shipped me out new spawn. Really friendly and helpful

30 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Quick and efficient. We had a problem with our spawn, but good customer service, and a fresh pack sent out. Looking forward to our first batch of home grown mushrooms.

19 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

mushroom kit gift

Given a mushroom kit as a gift. Everything was well documented and simple to use. All parts are responsibly sourced. Spores were dispatched immediately and arrived shortly after

1 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great supplier

Great supplier, with a real personal touch.
Really happy with service and will definitely be recommending to Family and friends.

18 de mayo de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más