Urban Farm-It Opiniones 

393
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We purchased 3 kits from a garden center in May, had a holiday since and so have only just got round to using the vouchers to get the live spawn. The website is now telling us the vouchers have expire... Ver más

Valorada con 5 estrellas sobre 5

I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Ver más

Valorada con 5 estrellas sobre 5

Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... Ver más

Valorada con 2 estrellas sobre 5

Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.??... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización agrícola
  2. Mayorista de productos agrícolas frescos
  3. Asesor
  4. Proveedor de equipos para cultivos hidropónicos

Escrito por la empresa

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

393 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 72% de las opiniones negativas

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3,6

Todas las opiniones

(393)

54 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

The bag split so hot water poured out…

The bag split so hot water poured out before I realised and cellotaped it up nothing much has happened after 13days so have sprayed through holes and in bag. I do not wish to send a photograph.

17 de mayo de 2023
Opinión espontánea
Logotipo de Urban Farm-It

Respuesta de Urban Farm-It

Hi Suzanne,

Thanks for taking the time to leave us a review. Our black substrate bags are designed to to be water proof and heat resistant to enable easy pasteurisation, so I sincerely apologise that yours split!

Have you put your kit away to incubate before spraying the holes in the bag? 13 days is most likely too early to expect any fruiting bodies.

I have sent you an email so we can come to a resolution ASAP!

Kind regards,
Alice

Valorada con 5 estrellas sobre 5

All worked perfectly !

I was bought a box as a gift and after following the clear instructions I am now about to harvest my fist crop of pink oyster mushrooms. All worked perfectly.

5 de mayo de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Gift experience could be better

Haven't got a crop yet, but early days.

I bought a gift - which arrived promptly and was wonderful but also confusing as the order didn't allow the leaving of a message etc, so when it arrived, there was confusion as to why it had been received!

Would be great if you could add a message - as a proper gift, and have it look like a gift too.

I ordered the seminar to go with the gift, but haven't received an email with the details and I had to let the person who I had bought the gift for know to keep that evening free - as there was nothing in the package that suggested the seminar!

27 de abril de 2023
Opinión espontánea
Logotipo de Urban Farm-It

Respuesta de Urban Farm-It

Hi there,

Thanks for your review! What platform did you purchase the kit from? On our website there is an option to add a note to your order (if not you can always send us a message, we are happy to add notes or confirmations of webinars)

Webinar details are provided via email, if you would like us to change the recipient email address just let us know and we can get that sorted.

Kind regards,
Alice

Valorada con 1 estrellas sobre 5

Contaminated

Either substrate or spawn were contaminated. Substrate grew Wet Spot (bacillus). Substrate was sterilised as advised and spawn added under aseptic conditions. Imagine the substrate was contaminated with bacillus toxins which weren't destroyed through sterilisation.

30 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful!

Delivered quickly, easy to follow guides and very friendly staff if you ever need to contact them!

29 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought two items for a gift

Bought two items for a gift. Items came when expected and very well packaged. The fact that you can send for fresh spores when you’re ready for them is an excellent idea especially when purchasing as a gift. Would definitely buy again.

26 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product and customer service

Excellent product and customer service. The kit arrived quickly and well packaged. When I had a query, a response was with my quickly and they helped me through the process. I now have a bountiful harvest of delicious, home grown mushrooms. Thank you so much.

24 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fungi to be with.

Being a brand new customer I was captivated by the video and information regarding home growing mushrooms.
Being a country boy I thought I would give it a go.
I was taken back by the very prompt arrival of my mushroom growing kit and instructions.
I couldn't wait to get started.
Such a friendly service and great value....well recommended. Thanks team and especially Alice 👍

20 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer relations and service

I received a kit many months ago as a birthday present and for various reasons was unable to grow until recently. I tried to order my spore but the voucher wasn`t accepted. I contacted Urban Farm and received an immediate response and confirmation that it would be sent immediately. No quibble, extremely courteous and great customer service and relations. A rarity and much appreciated.

17 de abril de 2023
Opinión espontánea

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