Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
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Consulta las opiniones de los clientes
Can't believe how fast my bathroom was repaired! Really nice staff. Went above and beyond on this job. Lovely polite staff. So helpful. The plumbers Joe and jason from leaves services did a fantasti... Ver más
La empresa ha respondido
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Ver más
La empresa ha respondido
START CARING ABOUT YOUR TENANTS THEIR SAFETY VIVID SEEM TO HAVE A WAY THAT AS LONG AS THEY R GETTING THEIR MONEY THERES NO NEED TO CARE ABOUT SOME OF THEIR TENANTS & FAILING THEM IN BEING HEARD AND TH... Ver más
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Información sobre la empresa
Escrito por la empresa
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Información de contacto
Peninsular House, PO2 8HB, Portsmouth, Reino Unido
- 0800 652 0898
- vividhomes.co.uk
3,9
Muy bueno
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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I can't login to the official…
I can't login to the official website,something seems blocking my search bar from reaching the website
3 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Silvia,
Thank you for taking the time to leave a review. We're sorry to hear you're having trouble accessing our website.
We've asked for some more information so we can look into this further and help identify what's causing the issue. We look forward to hearing from you so we can investigate and support you.
Thanks
Sophie
Vivid are a great association when you…
Vivid are a great association when you need help they are there for you any time you need them pleasure being a customer
29 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Philip
Thank you for your feedback.
We're delighted to hear that you feel supported when you need us and that you've had such a positive experience.
Thanks
Grace
The experience was great because the answers I needed were given to me
The experience was great because the young lady I spoke to was helpful and kind
29 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for your feedback.
We're pleased to hear that you've had a great experience and that the colleague you spoke to was helpful and kind.
Thanks
Grace
Poor job from vivid
Only two screws used on each side of new door that was fitted to secure the door handle and a bedroom cupboard door plained so it fitted properly the shaving where left over a drying rack and not cleaned up! Very poor!
28 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi John
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Lovely new taps many thanks x
28 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Rosie
Thank you for taking the time to leave your feedback.
We're glad to hear that you're so pleased with your new taps.
Thanks
Grace
Always polite and friendly staff very…
Always polite and friendly staff very helpful 👍🏻
29 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Lynne
Thank you for your feedback.
We're glad that you've had such a positive experience with us and that our team are always polite, friendly and helpful.
Thanks
Grace
Appraisal for vivid housing group.
Can't believe how fast my bathroom was repaired! Really nice staff. Went above and beyond on this job. Lovely polite staff. So helpful. The plumbers Joe and jason from leaves services did a fantastic job for me. Every interaction with vivid has been 100% positive! I feel very well looked after by my new landlords vivid!
28 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for your lovely feedback.
We're delighted to hear that your bathroom repair was completed quickly and that you had such a positive experience with us.
It's fantastic to know that Joe and Jason went above and beyond, providing a helpful and professional service throughout. We'll be sure to pass your kind words on to them and the wider team.
It's especially rewarding to hear that you feel well looked after in your home.
Thanks
Grace
Everyone was just amazing
Everyone was just amazing. The help you've given me is 10/10 and thank you to all the ladies that help me your all amazing
Steve coles
29 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Steve
Thank you for your feedback.
We're delighted to hear that you've had such a positive experience. It's great to know that our team has been able to support you and provide the help you needed.
Thanks
Grace
I enjoy living here in my vivid home 🏡
I enjoy living here in my vivid home 🏡
29 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Kell
Thank you for taking the time to leave your feedback.
We're pleased that you're having a good experience with us.
Thanks
Grace
3 years on with mouldy bathroom ..see…
3 years on with mouldy bathroom ..see you in court with all my evidence 🙂 Iv got in contact with u for 3 years grace 😂
13 de marzo de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
I was supposed to be supported with a…
I was supposed to be supported with a call back i never got. Case was closed despite me saying id used the whatsapp to send videos as requested. They just dont want to help!
28 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Horrible...I have a water leak for the…
Horrible...I have a water leak for the last 2 years that Vivid hasn't been able to fix
27 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vivid Homes promised a four-hour…
Vivid Homes promised a four-hour emergency response to vulnerable residents without heating or hot water. Thirty hours later, we finally got a response. Inside, it was so cold that two disabled occupants had to leave their home overnight. Meanwhile, I spent over an hour on hold with no one answering Yet they somehow had the time to chase a Trustpilot review. If only their emergency service matched their enthusiasm for feedback. Two disabled people forced out overnight is not just poor service, it’s an appalling failure of responsibility. One star, only because I can’t give zero. Confidence 0.9. Key caveat: keep the timings and facts precise so they can’t brush it off.
⭐ 1 Star – Absolutely Disgraceful Service from Vivid Homes
A 4-hour emergency response that took 30 hours. Outstanding customer service, Vivid! 👏
24 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The plumber I had called Michael did a…
The plumber I had called Michael did a great job fixing my taps and sink plug. He was very tidy and professional.
27 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Angela
Thank you for your feedback.
We're pleased to hear that Michael did a great job fixing your taps and sink plug. It's great to know he was professional, tidy, and provided a service you were happy with.
We'll be sure to pass your kind words on to Michael.
Thanks
Grace
Avoid this company for Shared Ownership. Happy to take your money and provide poor customer service.
My husband and i have just moves in to a new build home in Ashurst.
French Door will not lock.
Raised a case with Vivid as an urgent defect. Workman arrived, promptly. According to him there isn't an issue as he managed to lock the door. We can't lock it and neither can anybody else we've asked to try.
Door needs realigning. As we cannot secure our home this will invalidate our home contents insurance.
The right French Door locks with ease.
Another defect is the space provided for a washing machine, it will not accommodate a uk standard width machine of 59.5-60cm.
Vivid specify they allow a width of 62.5cm. Width available is 55cm!
Had to raise another defect which we've not heard anything.
All very frustrating and stressful.
23 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Dawn,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Very pleased with service.
Very pleased with service.
Very helpful prompt with reply’s and above all Mary kept me calm and reassured me every step of the way many thanks, Mary
17 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hello,
Thank you for your lovely review. We're so pleased to hear you were happy with the service and that Mary was able to keep you reassured and informed throughout. We'll make sure your kind words are passed on to her.
Thanks
Sophie
He did fine and was helpful
26 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Beverley,
Thank you for your review. We're pleased to hear you found the service helpful and that everything went well.
Thanks
Sophie
New bathroom light fitting
Excellent repair ethic from start to finish. Well done Vivid
26 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Neil,
Thank you for your fantastic review. We're delighted to hear you were pleased with the service and repair from start to finish. I'll be sure to share your kind words with the team.
Thanks
Sophie
New bath requested by vivid operative
Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
26 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Ab,
Thank you for your review. We're pleased we were able to help replace your bath and address the safety concerns you had raised. It's great to hear the process was straightforward, and we hope you're enjoying the improvement to your home.
Thanks
Sophie
Vivid have been great landlords up til…
Vivid have been great landlords up til now, any work needing to be carried out is efficient and the workers are all courteous
22 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Colin,
Thank you for your review. We're delighted to hear you've had a positive experience with us and that any repairs have been carried out efficiently by courteous members of our team.
Thanks
Sophie
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