Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Can't believe how fast my bathroom was repaired! Really nice staff. Went above and beyond on this job. Lovely polite staff. So helpful. The plumbers Joe and jason from leaves services did a fantasti... Ver más
La empresa ha respondido
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Ver más
La empresa ha respondido
START CARING ABOUT YOUR TENANTS THEIR SAFETY VIVID SEEM TO HAVE A WAY THAT AS LONG AS THEY R GETTING THEIR MONEY THERES NO NEED TO CARE ABOUT SOME OF THEIR TENANTS & FAILING THEM IN BEING HEARD AND TH... Ver más
Información sobre la empresa
Escrito por la empresa
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Información de contacto
Peninsular House, PO2 8HB, Portsmouth, Reino Unido
- 0800 652 0898
- vividhomes.co.uk
3,9
Muy bueno
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
They need to inform tenants adequately…
They need to inform tenants adequately on planed works from start to finish. And allow tenants to have an input on the works being carried out.
7 de agosto de 2026
Opinión espontánea
Respuesta de VIVID
Hi David,
Thank you for your feedback. We're sorry to hear you felt communication around the planned works could have been better. We understand how important it is to be kept informed and to have the opportunity to share your views on work being carried out in your home.
We'll pass your comments on to the relevant team as we continue to improve our service.
Thanks
Sophie
Excellent and very professional job in…
Excellent and very professional job in fitting our windows & doors, had a couple small issues, but all sorted very quickly.
18 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi John
Thank you for your feedback.
We're glad you're happy with your new windows and doors. It's great to know the installation was completed to a high standard and that any minor issues were sorted quickly.
Thanks
Grace
Ive been at the property for almost 8…
Ive been at the property for almost 8 years anytime ive had a maintenance problem its been resolved Thid year I had new modern kitchen put in which I had a say in absolutely stunning kitchen also new bath set fitted they took away the old stuff and fitted a new kitchen within 9 or 10 days thanks vivid
8 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for your lovely feedback!
We're delighted to hear that you've had a positive experience with us over the last 8 years. It's great to know that any maintenance issues have always been resolved.
We're also glad that you're so pleased with your new kitchen and bathroom.
Thanks
Grace
Always doing repairs on time when you…
Always doing repairs on time when you try to get an appointment they’re very good. They’re very quick updating the house making energy saving very good 10/10
8 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Jackie,
Thank you for the brilliant review. We’re really pleased to hear you’ve had a positive experience with our repairs service and the energy-saving improvements to your home.
Thanks
Sophie
Jurgen and Rhys came to fit a fence for…
Jurgen and Rhys came to fit a fence for me today, they were very professional and friendly, they did a great job and involved me in the process.
Thank you so much Guys!
8 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello,
Thanks so much for your great feedback! We’re delighted to hear Jurgen and Rhys did such a brilliant job and kept you involved along the way. We’ll make sure they hear your lovely comments.
Thanks
Sophie
Outstanding Organisation
Over the years I have come into contact with Social Landlords & Councils both in a proffesional Capacity and more recently as a Tennant.
Over all Vivid have always given me outstanding service.
Thier Service Professionals which include a team of plumbers/electrician's/General Maintenance/admin & Office have always been polite, bright, Capable People which makes thier visit to our home a pleasant experience rather than a task and that is apparent in thier great customer service and professional persona.
Every repair has been carried out to standard's expected if not succeeded. Never have I, had to call back or have a repeat repair.
VIVID in my personal opinion is a credit to the British Social Housing Market & of course not to forget The Diocese a large part of this organisation for investing time & patience in citizerns and thier towns.
8 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Lauren,
Thank you for such a lovely review! It’s fantastic to hear that you’ve had consistently positive experiences with our teams and that repairs have always been completed to a high standard. We really appreciate your kind words.
Thanks
Sophie
They take to long to answer the phone…
They take to long to answer the phone call. Very disappointing to try and get in contact with them.
8 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Gary,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience contacting us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
All good (so far)
My experience so far with vivid as a tenant has all been good
7 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Lorraine,
Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve had a positive experience with VIVID so far, and we hope that continues!
Thanks
Sophie
Very fast service and a very polite…
Very fast service and a very polite kind gentleman. I'm very impressed
7 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Tina,
Thank you for the lovely feedback! We’re so pleased you received a fast service and that our colleague was polite and helpful. It’s great to hear you were impressed!
Thanks
Sophie
Polite
Polite, clean, efficient service. Got to the bottom of the problem and fixed it. What more could you want.
7 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Jason,
Thank you for your lovely feedback! We’re really pleased to hear the problem was identified and fixed efficiently, and that you received a polite and professional service.
Thanks
Sophie
Vivid as always maintained the property…
Vivid as always maintained the property as and when works have needed to be carried out and the contractor's are polite and professional
7 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Anthony,
Thanks for your great review! It’s lovely to hear that you’re happy with how we’ve looked after your home and the service provided by our contractors. We really appreciate your feedback.
Thanks
Sophie
I had a neighbour problem I took…
I had a neighbour problem that I took to the police,who contacted someone at vivid on my behalf, I received a phone call from Morgan and all though I thought involving vivid would make things worse Morgan has managed to help make things stop
7 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Janet,
Thank you for your review. We’re really pleased to hear that Morgan was able to support you through a difficult situation and help bring things to a resolution. We’ll make sure your lovely feedback is passed on.
Thanks
Sophie
They wouldn’t let me pay my so sons rent
They wouldn’t let me pay my so sons rent
7 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Sonia,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Opening my window again.Lovely chap…
Opening my window again.Lovely chap that came polite,kind and well mannered.
6 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Patricia,
Thanks for your great feedback! We’re glad your window is working again and that you had such a positive experience with our colleague.
Thanks
Sophie
The staff are a credit to the company
The staff are a credit to the company
6 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Lauren,
Thank you for your kind words! It’s wonderful to hear such lovely feedback about our team, and we really appreciate you taking the time to share it.
Thanks
Sophie
Jurgen, superb worker.
Jurgen, very friendly guy, quick at doing his job, very professional, always welcome to do any work at my house.
6 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello,
Thank you for your lovely feedback. It’s great to hear that Jurgen was friendly, professional and got the job done quickly. We’ll be sure to pass your kind comments on to him 😊
Thanks
Sophie
Vivid needs to improve the customer…
Vivid needs to improve the customer journey, improve communication and respond to repairs in a timely manner instead of leaving their tenants in sub standard properties.
The plumber that attended, however, was excellent and did a brilliant job.
5 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Sam,
Thank you for your review. We’re sorry to hear about your experience and appreciate your feedback around communication and the time taken to complete repairs.
We’re pleased to hear that the plumber who attended did a brilliant job. If you’d like to discuss your concerns with us further, please get in touch.
Thanks,
Sophie
The gas fitter was professional and…
The gas fitter was professional and efficient.thank you!
5 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Roy,
Thanks for the great feedback! We’re glad everything was handled professionally and efficiently.
Thanks
Sophie
I had lloyd who came and fixed my…
I had lloyd who came and fixed my bathroom floor, he repaired the wood underneath very well prior to my floor being done, and today he came and fitted my lino flooring, i am very pleased with the service from lloyd and the amazing work he has done in my bathroom. All round a lovely man and i thank him for doing a brilliant job.
5 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Chloe,
Thank you for your lovely feedback. We’re so pleased to hear Lloyd did such a great job repairing and fitting your bathroom flooring. We’ll be sure to pass your kind comments on to him. Thanks for taking the time to share your experience with us!
Thanks
Sophie
Respuesta de VIVID
Hi Roger,
Thank you for your lovely feedback! We’re really pleased to hear you received such polite, friendly and respectful service.
Thanks
Sophie
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.