Vodacom Opiniones 

I am really disappointed and enraged with the Vodacom shop at Eastgate. They always treat my elderly mother with disregard and disrespect. She recently got robbed, and her phone was stolen. She was still traumatised, and although she didn't qualify for another phone seeing her insurance was cut, they still didn't advise her to do a SIM swap. Now she has to go back and forth to do a SIM swap. She has had to go back and forth before on a different issue because they would give her insufficient information. If I did not intervene, how would she have known she can resolve her issue online? She is old and not necessarily tech-savvy. Their attitude is disgusting; they are honestly rude people. We just need mere courtesy and respect for the elderly – proper customer service.

Vodacom are absolute trash when it comes to customer service. I’ve been trying to move my fibre line for two months and nothing has happened. Nobody fixes the problem, nobody follows up, and nobody cares.

Every time I call, I get passed from one department to another, ignored, and left without answers. I even did all the legwork myself — I called the infrastructure company (Octotel), found out what the actual problem was, and sent Vodacom clear, detailed instructions on exactly what needed to be done. Still, nothing.

The one person who genuinely tried to help me was ignored by his own team, so we stayed stuck. I’ve called countless times and spoken to countless people, and every single time the buck is just passed on. No responsibility, no accountability.

When I finally decided enough is enough and tried to cancel, Vodacom made the experience even worse. The first time, they hung up on me. The second time, the cancellations agent tried to retain me with empty promises that it would be resolved by the end of the day and I’d get a call. Of course, that never happened.

So I’m canceling. Done. This company is pathetic. Trash service, trash support, and an absolute waste of time. Never again.

Horrible service. I have been with Vodacom since 1994. The service gets worse every year. I went to a physical store to change my contract and cancel the current one. You can't do it in-store and the sales consultant can't phone their cancelations department. I phoned, had a wat longer than 10mins. Only to be told that they can only cancel the contract, that I would have to go back to the store afterwards to change my contract. It is purposely designed as a system to be s inconvenient as possible, to make cancelation and changing contracts as difficult as possible.

I have had a very good experience with Vodacom. Their service has been reliable and consistent, and I find the My Vodacom app very simple and easy to use for managing my account. I literally just bought data on their app and it was quick and easy. One of the features I enjoy most is their roaming service, which has been smooth and convenient whenever I travel, like earlier this year. Overall, I am happy with Vodacom and would recommend them for both everyday use and international connectivity.

Everything is expensive. I'm done

This is not sorted I want the cancellation confirmation it’s been days why cause it took you seconds take money that we didn’t speak of from my account.

Since March you couldn’t even share the contact I only got it today after going to the store

From an assistant that couldn’t provide any assistance but say Vodacom works against customers there’s nothing we can do as customers

Forgetting what the contact you provided says I have the transaction of the amount you’ve been taking out imagine I could be resting on my day off now I had to go speak to someone at your store cz I can’t let you take money that we didn’t agree upon for a network that is bad
I want my money back you’ve been charging me more than R479

I can keep the next if this is corrected cz I work and have money to pay monthly but just not for the amount I’m not aware of and network issues

I bought a sim card and coverage from Vodacom at OR Tambo airport/Joburg. They sold me a sim card with someones name associated with it. Then they told me to go to a local Vodacom store and it would be sorted. But of course not, the slimy shop agent said nothing could be done. Totally shady. I'm gonna stick with MTN

Scam artists. They lure you into a QuizInc subscription and should you win vouchers and redeem them they send invalid pin codes. You're then sent from pillar to post and ultimately blocked from the call center so you can't follow up or have recourse. R73 worth of airtime with no way to redeem it while they deducted my airtime for the subscription

Vodacom deservers zero stars. I have no idea what is more appalling the pathetic excuse of customer support. Being spoken to in such a disrespectful manner. Dealing with over 6 staff that have no clue what they are doing and being sent back and forth just to get one item canceled. Which is still not canceled and I am still get charged since 2023 I have had this issue and NO ONE at Vodacom is helping or even attempting too. They have even blocked my number and now I have no way of contacting them but I now have to drive to the nearest store and of course they are no help they tell me to call in. Absolutely useless!!! I will never buy anything from them again

I am truly disappointed with Vodacom. I initially took out a data contract when I first started working and I took out another phone contract end of the year 2023… when I lost my job beginning of this year I called the call centre to request for a settlement amount on both my contracts and the insurance,paid the amount in-store however I received a call just a few months after that to inform me that my account was in arrears(apparently the insurance and data contract was still active). I called the call centre again 2 days ago to request for closure yet again and I was advised to call accounts(to no avail) or go to the store to pay the outstanding balance. I visited Vodacom Midrand and paid an amount of R2500 and when I called cancellation to close the account I was told that I still need to pay more money for early termination. I am livid

Most useless service provider I have ever worked with. Need to basically do hoola hoops to just find out when my contract ends. Called support who didn't want to take my call in the 'upgrades/cancellations' department since apparently even though it is the cancelations department too, they can't take my call as I am not due for an upgrade. I then eventually get through to a useless consultant that says I need to call the accounts department and sit on hold all over again as she can't give me a date as to when my contract ends.

Will never ever use Vodacom again. Shitty to say the least.

Avoid Vodacom Fibre at all costs! I applied for Vodacom Fibre internet for my aging mother-in-law. When the installer came out (Vumatel - and I have attempted to take it up with them as well!) he damaged electrical cables on the complex property. I now have an invoice from the complex electrician for the repairs.
I been been attempting to get this resolved by Vodacom since 15 July. Nobody ever gets back to me as they promise. Everyone says it will be escalated to management but nothing happens? SO250617-197814, spoke to Sashen and then Anishta at 09h50 on 15 July. Called back at 11h05and spoke to Doshnee at Retentions, again a promise to escalate.
Spoke to Nomfundu on 25 July at 14h26, SR350725-805378. Today Sharon called me at 12h58, she thought the installation had not been completed. Nobody had bothered to update the case or escalate my matter? It's 5pm now and still no call back. I don't want to give 1 months notice. I want all my money back and to be paid for the damages too!
I haven't even started thinking how I am going to move all my other business to MTN yet, and there is a fair amount of that!

Bom a vodacom Moçambique è uma rede, muito burladora,eu comprei megas diárias de 5 meticais, só de eu abrir os dados a vodacom levou todo o meu pacote de megabytes, o conselho que tenho com Vodacom è que mude da maneira de trabalhar

Y’all are actually USELESS. Ordered a phone from Vodacom SA and the delivery’s through RAM—already a nightmare. I called IMMEDIATELY after realizing I messed up the delivery address (literally same street, just a diff number) and these clowns said they’d “note it down.” Cool.

Then tell me why my order that was already OUT FOR DELIVERY suddenly gets delayed by two business days over a minor change y’all could’ve handled in 5 mins?? Now I won’t even be home to receive it and apparently they “can’t” deliver to anyone else? Lmfao so what now?? Cancel the whole thing after I waited DAYS and paid y’all money?

Vodacom and RAM both got zero communication skills, zero flexibility, and clearly zero interest in actual customer service. I’m so over it. Never again.

The worse service provider
I have been with vodacom for 30years.They have done internal fraud on my account and their staff member confirmed this happens all the time at their call centres and head office. I have experience terrible service with them.No one is held responsible for the actions a d bad service they provide. Now I am struggling to cancel my contract. Never Never Ever use vodacom

Don't trust vodacom.

The deals they give you when they phone you is a lie. They upgraded my data deal to get more data per month since I was due for a upgrade and I asked them is all still going to stay the same with only more data since this is the number im using in my phone and they said yes. Now im unable to make any calls.

I would give them less if I could. I chose not to upgrade upon the end of my fixed term contract, but rather to go on to pay as you go. That in itself was a major mission. They told me what to pay, and I paid accordingly. They are now hounding me for payment for the following month, despite the contract being over, and done with. They refuse to supply me with the call recordings were they state the amount that I needed to pay. I have spoken to multiple agents, and via their Facebook channel. They are all hopeless, and keep on asking for the information over and over. No emails to customer service are answered. Honestly, the worst company I have ever had the misfortune of dealing with.

I paid my contract phone finished canceled my contract successfully in a point of getting reference number as a proof in my surprise a year later I started getting calls I owe them I tried explaining my self for year with no help sending emails worst thing is I'm blacklisted ohh I hate vodacom

I went to Vodacom Centurion mall to report my vodacom number that has been inactive and they told me that the number is used by someone and I should call that someone to inform him/her that why did they still my number and as we speak that number is used to scam people and they told me they have nothing to help me with.

Vodacom is the worst service provider ever. Customer Care is definitely one of their strong points and the staff is the rudest people that one could ever speak to. Vodacom Call Centre might as well close their doors, and open walk-in centers cause those Call Centre Agents is rude and the worst one could ever speak to. They transfer you from pillar to post without any assistance but when they want to sell products to you, they know exactly how to talk in order to obtain commission. This is the worst service provider to ever deal with, and I should have listened when others warned me. Never in my whole life I would ever have business with this "SLEG" company again.