Vodacom Opiniones 

I upgraded my number on the 1st of November since then I have not receive my phone
They sent sms saying they will call me to confirm my order when they did today after 6 whole days now my order is completely wrong
Where as I confirmed everything on the day I upgraded
Very dissappointed in Vodacom and I have been with them for several years now
And we can write all the reviews we want you just dont care about your customers
Customer service is slow
They never answer their phones
Just ridiculous !

Bought 3 sim cards with data at Johannesburg Airport.

One of the phones wasn't working.

Went to a Vodacom store in Durban. Was told the airport store had never loaded data on 1 sim card.

Couldn't give us the data or a refund.
Asked us to go back to airport store.

Zannie did the right thing and loaded the data on the phone

I would like an executive of vodacom to try and use their customer service tele agent prompts to cancel their contracts.

It is insane, sometimes no matter which prompt you select, you get the same response.

Never thought it would be so difficult to get hold of another human on the other side of the line.

Vodacom billed me monthly for a contract that was paid up and expired. They refused to upgrade me despite on time payments throughout my prior contract. Talking to their customer care centre was useless as no compromise was achieved through them. I lost my number which was used as a NATIONAL FIRE EMERGENCY contact number and often wonder how many emergency calls I had missed. Now their customer care AI idiot Toby doesn't even allow one to talk to a consultant. If I could give Vodacom a zero rating on this system I would have done exactly that.

I gave Vodacom Fibre the 30 days notice they required to cancel my fibre line. They promptly cut the line on 1 Nov BUT I am still waiting for them to release the line so that my new isp can pick it up

Not even a star. Shocking, useless and complete lack of any customer service. They suspended my account after an error on their part and it’s taken 3 hours on the phone and still not resolved. Tobi Bot disconnects you, their customer care email bounces back as says their inbox is full, then being put on hold only to be hold they can’t help and I must wait 7 days for a manager to call me back. Will be cancelling my Vodacom contract immediately.

Billing department sucks and they increased my bill when I signed with them within 2 months. Don’t trust them make sure you get it in writing and that you done sign

Vodacom is simply the best,tried the competition whilst sitting on the dock of the bay, but not without have a few regrets, a well deserved 5 stars for a completely whiter shade of pale.

Vodacom is the most reliable network when it comes to simswap just within less then 5 minutes I got my number back unlike mtn.I couldn't even got through to customer service.Tobi is great.Keep up when I get my simswap from Mtn I'll sure going to change networks using my same number.Keep up the great work.

My husband has been a victim of fraud and identity theft involving Vodacom.

In 2021, he took out a phone contract for my mother-in-law. Shortly thereafter, he was notified of an additional phone contract taken out in his name at a Vodacom store we have never visited. Despite actively reporting this issue to Vodacom, he received no support and was made to pay for the fraudulent contract.

To make matters worse, the same individual has now managed to secure another phone, an iPhone, under his name. This has all occurred without my husband's authorization or signature.

Throughout this ordeal, we have repeatedly reached out to Vodacom for assistance, yet we have not received the promised follow-up calls. This situation has been incredibly stressful and financially burdensome. It is concerning that such incidents can occur within their organization, and that they seem to be handling it with little urgency.

They have not lived up to the promise of refunding my husband back, they do not respond to any emails and have just disregarded us.

Signing up for an internet supscription is like pulling teeth and then getting mugged before your first payment: tell me why you're charging me R10,000 before the subscription begins and why does it take 2days, a financial colonoscopy and traveling to three different branches across johannesburg. Not to mention the restraint required when dealing with condescending, rude and apathetic staff.

I had a vodacom account pre-covid. During covid I was unable to pay and fell behind with my account. I then set up payment plan and paid what was needed to be paid and was told my account was being out on prepaid. When years later I tried to see about porting and upgrading my phone I wasn’t able to. Which I understood. I continued receiving invoices showing no amount due.

Now literally years later, I get a phone call to my new number (no idea) how they got it, saying that I owe them money. Apparently my account was reinstated in September without my knowledge or approval!! This is disgusting customer service.

I refuse to pay. No one made contact with me up and until today.

We have been trying to cancel a contract with Vodacom for over two months, and the experience has been nothing short of disgraceful.
We were repeatedly advised to phone ********** for cancellations. Dutifully, we followed this instruction more than 20 times, sitting through endless prompts and assurances that “someone will contact you.” Not once did anyone contact us.
Today, out of pure frustration, we finally tried a different approach—selecting menu options unrelated to cancellations—just to speak to a human being. Only then did we learn the shocking truth: the cancellation system doesn’t even work. So Vodacom knowingly directs customers into a dead end, while happily continuing to deduct debit orders month after month.
At last, after endless wasted time and effort, the contract was cancelled—but now Vodacom insists that we must still give 30 days’ notice, even though the entire delay was caused by their broken system. In other words, we are forced to pay for yet another month through no fault of our own.
This isn’t just poor service—it’s corporate negligence. A company of Vodacom’s size has no excuse for such dishonesty and inefficiency. Customers should not have to play phone-menu roulette, trick the system just to speak to someone, and then be penalised financially for Vodacom’s own incompetence.
If you value your time, your money, or your sanity, avoid Vodacom at all costs.

I WOULD GIVE ZERO IF I COULD

I HATE THIS SERVICE PROVIDER.

RUDEST STAFF...INCOMPETENT STAFF...JUST USELESS.

I WANT YOUR HEAD OFFICE TO CALL ME...I'M NOT LEAVING THIS...

Three rivers at riversquare is the worst....the call centers even ruder...Don't get me started...

Riversquare vodacom phoned me 2 min after I walked out the place BECAUSE THEY COULDN'T GET MY CONTRACT....USELESS.... I called alot to sort my debit order not going off....every month a different amount....getting admin fees charges because MY DEBIT ORDER DOESN'T GO OFF BUT THE IDIOTS HANDLING IT DOESN'T KNOW HOW TO DO THEIR JOBS!!!! No one can tell me why my amounts are more per month ......every time a different story ....every time a different amount I'm paying.....MY CREDIT SCORE IS AFFECTED BY PEOPLE WHO DON'T BELONG IN THE POSITIONS THEY ARE IN...COMPITENT PEOPLE WOULD BE ABLE TO ASSIST.

The call centre's number I eventually got by Vanderbijlpark Vodacom is so useless....Vanderbijlpark said I'll be able to change my debit order status to manually paying per month....yet....the call agent said she can't change anything....she said I'll have to wait a few months before it automatically changes.....BUT VANDERBIJLPARK SAID I NEED TO CHANGE IT....it won't automatically change duhhh any freaking debit order that I know works that way. I told Lesego that I've been paying every single month now for like 4 months that the debit order hasn't gone off correctly....EVERSINCE I GOT THE STUPID LAPTOP CONTRACT.... she said I must just wait it will cancel....and I asked HOW LONG BCZ MY CREDIT SCORE IS INFLUENCED EVERY MONTH THIS STUPID DEBIT ORDER IS NOT GOING OFF....AND EVERY TIME IT'S ADDED FEES BY VODACOM!!!!! WHY SHOULD I PAY FOR PEOPLE WHO DON'T KNOW WHAT THEY ARE DOING!!!

I had enough airtime...the phone died I thought it was my airtime but no........she put the phone down in my ear.....

THANKS VODACOM I'M NOT DONE WITH YOU YOU'RE JUST MAKING IT WORSE.

I would not recommend anyone to these scammers called Vodacom fibre,they are busy debiting my account with nothing working and when I cancel their debit order my account was handed over,my credit score affected because of these criminals

Totally inconsiderate and incompetent staff to management, 5 days without internet access and NO UPDATES and resolution time totally useless together with @Axxess.

Upgraded through one of their sales consultants who claimed I'll also be getting data with my contract. No data.

And their new AI idiot Toby just makes it more frustrating to deal with Vodacom. Been a very loyal customer for close on 30 years now, won't be renewing.

Dear Vodacom,

I am writing to lodge a formal complaint regarding the extremely unprofessional handling of my recent contract upgrade.

On or around 17 September 2025, I completed a telephonic upgrade with Vodacom. Everything was confirmed. Yet when I followed up on the whereabouts of my order on 25 September 2025, I was told it had been cancelled. At no point was I informed of this. Vodacom has my email address, my physical address, and every contact number linked to my account, but I received no communication whatsoever.

I am told that Vodacom attempted to call me once more to “confirm” the upgrade, and when the line dropped, my order was cancelled. I called back three times immediately afterward and never got through to a consultant. Meanwhile, Vodacom cancelled my order without my consent or confirmation. That is unacceptable.

This is now the third time in two years that I have had major problems with Vodacom. Not only do we barely have Vodacom signal at my house (which is clearly recorded in every conversation I’ve had with your consultants), but cancelling an order without written or SMS confirmation is shockingly unprofessional.

What makes this worse is that I have four contracts with Vodacom. My debit orders are taken promptly every month without issue, yet when it comes to service delivery, I am consistently left disappointed. I run my own business, and I know what decent service looks like — even for a fraction of what Vodacom receives from me monthly. I expect the same in return.

The only saving grace in this ordeal was Reginald in the Upgrades Department, who finally handled the matter in a professional and helpful way. Unfortunately, this came only after unnecessary stress, wasted time, and the knowledge that the nearest branch to me is 40 km away, making it impractical to resolve issues in person.

I request:
1. A clear explanation of why my order was cancelled without proper communication.
2. Assurance that such unprofessional practices will not be repeated.
3. Confirmation of how Vodacom will ensure my upgrade is properly processed without further inconvenience.

I trust that Vodacom will treat this matter with the seriousness it deserves. I am happy to revert to review platforms and social media if not.

Sincerely,

This is my first contract phone i have with vodacom and my experience and journey is not to me satisfaction and I'm extremely unhappy

My phone was broken and i took it to a vodacom store in vangate mall they transfer it to the insurance for one month this was in April 2025 i collected the phone in May and the phone was not even fix the agent i spoke to couldn't even tell me why it was not fix because there was no reason, they then told me that i had to take it to a technician in kenilworth center at cell you century to see if they can fix it on when i got there they said they no longer fix phones for years and i had to go to clarmount that store this was the following week at the end. in may i took the phone i then had to wait one week for them to call and say they can not fix it, then i had to go back to the store the next week which was in June and they said they can not fix the phone i would get a new phone however i said okay that's fine what would happen, they explain they would take my phone and give me a second hand iphone 11 but if i want a iphone 13 i should call the insurance and they will trade my phone for the iPhone 13 and i have to pay a exit fee which i agreed to do however i call the insurance they said no they cant do that at this point im frustrated because everytime i think I'm getting this resolve then they mislead me ,i took a break from all this for 2 weeks because they said they will reach out to me them self but they never did.

I called them back and they explained i should go to a vodacom store in kenilworth which i went and they gave me a quote stated that they can give the iPhone 13 and showed on the system that i should just pay a exit fee and i agreed at that point. The guy who helped me said i should give the old phone to him if they can help i explained that the old phone is with the technician at cell you century and i needed to fetch it and had to go all the way to clarmount store at cell you century collect the phone and the woman told me that i need to wait for the technician to come as he is out i insist that they give the phone because i have been waiting to get this sorted however i wiated 4 hours to get it and eventually got it

This was then in july i went because this took most of my Time as i could only go in off days,,, all i did on my off days was going back and forward with this people its horrible and so stressful because i need have my phone as all my details and important information was on there , as weeks pass i took my phone back to store all of a sudden there was a bettermit fee as well with an exit fee which is ridiculous because after 2 job cards i had multiple stores i went to all the misleading information i received and the back and forth with you people there is another fee

in august i went back to the store in vanegate mall where it started and spoke to a manager he help me and did the quote and saw there was no bettermitt fee but was just a exit fee he said if show a fee i wont pay it because it clearly show no bettermitt fee i gave it another chance had hope , however the manager said that he would order the iPhone 13 as there was no iphones in store i waited and went back and he prepared everything after it was done there was a bettermitt and he couldn't help me said there's nothing he could do

After all the problem i just left everything i am very upset i still didn't get anything sorted its 5 months no results and i am still paying for a phone i can not use

The service is bad even management is bad there's no follow up all the complaints i will taking this further to the ombudsman no one can resolve this because all my time and money had to waste on transport to end result

I wish to express my utter disappointment with the service I have received from Vodacom recently. My upgrade became due a few months back so I went into Vodacom4U in Hillcrest Corner in Hillcrest KZN and they couldn't do it because they were offline. After deciding to upgrade my phone & my wifi since I was going to start working from home, I visited them again & once again Ayanda did the whole process, only to discover they were offline once again. I returned on Thursday, went through the process again, taking my photo, scanning my ID & once again it didn't go through. After 3 attempts I walked out of the shop, still no closer to sorting out my upgrade. I then tried phoning, holding on for 7 minutes or more & nobody answered. I sent a "please call me" to no avail. Nobody bothered calling me back. How bad does your service have to be that a faithful customer of over 15 years has to deal with this shocking treatment? That was the last straw! I then tried to cancel my contract for the first time & after giving my ID number the lady started asking me 50 questions about my account details! What the hell has that got to do with me canceling my contract? Then I had to call again, only to go through the entire process & get questioned as to why I would cancel after all these years before this rude lady then hung up on me! I called back (for the third time) & finally got someone who spoke sense! He confirmed that the previous lady had put through my cancelation before hanging up on me! However, it would only take effect at the end of October, despite the fact that my contract ends on 29 September! Well done Vodacom, you just stole another R844 from me! Vodacom has got to be the worst company I have ever deal with. Your service is shocking, outdated & doesn't even work in your own stores! I managed to find another service provider online, did the application from the comfort of my own office and they deliver everything to my front door. Vodacom really needs to catch a wakeup! Your service is terrible & you just lost a long term customer.