Vodacom Opiniones 

We bought an eSIM data and talk package. It never worked the whole time, the data would not load. They kept saying it was a known internal problem so why sell it to me?! We are trying to get a refund but they won’t even communicate. Shocking service.

Bad bad bad!! My fibre is 7 days off. I phone and after many minutes to hold on nearly 1 hour, they said my line is cut off! But we owe not a cent. Everything is deducted via debit order at bank. Now the problem is with the tecnisions they said! How long will they take to fix my line! I think now to look for another provider, we cant go on like this!!

Fiber to Home Vodacom

I had a fiber problem and I received exceptional service from Vodacom the lengths they went to to assist was amazing and they sorted out my issue quickly - I wish I had these agents names so that I personally could name them - WELL DONE VODACOM

If there was a way to give Vodacom no stars I would .. your customer service is pathetic.

I lost access to a number that went dormant. Its linked to my ID number on the vodapay app now no one can help me delete the old account linked to the number. I called I emailed I chatted to the bot and help agent Puseletso Gladys Lijo she just stopped replying when i said I called and emailed already i am being refered to different departments that cant help i want my profile deleted i dont have the number i used before anymore

They too big, they still over the top expensive, their App is one of the worst, on my work place, our vodacom Tower also dies when our electricity fails. back up batteries, stolen? replace it. we pay our money every month. no questions asked. Return our back up service. return your pride in your product and service delivery to your customers, not your moerse Board and sponsorships programs.

I have recently had a horrible experience with their customer service which is dismal to say the least. I have been experiencing issues with my router and for 4 days have been struggling to get assistance. Each day I get told that I have to wait another 24 hours after which I have not received any correspondence or update. I am being left with no fiber which Im still paying for. And there is no help, no escalation point, no further contact. I have been met with countless excuses as to why I have not been helped. I am currently trying to switch providers because they are the worst. Highly frustrated, disappointed and will never use them again

Why is the Free SMS service not working?

I've given a star as it's impossible to give negative ratings. There exists no company as frustrating as Vodacom. Trying to cancel my Vodafone insurance but the only numbers available xan ONLY be contacted from a Vodacom number. Have had Vodacom employees hang up on me 3 times today. Avoid this USELESS company like the plague.

Utterly appalled by Client Service and lack of care!!!
I've been a loyal client to Vodacom for many years.

In May 2025 I took up an home internet device to my existing contract.

I approached Vodacom Table Bay Mall (Cape Town) regarding WiFi options as my area wasn't yet fibre ready. My first question to the consultant was, "will this device work in my area as my wife WFH and it's crucial to have a stable connection and proper speed". He started typing away and I assumed was checking the connection status or something in the said area. He swiftly respond saying, "yes, I don't foresee any issues".

I could only get this specific device (plug and play) on a three year contract and not month to month which I hoped for in case there's any issues and I can cancel but I signed as I was desperate to make things easier for my wife.

I left happy and was eager to get it set up. About a week, maybe two weeks passed when the (speeds were ok'ish) connection issues started. I've made several calls to customer care regarding the issue and I assumed tickets was being logged. I was told that they are rebooting the device remotely and changing some settings on their end and I need to unplug the device for about 10 minutes.

Multiple occasions I've called but the issues persisted.

In the interim we spend lots of money on data bundles using the hotspot feature for work and entertainment. My wife has took a WiFi deal with another provider as a last resort.

On the 8th of April 2026 I approached the Table Bay Mall branch for assistance in the matter. The consultant logged a ticket but there was no response ever since.

Forward 23 June 2026 I call Vodacom cancellation department to see if there's any chance to get this cancelled or swapped and get fibre installed as my area is now fibre ready. I was told I'm going to pay a cancellation fee of roughly R15000 which I obviously said no and I don't have that kind of money lying around. How can you expect me to pay that kind of money for something that's not my fault and I've logged several complaints I asked the lady? This was clearly an issue with Vodacom infrastructure.

I was told to approach the Table Mall store for assistance in the matter. That same day 23 June 2026 I went to the store and was told they can't help, however the consultant was kind enough to contact support from her personal cellphone to seek guidance. The lady I spoke was going to call back the 24th June 2026. No call was received to this day.

I called back on the 24th, was transferred to a different department and eventually spoke to the floor manager which was of great assistance explaining everything and she don't see why I need to pay a cancellation fee for what is clearly an issue on their end, from what they can see, the 5G towers in my specific area are down, I can even ask for credit for the months that have passed that I couldn't use the device. Getting money back is the least of my concerns.

The floor manager then guided me through to IT department and there I spoke with a lady named Happy. She explained the process and the necessary procedures that needs to be followed and I agreed to this. I was told it normally takes about a week to get this kind of Matter resolved but she will update me within 24 to 48hrs.

No call was received or I might have missed it but surely there are other forms of communication as they have all my personal information.

Today 1 July 2026 I called the cancellation department and I'm being told that I need to contact customer care. This was breaking point, I'm being transferred from one department to the next and no one can assist. I started raising my voice yet remained civil as this was beyond pure frustration.

Customer care then logs yet another ticket as this is the only way they can assist apparently.

I called cancellations back immediately and demanded to speak with someone senior within the next 24hrs or I am forced to take matters further.

As a person that work in sales, I understand the importance of customer service. I go above and beyond to deliver world class service to my clients.

Vodacom clearly lack this type of service.

I expect this matter to be resolved by the end of this week. I will be kind enough to let it run until the end of the second week of July for "processes and procedures". After this I am forced to seek legal advice

I will not pay another two years for something I can't use!!!

My anytime airtime is disappearing cent by cent. An agent "stopped" it, but it is stil disappearing. Their service is pathetic.

Saturday 20 June [cont from 19 June]
After being called by a Vodacom agent yesterday, who hadn't done his homework before he called me and wanted me to hold while he checked my file! Which i didnt and asked him to call me back once he had, and which he did 3 hrs later - said agent apologized and confirmed that the matter had been resolved and that a debit of R660 would be reversed.
This morning the calls from VVM debt collection agency started AGAIN!!!
What disgusts and terrifies me further is that VODACOM has handed my bank account details to VVM WITHOUT MY PERMISSION, WITHOUT HAVING CALLED ME TO CONFIRM THE STATUS OF MY ACCOUNT BEFORE SELLING MY PERSONAL INFORMATION TO A DEBT COLLECTION AGENCY!
This is a violation of the POPI Act and ********.
Vodacom, in this economic climate, you simply cannot afford bad press. Call your debt collecting dogs off!!!

The fact that they do not automatically opt you in to be able to include caller ID but add it as an additional charge is absurd.

For a company that calls their social media platform contact page vodacare they definitely do not deliver.
If I could give no stars I would. I have attempted to contact a live individual for 2 full days.... trying at all hours and only receive " I will connect you with a colleague"
They do not provide any customer service of any kind.
So beyond frustrated with this company.

***Update so three days later .... Nothing
I wrote to them...
I continue to get no where. I am going to go with a different company. I can not believe how disappointed I am with the absolute lack of customer service. I also frequently have individuals coming from Canada and have always gotten them connected with a VODACOM sim. I will definitely not be doing this anymore... Your competition will be getting our business

I am writing to formally raise a complaint regarding my Vodacom 4G Home Internet service and the ongoing difficulties I have experienced in attempting to cancel my contract.

When I initially subscribed to the Vodacom 4G Home Internet package, the service performed very well. However, since the beginning of this year, I have experienced severe network performance issues, particularly with upload speeds frequently dropping below 1 Mbps, despite the service being advertised and expected to provide speeds of up to 50 Mbps download and 50 Mbps upload.

In an effort to resolve the issue, I incurred additional expenses by installing external antennas. Unfortunately, this did not improve the service. I have logged numerous service requests and contacted Vodacom support multiple times over several months, yet no effective resolution has been provided.

The poor network performance has significantly impacted my ability to work from home, ultimately leaving me with no option but to obtain internet services from an alternative provider. Since switching providers, I have experienced no connectivity or performance issues, confirming that the problem was specific to the Vodacom service.

Given Vodacom's inability to provide a reliable service or resolve the ongoing network issues, I requested cancellation of my contract without penalty. However, Vodacom is attempting to charge a cancellation fee, which I strongly dispute. I believe this fee is unjustified, as the service has not been delivered to an acceptable standard and Vodacom has failed to remedy the issues despite numerous opportunities to do so. In my view, this constitutes a breach of Vodacom's obligations under the contract.

Furthermore, the process of attempting to cancel this contract has been one of the most frustrating and disappointing customer service experiences I have encountered. Multiple service requests have been logged, yet there appears to be a severe lack of communication and coordination within Vodacom's support teams. Each time I contact Vodacom for an update, I receive conflicting information, and no representative appears to have a clear understanding of the status of my cancellation request.

Adding to my frustration, I received an SMS last week indicating that my ticket had been closed, despite receiving no explanation, feedback, phone call, or written communication regarding the outcome. Throughout this process, Vodacom has consistently failed to respond to emails or return phone calls, leaving me without any meaningful updates or assistance.

I am extremely disappointed by the level of service I have received and the manner in which this matter has been handled. I respectfully request that Vodacom review my case, waive the cancellation penalty, and process the cancellation without further delay.

I trust that this complaint will be taken seriously and that a fair resolution can be reached.

Shocking service and deceptive delivery.
I have been waiting 32 working days for the delivery of my device. Vodacom was incredibly quick to call and finalise the deal, but getting answers since then has been impossible—no consultant can give me a straight answer. After continuous follow-ups, a courier finally arrived today, only to hand me a SIM card and NO device. I was promised my device, yet I’m left with half an order and still no answers. Unacceptable.

Terrible service. I constantly suffer from no signal or weak signal. When I try to contact them I get stuck talking to their ai bot that keeps telling me he does not see a problem. They give absolutely no service to paying costumers. Once you get your contract they don't care about you

What a bunch of jokers Vodacom's compliance team are. First they refuse me a contract because I am a retired foreigner. Too stupid to realise that the SA Government has already checked me out financially. Trying to justify your jobs guys? Then, when that doesn't work they refuse because my visa expires 2 months before the end of the contract (something they knew in the first place). Don't waste your time with this bunch of incompetents.

I have been waiting for vodacom business to sort out a new router for me for nearly 2 weeks. All I am getting is the round around from them. Their customer service is TERRIBLE. They deserve ZERO stars

Absolutely disgusting service provider ! Literally thieves . I have an iPhone 14 on contract which has about 4 months left to pay and an iPhone 16e which is about another 2 years .. I asked to cancel the contract and pay them cash instead. The cancellation fee for both phones was coming up to R11 000 ??? More than what the phones are even worth at this point. And that’s not even including the balance of what’s actually owed for the phones which they refused to tell me since I’m still on contract. Absolutely disgusting!!! Can’t wait for my contract to be over to never use this service again