Vodacom Opiniones 

Vodapay is a scam. They have all these deals but they false advertise they always out of stock conveniently. Funny how they put these deals but no one gets them. Also watch your data dissappear. Another thing you get into these competitions that no one wins. Wheat scam!!!! Someone that works in ethics check up on Vodacom. False advertising is a crime. If you can afford to sue Vodacom do it you'll win lots of money.

I've opened a new contract for a phone. I've got an invoice for a phone I didn't agree on. I've been calling but the response is always "we'll get back to you" and nothing. No updates no call back. If money is going off the end of the month for that phone there is going to be big problems.

I have had a horrible experience trying to upgrade and cancel.

I had a contract phone for around 2 years now. Contract was suppose to end end of February. I wanted to do an upgrade. For almost a month long I struggled because they kept getting the delivery address and contact number wrong. I had to phone in 5 times just to get updates in what is delaying the process. Each time they ensure the number and address has been updated and correct, each time they are wrong. In the end I was so fed up, I asked them to cancel the upgrade and the contract. If I had known it would be this much of a hassle to do an upgrade, I would have cancelled the contract earlier as normal.

Low and behold, 2 months afterwards they put through a debit order for this same contract I cancelled. I phoned in to find out what is going on as this was suppose to cancelled. The first thing they told me was that the cancellation was never processed and that they needed to put the cancellation through again and investigate what happened. That means they need to put through another debit order for something I cancelled 2 months ago.

They phoned me back after the investigation about the cancellation, turns out they put it in for end of May and not end of April and they did not inform me. Even though I phoned in early April, it was not early enough for Vodacom. So they scheduled it end of May so that they can take 2 more debit order from me, that will be around a R1000 now,

I don't see how this is fair at all. They mess up an upgrade and have me stuck with a contract I no longer want. If it wasn't for the upgrade, I would have cancelled in time. But they kept messing up again and again and now I have to sit with the consequences.

That is not how you treat customers or handle this situation. You don't make several mistakes on your side and make the client pay for them. It is disgusting behaviour and I will advice anyone wanting to use Vodacom to stay away from them.

Unfortunately minus rating is not an option, zero customer service since 4 Feb and even 6 follow-ups later, communication is still being ignored. Even spoke to the call centre, zero action from there either.

I visited Vodacom Three Rivers on Tuesday, 19 May 2026, and had the most wonderful experience with Sales Consultant Annastasia and the Honor Representative, Shelley.
From the moment I arrived, both ladies were friendly, professional, and incredibly patient. I originally went into the store with my mind set on a specific cellphone, but once I got there, I changed my mind several times while trying to decide which device would suit me best. Despite keeping them busy for nearly two and a half hours, they remained cheerful, helpful, and attentive throughout.
They carefully explained all the options I was interested in, taking the time to go through the features and differences of each device. Thanks to their guidance, I eventually chose an Honor phone together with an iPad, and I could not be happier with my decision.
What impressed me most was their exceptional customer service. Nothing was too much trouble, and they genuinely wanted to ensure that I was completely satisfied with my purchase. They even encouraged me to return to the store if I ever needed assistance in the future.
Annastasia and Shelley are a credit to Vodacom and Honor. Their kindness, patience, professionalism, and willingness to go the extra mile made this one of the best customer service experiences I have ever had. I would highly recommend them to anyone looking for honest advice and outstanding service.
Thank you both for making the experience such a pleasure.

Poor customer service 😢 😞 😕 😪

I am extremely disappointed with the service received from Vodacom regarding my account status.

For weeks, I have been calling different departments to request that my account status be corrected from “archived” to “settled,” as the account prescribed a long time ago. Every time I call, I am promised that the issue will be fixed within “2 hours,” but nothing ever happens.

Instead of resolving the matter, I keep getting transferred from one department to another with no accountability and no proper feedback. This delay is now affecting my ability to apply for another contract.

I am asking Vodacom to urgently resolve this matter and provide proper written feedback instead of sending customers on a wild goose chase.

Another extremely frustrating issue with Vodacom is the constant SMS spam regarding data bundles. Today alone, I received over 40 SMSs saying I need to top up data or that my data is depleted — despite the fact that I already bought data this morning.

I have already turned off notifications and disabled messaging where possible on the app, yet the messages keep coming every few minutes. Between the Night Owl issues and these nonstop SMSs, it honestly feels like Vodacom’s systems simply do not work properly anymore.

I'm not surprised at their 1.3 overall rating. I've been without internet for a month now. And no one has even been to my premises to try and resolve the issue, 4 weeks later and still no internet. Absurd. They replied on my review on Hellopeter to say that they'll contact me but that's all they've been doing. Logging 100's of new tickets calling and sending email but not actually fixing the problem. Their latest running excuse is blaming Vumatel. Anyways, it's hard to believe they even got this far. Truly astonishing...

Company it's over the world and help people and companies over network connection and sending message and voice not and data

The customer care is non existing. The agents don't don't know what is happening, they don't know their internal processes, they drop the phone when all you're doing is calling for support. They provide you with the incorrect contact information. There are no managers or senior around when asking for further support. The online platform is unhelpful.
I work in a contact centre and never in my life have I experienced what I experienced yesterday.im certain this review won't do anything to help my case either. I would never take services again if this how the support is.

I bought phone yesterday so I want to return it because found out that they also bought me IPhone and I didn’t use it at all that Phone but they don’t want to me to return it….
I’m so hurt I want my money back.

Vodacom you should really have a company review on staff and debits. I 1000% ensure there is ALWAYS money in the bank for my debit orders but yet there's ALWAYS an issue with your services. We call in your staff is rude and arrogant. Rather then give the jobs to people who wants to work. Funny part it its 10/10 times I call your company and that includes the times I am considering upgrading my accounts but your services are terrible. Fix it.

I am shocked at the dishonesty of Vodacom. I had a dongle contract on my name from many years ago. I don't receive statements or have any info regarding this contract only to find out in 2025 that it was still on my name with a large outstanding amount to settle before I can cancel the contract.

We went in and it took a while to track it down - the email address was wrong and that's probably why I never received any statements. I paid the outstanding amount and was assured the contract was cancelled.

This was last year sometime.

Now end of March a debit order went off from my account again... And today, end of April, another one equivalent of four of five months' contract fees.

Come to find out they did not actually cancel my contract, they started a brand new one!!!! No statements, no warning, no attempted debit orders earlier in the year or end of last year..... Just out of the blue suddenly taking my money again. DON'T TRUST VODACOM WITH A DEBIT ORDER. I still don't know how to resolve this and it has cost me thousands by now.

Well, clearly Vodacom takes no notice of customer complaints by not responding. I want to add to the chorus of complaints against Vodacom Fibre. Just stay away. They failed to transfer my fibre, even though I had followed procedure for it. Then they had the audacity to keep taking my money for another 2 months. They are dishonest and don't have the slightest notion of customer care.

For 2 days no WI Fi they don't come back with up dates as promised ,don't give answers technicians don't reply useless if you ask me they not even on site when you ask !!!!!

Vodacom fibre is exceptionally frustrating. The service is bad. The debit orders bounce every month. I am extremely upset. I am paying up the arrears caused and changing providers. I WOULD NOT RECOOMED!

Stay away from Vodacom if you want a safe new number. They recycle numbers and you end up getting harassed by debt collectors and other companies for people who previously owned the number. Calls at all hours of the day and night, and just 2 weeks into the contract they refuse to help and force you to go to head office. Worst experience. Especially Vodacom at festival mall

Phoned vodacom wanted a early upgrade it's only dew next month rigth talked to the lady's asked for that favor they told me its fine did the upgrade already told my mother something beautiful is on its way for her only to find out a wrong line that was a cheap line is more expensive now and the line i wanted to upgrade was never done many years a client and you guys lied to me like I told you on hellopieter you will only hear bad things from me for this 2 years I need to pay and I can guarantee you nothing will happen to that lady who did that upgrade

I ordered a phone with Vodacom 6 days ago. I was advised that the phone would be delivered within 3 to 5 days. It's been 6 days, and the phone hasn't even been dispatched yet. Vodacom customer care staff are completely useless. Now I have to wait another 7 days. I'm cancelling my contract with that backwards company. They didn't even have the decency to tell me the bloody phone is out of stock!