Still waiting… Customer service seems non existent. They have still not responded after 4 weeks except for instagram message that email bounced back. Still never sent right set up instructions... Ver más
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Consulta las opiniones de los clientes
I expected the sitting hyperbaric chamber to feel flimsy but it is sturdy and well made. Getting in and out is easy. The compressor runs quietly and the pressure builds quickly and evenly.
After intense sessions I use the cold plunge and feel ready to train again the next day. The chiller holds temperature perfectly and setup was straightforward.
Using the hyperbaric chamber at home felt like a big step but the setup was simple. After regular sessions I notice sharper focus and less fatigue throughout my workday.
La empresa ha respondido
3,7
Medio
97 opiniones
Ha contestado el 93% de las opiniones negativas
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Excellent Customer service
Customer service responded quickly and sent me a part that had broken over the winter. Thank you so much, I really appreciate your efficiency and ease to communicate with.
25 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for your kind feedback.
We’re glad our team was able to respond quickly and send the replacement part without delay. Providing efficient and easy communication is something we work hard to maintain.
We appreciate your trust in Warrior Willpower.
— Team Support
Amazing customer service
Amazing customer service. Would highly recommend. Nice to know someone cares when issues arise.
21 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for your kind words.
We’re glad to hear our customer service team was able to support you when needed. Being there for customers when issues arise is very important to us.
We truly appreciate your recommendation and your trust in Warrior Willpower.
— Team Support
The Best Cold Plunge On The Market
I’ve used my cold plunge with chiller and it has been amazing so far.
16 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for your feedback.
We’re glad to hear you’ve been enjoying your cold plunge and chiller setup and that it’s been performing well for you so far. We appreciate your support and your trust in Warrior Willpower.
— Team Support
Got 1/3HP chiller last year that worked…
Got 1/3HP chiller last year that worked great, now got the 1/2HP for a warmer weather location. Good product. Very quiet, does the intended job.
16 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for sharing your experience.
We’re glad to hear both chillers have been performing well for you and that the 1/2 HP unit has been a good fit for your warmer climate. It’s great to know the system has been operating quietly and as expected.
We appreciate your continued trust in Warrior Willpower.
— Team Support
Great Experience
Great experience purchasing and working with this company while using their products.
15 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for your feedback.
We’re glad to hear you’ve had a positive experience both purchasing and using our products. We truly appreciate your support and your trust in Warrior Willpower.
— Team Support
Excellent Product and Outstanding Customer Service
I recently purchased the Warrior Willpower water chiller for my cold plunging routine, and I am thrilled with both the product and the customer service. The chiller works perfectly, keeping the water at a consistently cold temperature that is ideal for my recovery and wellness needs. However, I encountered a hiccup when the water pump stopped working. I was initially worried about how this would be handled, but Warrior Willpower's customer service team was exceptional. They sent me a replacement pump quickly and without any cost or hesitation. The process was straightforward and hassle-free, which really stood out to me. It's refreshing to see a company that not only delivers a high-quality product but also backs it up with reliable support. Highly recommend for anyone looking into cold plunging!
12 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for taking the time to share such a detailed review.
We’re glad to hear the chiller has been performing well for your setup and that our team was able to quickly resolve the pump issue and make the replacement process smooth. Providing dependable support when something unexpected happens is very important to us.
We truly appreciate your recommendation and your trust in Warrior Willpower. If you ever need assistance in the future, our support team is always available via email or SMS.
— Team Support
Excellent Customer Service
I had a leak in my ice bath after 10 months so I inquired about the 12 month warranty for a replacement. No questions asked, they confirmed that they would ship out a new ice bath within a couple of hours. Excellent customer service!
10 de abril de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for sharing your experience.
We’re glad our team was able to assist you quickly and make the warranty process smooth. Standing behind our products and responding promptly when support is needed is something we take seriously.
We appreciate your trust in our brand, and if you ever need assistance in the future, our support team is always available via email or SMS.
— Team Support
Great customer service
29 de marzo de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for your feedback — we really appreciate it.
Willpower customer service
My Brother in Law both bought one of the 1hp pro chillers and the xl bath at the same time after a long time of researching to make a good decision. We were really happy with the purchase. Installation was very easy and the chiller works great. I love the WiFi ability and scheduling. After a short time my bath started to slowly leak air I couldn’t find the leak anywhere and the support team was very responsive and sent me a bath to replace it free of charge. My brother in law has had zero problems with his. Very good product and impressed so far.
25 de marzo de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for taking the time to share such a detailed experience.
We’re glad to hear that both systems have been performing well and that the installation, WiFi features, and scheduling met your expectations. While issues like a slow air leak are rare, we’re pleased our support team was able to respond quickly and resolve it by sending a replacement so you could continue using your setup without disruption.
It’s great to know you’ve been impressed with the product so far, and we truly appreciate the trust both you and your brother-in-law placed in our brand. If you ever need assistance in the future, our team is always available via email or SMS.
— Team Support
J’ai vraiment apprécié le service de…
J’ai vraiment apprécié le service de livraison et celui du service à la clientèle! J’avais des questions techniques et ils m’ont répondu par SMS rapidement! Merci
27 de marzo de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Merci beaucoup pour votre retour.
Nous sommes ravis d’apprendre que le service de livraison ainsi que notre service client ont été à la hauteur de vos attentes. Répondre rapidement aux questions techniques, notamment par SMS, fait partie de notre engagement pour accompagner nos clients tout au long de leur expérience.
Merci encore pour votre confiance, et n’hésitez pas à nous contacter si vous avez besoin d’aide à l’avenir.
— Équipe Support
My chiller suddenly stopped working
My chiller suddenly stopped working. The customer support went above and beyond to help trouble shoot and diagnose the problem. Customer service sent me the repair parts and continued to provide top notch support until the chiller was fully functional! I would buy from this company again and recommend it to friends and family!!!
26 de marzo de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for sharing your experience and for the kind words.
While we never want a customer to experience an unexpected issue, we’re very glad our support team was able to troubleshoot the problem with you and get everything fully resolved. Providing practical solutions and staying with our customers until their system is running properly is something we take pride in.
We truly appreciate your recommendation and your trust in our brand. If you ever need assistance in the future, our support team is always available via email or SMS.
— Team Support
Solid product
Tub, chiller, and accessories were separate shipments that arrived at different times. The mat arrived with a hole but Customer service was quick to address the issue and ship a new one. The circulation pump and in-line filter are not integral with the chiller. I just recently purchased flexible pipe insulation to wrap the water lines to prevent sweating and preserve the cool temperatures. My setup is indoors so the chiller doesn’t run but maybe 3 hours per day. I’m 6’-3” and the tub is a great size, sturdy, and easy to inflate. Been using for 1 week and I’m happy with my purchase.
25 de marzo de 2024
Opinión espontánea
Respuesta de Warriorwillpower
Thank you for taking the time to share such a detailed review. We really appreciate you highlighting both the positives and the areas that required adjustment.
We’re glad our support team was able to quickly resolve the issue with the mat — responsiveness is something we take seriously. Your notes on insulation and indoor setup are also very helpful and reflect exactly how many customers optimize efficiency and reduce run time.
It’s great to hear that the tub size, stability, and overall experience are meeting your expectations, especially given your height. We’re happy to know you’re enjoying your setup so far, and we truly appreciate your trust in our product.
If you ever need assistance in the future, our team is always available via email or SMS.
— Team Support
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