Owned a WAU for almost a year. Great product, very fun to ride and the support team is 10/10

Updated from my previous review can safely say the wau team came through and fixed the issues with the bike and so far the spokes have held up pretty well Jane has been great has been great in resolving the issue and went above and beyond to cater for the issues Interms of the bike I mean it’s a great bike but definitely could be improved in various aspects so the next model they release will be worth purchasing but overall great customer service and after sale support again thank you Jane and the wau team for all the help best of lucks!

Jess was super friendly, very prompt and helpful. I was noted about the order delivery being a little delayed, but was absolutely chuffed to bits to have finally received my new e-bike and ready to hit the road ahead!

I bought a Wau bike for my son's Xmas in 2021. He loves it. He was very disappointed when it developed a fault and an error code popped up on the display. I got in touch with the company who advised me very clearly how to fix it. My son did it himself and we now have a very happy boy again. Thanks for the great service.

Great bike in all respect can do between 60 70 miles on a single charge not bad considering l live on the hilliest area of Hampshire with not great road surface, bike is sturdy & has been great so far, the only bad downside is the poor components used ie charger/ lcd display have had a few replacements which in all fairness Jess at Wau has sorted out for me .
I can’t blame Wau for the components they are sourced from a third party but l am assured they are upping their upping there game with new suppliers

It’s fair to say I didn’t have the best experience with the WAU bike.

I want to start off by saying that I feel this product has potential but is let down by a few things:

1. Cheap components for the price you pay - having worked on and around bicycles for a number of years I recognised some of the components to be of a low standard, such as the Shimano atlas derailleur, which sells for around £35 online. Hardly fitting for a £2500 bike, but this could be easily upgraded once it had worn so not a huge issue.

2. The shipping - now this is where I experienced all sorts of issues, first of all charging for shipping on a £2500 product is a bit cheeky. But then to use a non-specialist, often single-crewed delivery company in fedex, well, that’s just asking for issues. I cannot understand why a specialist 2 man delivery company wouldn’t be used? It doesn’t make any sense, my bike arrived severely damaged and I know I’m not the only one to experience this issue, WAU themselves admitted to me on the phone that they have had a high volume of issues with the courier, so my question is, why still use them?

3. In my particular experience, I never got to ride the bike, when it arrived the upgraded display was smashed. No big issue another one was sent out. However, the front brake rotor, front wheel and even the forks were bent, the front wheel wouldn’t even fit between the forks, I was told this was due to the rotor, despite me saying numerous times this was not the case, WAU insisted that it was “impossible for the forks to be bent”, and insisted on sending out a new rotor and insisted on having it fit and that this would solve the issue. Well, £15 out of my own pocket later it was confirmed by my local bike shop that the forks were indeed bent, and as a result fearing for the structural integrity of the frame, I sent it back to WAU.

Did I get another bike? No. After the issues with the shipping company, I decided to get a refund as at this point I had missed out on a few weeks of work, and couldn’t afford for this issue to happen again, had they offered to use a different specialist courier, I’d have given them another go.

However there are some good things:
1. Customer service - Jess and Crystal where absolutely brilliant, from the initial order to the refund they were polite and quick to respond to any queries and issues I had.

2. The bike - a few cheap components aside the bike itself was a really nice looking and feeling piece of kit.

3. Ease of return - they sent me a new box to send the bike back in and arranged collection.

So, the WAU bike has some serious potential, and the customer service to back it up in the long run, but in my experience, it’s held back by using inappropriate shipping methods for the bulk and weight of the bike. Should WAU make the switch to a specialist company I could see this having a positive impact on the overall experience of customers and avoid issues like mine, I would like too wish WAU the very best for the future, and who knows in the future I may well give WAU another go!

I think it best if I do this review in sections
1/ The rider.....over 60 and just over 15 stone
2/ Delivery..... I received my bike back in December, unfortunately it arrived
with no pedals and the screen was damaged in transit. I rang wau and
spoke to Jess, got pedals and new screen by special delivery within 24
hours
3/ after sales service.....I have had occasion to email Jess at wau on 7
occasions with various questions, each time I have had a reply the same
working day and sometimes within an hour so thank you Jess
10 out of 10
4/ so now to the bike.....I have so far done over 600 miles mainly on
country lanes but also disused railway line and gravel tracks through the
New Forest, usually around 20 to 30 miles. longest trip last week 40
miles all on power level 2 of 5 and I had 70% battery remaining although I
would anticipate that when you get down to 30% it will drop pretty rapidly
to 0. So far no problems, the bike easily copes although I would not take
it off track. The battery is fantastic and I think will easily do 100 miles. it
does exactly what it says on the tin only better, not much more to say on
that one.
5/ Extras.....I bought the extra saddle, the accelerator button and upgraded
screen all of which I think are essential. The bike is quite heavy so the
accelerator is particularly useful when pulling away at a junction on a hill
and the upgraded screen is a must. The lights are excellent, the
indicators I thought were just a gimmick but
at night very useful especially on unlit roads however once you put the
rack on they do become less visible and with paniers you still have to
use a separate rear light. I think the alarm is useful in the high street but
is not powerful enough to be a serious deterrent at night I will come back
to that shortly
6/ security..... I did keep the bike in my shed but not any more as
unfortunately my shed was broken into last week. They tried hard with a
screwdriver to get into the battery compartment and have damaged the
double lock door albeit not seriously they had forced one of the locks and
pulled the door open enough to see that I don't leave the battery in over
night which suggests to me their main target was the battery and of
course without the battery the alarm won't work. Make your choice on
that one
7/ Things I don't like.....so far I really can't think of anything.

when I was looking for a bike this seemed to be about the best within my price range particularly as I wanted a long range battery. Together with my brother in law who bought his wau bike an hour before I did next month together we are cycling the Devon coast to coast 100 miles we will be planning long distance rides over the summer and if all goes well next year Lands End to John O Groats .
Do I think this bike is up to the job so far yes
Would I buy this bike again to which the answer so far has to be yes
Do I think its up to the lands end trip probably more so than I am !!!!
Would I recommend this bike yes.

Bought my bike in December 21, delivered early January. Really easy to put together and there's even a YouTube video that helps. I really love the bike. I have been using it to get back and forth to work for the last three weeks. The indicators and throttle are awesome.

I have recently encountered a problem though with two back wheel spokes coming loose. I have contacted the company to find out what can I do to get this fixed. I have ridden just under 300 miles so I'm unsure where I stand. Apart from that, I haven't encountered any other problems and it really is a dream to ride.

Absolutely brilliant company. I purchased my bike on cycle to work scheme and contacted them on Thursday and the bike was delivered on Friday. From the very first email I sent Jess from wau has been a delight in helping me and going beyond and above sorting me out. The bike quality is amazing and have had many people enquire and ask about it, it's a real head turner. A very happy customer! All the best Lee.

I bought my wau x plus back in July,I had to wait a little due to the high demand but it was no inconvenience as it was an upgrade from my normal bike.
It arrived well packaged and was easy to assemble,the only bit of help I did need over time was how to set up the tracker correctly but this was done with an easy email to wau.
Fast forward to now....just approaching 1000miles the bike has been a dream to ride and use I have not had any problems mechanical or electrical it still rides like the first time I used it.

For a prospected buyers tip...buy the supercharger if you intend to use the bike alot and also get a comfy saddle both these are available extra from wau.

As for ideas for future models..
Regenerate charging from braking.
A white tab on the indicator switch which shows when they are on or maybe a signal on the display..I sometimes don't notice they are still indication for a long time after triggering.
Some sort of buffer on the rear stand to keep it quiet on riding.

Overall an excellent bike..you will not find the features,looks and quality for the price elsewhere.

I got my second Wau Bike and i love it! The bike is amazing, long range battery, fancy looking, powerfull brakes, great light. PERFECT to ride in the city of San Francisco! The team was very helpful during the shipping process and they explain me very well how to proceed. You will need to add some $$ to ship in the US and custom clear the bike it but its worthy! So definitely i would recommend the WAU bike and the WAU TEAM. Thanks!!!!

***UPDATE***
I'll leave the below for reference - but as of the time the comment from Wau Bike was written below, I can honestly say that Wau Bike seems to have turned a major corner with regard to Customer Service and have not only reached out to me, but have set things right - actually refunding me for the supercharger incident - WOW - (or WAU, rather) - Thanks Wau.. I have some faith again!
****

I've had the Wau-X for over a year now, and the bike itself is ok - if you look after it, it should serve you well - with a couple of notable exceptions:

- the wau-x seems to have been shipped with poor quality, non-standard, spokes, poorly configured for such a heavy bike. When mine started snapping and coming loose, they couldn't be replaced and tightened by normal folks - finally when I nearly died coming down a steep hill (my rear wheel started wobbling, nearly buckled as all the spokes had come loose) - I contacted customer service, eventually they said that I ride the bike too much, more than normal, and they only paid for 1/2 of a warranty wheel rebuild with better spokes.
- Generally, the wau-x has had some known issues with the rear wheel, and with the plastic battery box. The new version finally has a built in light, and i'm told the battery box is better... time will tell
- over the past year, me and another wau bike (former) owner I know have had nothing but snippy, snarky, shirty, even sometimes passive-aggressive and apparently disingenuous, customer service.
~My friend ended up selling his waubike because he couldn't deal with the grief any more after HIS rear wheel needed rebuilding and he had to fight with them over a set of not-as-advertised mud guards.

I used to recommend the waubike on my youtube channel, because it was cool-looking, fast, and tough, fun, with good features. But, I can no longer recommend it as customer service is so completely hit-and-miss and will frustrate you to tears if you get them on the wrong day - the excuses may drive you crazy, and in the end, like me and my friend, you'll wish you went with a more established brand.

Of course, your results may vary, and I wish you luck - but when this bike finally gives up, I'll not be going with Wau again.

I'll put up with all kinds of issues with product, if the customer service makes up for it... but the best bike in the world wouldn't bribe me into putting up with mean-spirited customer service.

The staff is friendly and competent. I was very well advised and I am also more than satisfied with the price.

The bike I love but the cheap parts being used with it I don't...

I had so many problems getting this bike delivered to me with shipping delays for parts and wrongfully counting battery stock so having to wait again then for tnt to say that they delivered my bike and having to wait another 8 days for them to find it in the warehouse a few miles down the road from me.

Then having a inner tube pop on me within 5 mins of pumping it up, then having the cheap brake pads that make a crazy ass noise!.

Then having nuts and bolts go all rusty in under 100 miles of riding... And then having a front wheel nut disappear and have the front wheel wobble and now the break nuts locked so hard in place that I can't and screw them to reposition the disk brake... Oh and the seat is a must to upgrade I'd of been better off getting a brick to sit on....

But the electronic part of the bike is amazing just wish the bike parts wear better quality for the price you pay!

Can’t recommend enough. Decent looking bike sold at a very reasonable price. Delivery very quick - ordered on a Sunday, delivered on the Tuesday!
Did have a slight fault with the front light. Wau customer service very prompt with replies and sorted everything very quickly.
Only had the bike a week but so far, very happy with it.

A wonderful stylish bike and now my prized possession! Works perfectly and successfully gets me up the hill to my home. (I live at the top of a tall hill).
I ordered it on Saturday and was told that it should be delivered the following Thursday, but it turned up 2 days early, on Tuesday morning. Excellent service!
My only minor criticism is the lack of full documentation on its operation. During assembly I had trouble fitting the front wheel onto the frame because there was a protective plastic tab inside the slot in the brake mechanism for the brake disc. I thought that it was a part of the mechanism until I investigated and found that it removes from the slot. It would be helpful if the assembly instructions mentioned this! Also, the supplied manual is very brief wrt the bike's operation. My bike has the full colour display option and it would be helpful to have written particulars supplied on how to get into its settings and change them (e.g. change the metric from km to miles).
All in all though, I'm very happy with the bike and with the service provided by the WAU team.

I ordered a Wau X Plus bike, thinking honestly, that E-Bikes were a bit of a gimmick and I was going to use it for lazy commute here and there.

It arrived a few days later and I've not been off it since.

To give you an idea, I'm a bigger bloke and I've been on road and track with my bike in wind and rain, near every day since, zero issues. It's got me up and down hills without any problem and honestly feels a bit like cheating.

The acceleration isn't like a hammer and gets you off from a greenlight just right and with a bit of peddle power you'll be flying along in no time. Sure it's a little on the heavier side but this is really a bike meant for being taken out for miles rather than a quick ride into town. (they arn't kidding about the distance either.)

The backlight (which is also an indicator) is amazing and I think it's made a difference to how traffic behaves around me, I think alongside the profile of the bike it just demands a bit more space and get's treated more seriously.

Let's be honest tho, everything got negatives, so here they are.
- It's one size as standard, so if you are short or very tall, it's not for you (yet).
- The front light is a little weak, especially when compared to the backlight, It's works good enough, but I ride a lot at night and have carried on using my more high end front light.
- It would be nice if the display remembered what level of power you had it on, whether the indicator was on or not, what back light mode etc.
- The key/fob feel a little cheap, and the alarm on/off beep is VERY LOUD.

Obviously it's pretty clear I'm nit picking.

I bought my bike with a rack, but they're not ready yet. Customer service were upfront and clear about this on enquiry. Infact they've been pretty quick to reply, which for a small company it pretty good.

Honestly, I'm a massive convert to E-Bikes and WAU is the reason. The only real problem with the bike is that people wont stop asking you about it.

EDIT:

After nearly 5 months of owning the bike it’s had about 6 visits to bike shops. List of issues I’m experiencing with the bike:

-Spokes constantly breaking (Wau did repay partially for a wheel rebuild)
-All metal components minus the frame have rusted (Wau refused to do anything other than “pass this over to their supplier”)
-Light turning off randomly if riding during rain
-Battery compartment locks feeling stiff and stuck sometimes, my theory is it’s due to water but I can’t be certain

And finally what’s made me rethink my decision was the seatpost popping off as I was riding! Caused me to injure myself and fall off the bike. Luckily it wasn’t on a busy road at low speeds, if this happened on a main road at higher speeds I don’t know how well that would’ve ended…

I’d like to also add I only got to about 1,000 miles with it. Not huge numbers so it hasn’t seen any massive usage.

I contacted Wau to receive a refund, as I feel unsafe ridding the bike due to the components constantly having issues and the seatpost coming off, and they refuse to do so. I’m unhappy with the quality of the bike, they claim it’s a perfect urban commuting bike and that it doesn’t rust but my experience has shown otherwise.

After paying £2,500 this isn’t what I would’ve expected.

It was fun at first but after all the issues and having so much downtime due to having to get it repaired, I regret going with Wau instead of an already existing popular bike brand.

I’d like to say however that Jess from Wau is brilliant at her job and is great at offering support.

————————————————————

OLD REVIEW:

Really nice bike. Have so much fun riding it and now using it as my main vehicle for work and leisure. Had a bit of a problem with brakes but Wau reimbursed fully with great customer service.

Thank you to the Wau team for the great bike and service!

Over 16000 miles since 2018 and going strong! Toyota reliability, Tesla looks.
The only thing is the detachable front light back in 2018 was not the best. I can see that the new model now has a proper wired front beam and that is very lovely to see! :)

Powerful amber indicator lights are highly visible day and night for maximum safety from London city centre to Lake District.Great job.