I went to the London Bridge shop to check the quality and size of a winter coat I saw online. It was one of two I was considering, so the lovely sales associate offered to hold it while I went to the... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Both ladies in store were welcoming, engaged in conversation, polite and most helpful! I popped in for a denim skirt, which sadly was not available. However, I did buy a very lovely jumper, the lad... Ver más
La empresa ha respondido
A dress in the window caught my eye so popped in for a cheeky browse. Ended up coming out with the dress, as well as a belt to go with the dress, jeans, cashmere jumper and beautifully soft long-sleev... Ver más
La empresa ha respondido
WORST SHOPPING EXPERIENCE EVER. I returned their item within two days from receiving it using their pre paid label and envelope, however did not get my money back. After numerous emails (I EVEN WROTE... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Información de contacto
83 Eversholt Street, NW1 1BU, London, Reino Unido
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,2
Muy bueno
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lack of customer service
So disappointed in their level of customer service. I ordered a top (order number 19471706) and paid for standard delivery. 6 days later order still showing as open despite delivery window closing the next day. Contacted them, said had been allocated by warehouse and they would follow up what the delay is. 24 hours later and I had to contact them again to be told new delivery date now 15th, so 16 days after I ordered. Tried to cancel the order to be told not possible as in the system. Only when I made them aware of my consumer rights to cancel within 14 days did they suddenly realise they could in fact cancel it. Only thing is they seem to think they don’t need to refund me my delivery cost! Emailed to raised that full refund not completed and they ignore me. A company that tries to position itself as a premium brand really should do better but sadly, like a lot of companies now they seem to care very little about customer service.
13 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear Nicola,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the refund for the delivery charge was not fulfilled. This is not the level of service we strive to provide.
Please note that I have contacted you via email with a resolution. If you have not received the email in your inbox, please check your junk or spam folder.
Please also note that it can take up to 2 hours for you to receive the email from us.
We appreciate you bringing this to our attention and look forward to assisting you.
Best Regards,
I am extremely frustrated with the…
I am extremely frustrated with the incompetence displayed by your Customer Service Department. It is unacceptable to be told that I purchased my items from a concession shop when, in fact, St. Christopher's Place is your flagship store. Additionally, I was advised that I needed to return my clothes in person, despite having ordered them over the phone.
I waited over two months for my refund, even though I followed the return instructions provided with my items. It took considerable effort and frustration on my part before I finally contacted the store and spoke with the wonderful Suada, who was the only person able to resolve the issue quickly. This situation needs to be addressed. My inquiry reference is TFG 3007380.
27 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear emma,
Thank you for sharing your concerns with us. I completely understand your frustration and sincerely apologize for the inconvenience you've experienced.
To clarify, St. Christopher's Place operates as a third-party concession, separate from TFG. Because of this, the order number you have does not correspond with our system, which is why we were unable to process your refund directly. I appreciate how frustrating this situation must be, especially after following the return instructions provided.
Please let me know if you would like assistance in contacting the concession directly or if there's anything else I can do to support you.
The sales staff were so helpful
The sales staff were so helpful , especially the lady who’d been temporarily relocated from the Hobbs store.
The A/W range is lovely
5 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear Ma'am/Sir,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
I was looking for a top for my daughter…
I was looking for a top for my daughter and the member of staff I spoke to was extremely patient and helpful. She looked up details on the stock and went to the store area to get other suitable options to show me. When I made my purchase she took care in wrapping it. I was really impressed with this service and will enjoy visiting this branch again.
5 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Hi JMH,
Thank you so much for your wonderful feedback. We're delighted to hear that you had such a positive experience in our store and that our team made you feel welcome and well looked after.
It's especially lovely to know that you found clothing you love and that the quality and fit exceeded your expectations. Your kind words mean a great deal to us, and we can't wait to welcome you back for your next visit.
Thank you for choosing Whistles. We look forward to assisting you again in the future.
Very helpful staff
I rang the store looking for a pair of trousers which the website said they had in stock.
They had and they were very helpful and posted them to me free of charge.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Hi Marion
Thank you so much for your wonderful feedback. We're delighted to hear that you had such a positive experience in our store and that our team made you feel welcome and well looked after.
It's especially lovely to know that you found clothing you love and that the quality and fit exceeded your expectations. Your kind words mean a great deal to us, and we can't wait to welcome you back for your next visit.
Thank you for choosing Whistles. We look forward to assisting you again in the future.
Always so helpful in store
Always so helpful in store, a really lovely store to visit & very pleased with my buy!
5 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear Em,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
This is the second time in two weeks I…
This is the second time in two weeks I have gone to your store in Longacre Covent Garden. The shop is very well presented and the staff are excellent its a shame that other retailers don’t follow your lead - thank you.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear F Reynolds,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
The sales team were lovely
The sales team were lovely, helpful but not pushy, and explained the returns policy. Can’t ask for more apart from not being able to pay with cash.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear Jeannie Busby,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
Gott'em at last!
After failing to find the trousers I wanted on line, the lovely lady at the Whistles shop in Lincoln found me a pair in the right colour and size but in Manchester. She got them on the phone and we concluded a order which arrived at my home the next day. Thank you to her and the Manchester staff for such great customer service.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear Natalie Bogod,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
Slightly edgy designs as I would expect.
Slightly edgy designs as I would expect.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Whistles
Dear SM,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Visited Harrogate store, super experience…
Visited Harrogate store and found staff to be welcoming and helpful, assisting with finding alternative size and advice on the fit of clothing. A good choice of styles for new season available plus some jewellery and bags are in store.
31 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Le,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Very helpful and friendly staff
29 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Kate,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Great sales assistant in Farnham branch…
Great sales assistant in Farnham branch good advice and very honest.
24 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Mrs K Mukabaa,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Fantastic staff
Always love going into the Guildford store even though I always end up buying something.
The staff are brilliant and always happy to help and suggest items out of your comfort zone! Which works!
23 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Mrs A C Ryan,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
Extremely disappointing experience
Extremely disappointing experience. I won’t order from Whistles again!
The saga:
I ordered online from Whistles and the delivery experience was a complete nightmare. I received a cryptic email from the courier saying there was an issue with my address, so I had to call them myself to confirm that the delivery address was correct. The postcode hadn’t been included for some reason… apparently something only the responsible person at Whistles knows. As it also appeared that my order hadn’t even been dispatched, I tried contacting Whistles customer service. Unfortunately, they had no idea where the parcel was and sent me around in circles, eventually telling me to contact another local courier, who also had no information.
Thankfully, the order eventually arrived. However, the return process was just as frustrating. Not only do Whistles charge customers for returns, but the return itself took more than a week to process, and I’m now being told that the refund could take another 10 days. For a retailer of this size, this is simply not good enough. The entire experience, from delivery to customer service to returns and refunds, has been unnecessarily difficult and time-consuming.
I will definitely not be ordering from Whistles again.
28 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Patricia E,
Thank you for reaching out and sharing your experience with Whistles. I am truly sorry to hear about the difficulties you encountered with your delivery and the frustration it has caused. It is unacceptable that your postcode was missing and that you had to contact the courier yourself to resolve the issue.
Please be assured that we take your feedback very seriously and will investigate what went wrong with your order dispatch process to ensure this does not happen again. Your satisfaction is important to us, and we would like the opportunity to make things right.
If you could provide any additional details about your order, we would be happy to look into this further for you.
Again, I apologise for the inconvenience caused and thank you for bringing this to our attention.
A Simple Return Turned Into a Two-Month Ordeal - Still not resolved
Extremely disappointing experience with Whistles.
I purchased three dresses online from Whistles on 29 June, paying £385.90 for the items plus £5.95 for next-day delivery. Unfortunately, none of the dresses fitted, so I returned all three the following day, 30 June.
On 4 July, I received confirmation that Whistles had received my return. However, I was only refunded £253.30 for two of the dresses, and this amount did not appear on my credit card until 28 July.
I made numerous attempts to contact Whistles by telephone regarding the missing refund. Their telephone lines are only open in the mornings and, after waiting in a queue, I was repeatedly cut off after approximately three minutes and told to try again another day.
Eventually, on 21 July, I submitted an online query and provided proof of posting for the outstanding item. I was subsequently told by email that £126.65 had been refunded. When the money still had not appeared, I was contacted again on 30 July and told that the refund had been processed.
Then, on 1 August, I was asked to provide a copy of my bank statement for July. This made no sense, as the refund was supposed to be made to my credit card, not my bank account. I declined to provide this personal financial information and again requested the refund that I had already been told several times had been processed.
By 9 August, I had still received nothing, so I contacted my credit card company and asked them to investigate the missing refund with Whistles. On 25 August, as the money had still not been returned, my credit card company advised that they would now initiate a retraction of the original charge.
Whistles have therefore held £126.65 of my money for almost two months, despite repeatedly telling me that it had been refunded. I have spent a considerable amount of time trying to resolve what should have been a straightforward return and refund, and have ultimately had to involve my credit card company.
I found the whole experience extremely stressful and disappointing. Being asked to provide a bank statement when the refund was due to my credit card also raised serious concerns for me about how my personal financial information was being handled.
After this experience, I will not be purchasing from Whistles again.
29 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Helen,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you have not received your refund yet. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.whistles.com/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
mature-woman friendly
Really friendly staff and plenty of room to see the clothes arranged in schemes. I get put off when the rails are jammed with too many clothes, most of which are crumpled. I have been a Whistles fan for decades and am pleased to see that you still cater for mature women, with classic cuts quality fabrics.
23 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Carol,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Always a good place to find something special
Staff who were really kind as I was buying a dress for a funeral.
Whistles clothes are always an excellent choice. Beautiful shop in Lincoln . Thank you ladies.
23 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Ann,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
The perfect shopping experience at…
The perfect shopping experience at Whistles Guildford. Professional, friendly and helpful staff. Great changing rooms and mirrors.
High quality materials (100% wool jumpers)
22 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Victoria,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
The Edinburgh store is really a treat…
The Edinburgh store is really a treat to visit.
The staff were so helpful which I am afraid I need now being in my late 88's.
All the ladies were so polite friendly and smiling.
Thank you all of you. You will see me again.
22 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Doreen,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.