Whistles Opiniones 

Still awaiting my refund 😒
All the 1 star reviews are correct.
Can they refund and sort out the money owed to me.
Not sure this will happen

Great shop and great service!
Friendly and helpful

I’ve written a few complaints on this channel as you can see by my communications. Despite whistles writing on here to say they were to help me out, they haven’t responded to any of my emails about this. I’ve had to escalate to the police. Do not order from this company. I wish I could share screenshots of the 50+ emails I’ve sent trying to get a response from them and they only seem to apply on trustpilot. It’s not like a low value item it was a £300 jacket and they quite clearly just don’t want to refund me. Be warned!

Lady (sorry can’t remember her name) was very helpful and a pleasure to deal with.

Ordered a cardigan which had very long sleeves so returned it. I was reimbursed the invoice total minus shipping. I pointed out to them that the law states that if a complete order is returned the shipping fee must also be refunded, unless it was a special order like express delivery which this wasn’t. This was their reply:

have tracked your order and confirmed it was delivered to your address. You were refunded for the item because you returned it; however, as per our policy, the shipping cost is non-refundable since the parcel was delivered to you. Even though you ordered one item and returned it, the shipping cost remains as it was for a completed
delivery.

I am posting this review as a warning to all customers that Whistles do not conform to the law. Three emails later and they’re still saying it’s not their policy although they have refunded me as a ‘goodwill’ gesture. I emailed them a Copy of the Distance Selling Regs from the U.K.
Government’s Websiteand still they don’t accept it.

If you are ordering in the hope of returning a complete order id its unwanted then be warned - check with them first they’ll return your shipping. I’m sick of companies trying this one o

Update: see below for Whistle’s reply. They already have all this information and after three emails on the subject I have reported them to Consumer Advice who have referred it ti trading standards.

I ordered four items online (Order No. 19222948), but unfortunately none of them were suitable due to sizing. What I found strange from the outset was that each of the four items was shipped separately, resulting in four individual deliveries.

I returned all four items via Royal Mail using the provided returns process and have tracking information confirming that all parcels were returned successfully. However, I have only received refunds for two of the four items, leaving an outstanding balance of £181.90 still owed to me.

Since then, I have attempted to contact Whistles customer service more than 17 times via telephone, online chat, and email, but my enquiries have been completely ignored. After nearly two weeks, I finally managed to get through to a member of staff called Jordan, who assured me that the issue would be resolved and that I would receive the outstanding refund. Unfortunately, despite that assurance, I am still waiting and have received neither my refund nor any further communication.

For reference, my case number is TFG:3052352.

I am now leaving this review in the hope that someone at Whistles will finally take notice and resolve this matter. If this issue continues to be ignored, I will have no choice but to seek legal advice to recover the £181.90 that is owed to me.

This has been an extremely frustrating experience. The lack of communication, failure to honour the promised refund, and poor customer service have left me with little confidence in Whistles. I hope this review prompts someone to investigate my case and resolve it without any further delay.
Irina Sztehney

Staff were more than amazing

I have been to the Islington shop twice over the last several weeks and I must say that the people who have helped me have been accommodating pleasant and very very helpful…

First time ordered direct from Whistles.com and will definitely think twice doing it again. Order placed 9 July 2026 and money debited from account. Confirmation email advised would be delivered within 1-3 days. Wanted the dress for an event on 25 July. Not received nor the promised despatch confirmation email.Appreciate very busy with summer sale. Tracking then said to be delivered 14-17 July. As not received and no despatch confirmation email as advised on 18 July tried numerous times on Live Chat to connect to an adviser. Kept saying thanks for patience and would be connected to an adviser before disconnecting. I then sent an email. When phone lines opened on Monday 20 I tried phoning several times holding on before they ended the call with automated message saying I would be connected via Live Chat! Tried that option several times again before being disconnected-so frustrating snd shocking customer service. Began to wonder if I was on a scam website. I received a response to my email on 21 July to say order had not been picked up by Warehouse so they were processing a refund as not issued in delivery timescale. Still waiting for my money and going shopping to hopefully buy the dress in a Whistles concession if they still have my size in the sale. Totally misleading information regarding speaking/contacting an adviser on their website and delivery timescales

I made an order at the end of June with three items. One of the items, I returned immediately as it didn’t fit. I’m yet to receive a refund for this, and despite multiple emails, live chats and attempts at calling, whistles has placed the burden on me to prove postage instead of using the tracking number on the prepaid label that they provided.

One of the other items still had the security label attached. Having already used the prepaid returns label, I’m now stuck with an item I can’t wear or wash, and the burden is again on me to pay to return it or to go to a shop to have the tag removed. The reason I shopped online in the first place is that I cannot get to a shop, and given that this was an oversight by whistles, it feels out of order that I have to resolve it myself.

I’ve spent hours chasing down refunds and solutions - such a massive waste of time. This has never happened when I’ve shopped online elsewhere.

Update: I don’t know who GMack is, but the response on Trust Pilot is to contact the Customer Care team! Who do they think I’ve been trying to contact for the last month?! The note on the website, ‘ Customer Care Update: Due to unforeseen exceptional circumstances, our Customer Care service will be operating on a reduced basis this week This may result in longer response times than you would normally expect. We apologise for any inconvenience and appreciate your patience while we continue to support our customers as quickly as possible.’ suggests that something is going on behind the scenes.

This genuinely feels like you’re going into administration and trying to grab as much cash as possible.

My recommendation: DO NOT BUY ANYTHING ON WHISTLES ONLINE. If you’ve already been scammed like I have, I’d recommend looking into a chargeback via the bank and a report to Trading Standards.

Put order through on 13th July, expecting to to recieve order 1-3 days- said would arrive between 16-20th, its noe 23rd July not recieved my order, no email confirmation or information about dispatch. i accept mistakes happen, but me and my partner have been trying to make contact with your customer service team for days now, no luck through webchat, waiting hours then cutting out, your phone lines just put you on hold then cut off, now say they are closed, iv tried social media and emailing yourself with no response. shocking customer service!!!!

Calming atmosphere I was allowed to look around with no pressure.
Help Offered about sizes.
The shop was just a bit dark at the start.
Bought my purchase the assistant was friendly.

On the 28th of May 2026, I purchased two items from Whistles (order 19069463). One arrived stained on the 3rd of June. I would gladly have accepted a replacement, but after liaising with customer service on the 5th of June, I was told to return the faulty item and reorder a new one at my own expense, leaving me out of pocket for a refund that, as of today, still hasn't arrived.

I returned the faulty item using the prepaid label Whistles themselves arranged and provided: a label with a tracking reference generated under their own carrier account. Despite that, I was asked to supply my own proof of postage, something no other retailer has ever required for a return on their own pre-arranged label.

I have now been chasing this refund for almost two months across multiple emails and am no further forward. When I asked for the case to be escalated to a manager, I received no reply at all.

Whistles is in a far better position than I am to trace a parcel travelling on their own label, yet the burden has been pushed entirely onto me. Appalling customer service and management on what should have been a straightforward return, with no consideration or respect for the customer. I'm now having to consider a further time-consuming chargeback through my card provider to recover my own money.

I ordered a t shirt on 13th July and paid for next day delivery. The money was taken from my account on the 14th July. Over a week later I have still not received the goods and have had not contact from Whistles since the confirmation email. I have used the Chat line & emailed to find out what is happening and still no response. Whilst I appreciate sale time is busy, this service and the response time to customer queries is not good enough. Don’t advertise next day delivery if you cannot fulfil this and don’t take customers money until the goods are sent.
Today22/7 I have received a reply to my email to say my parcel won’t be despatched due to a processing delay and that my money was refunded on the 13/7 - the t shirt is in fact out of stock &my money has not been refunded.

This is not an issue with the clothes, it’s their shocking customer service! Trying to return an item that says not dispatched but it is because I have it! Been disconnected by phone 12 times, have sent 4 emails and a week later still no response! For a company like these they need to do MUCH better in relation to customer services, put me off shopping here again

The assistant was extremely helpful and friendly.

Appalling customer service!! The trousers looked nice and fitted well. However, the second time I wore them the clasp at the waist fell off. It was pressed in to the fabric rather than sewn and the weave of the linen was too loose to keep it secured. As the trousers were now unwearable, I contacted whistles on 3rd June to ask for a return and refund. It took countless emails, calls and use of the chat line to finally get a returns label. The trousers were finally delivered to Whistles in 13 July. It’s now 19 July and still no refund processed! I’ve been shopping at Whistles for 30 years but never again.

Beaconsfield staff always plesaant and helpful

Assistant is very helpful once you can get her attention. Would like to see a bigger range in store. Rather than a JL concession and a small store, one big store with more of the range would be better. Staff are generally very helpful in this store and items are good value.

I can't recommend Whistles online. From my experience they are almost parallel to scammers, taking money on the order day and then 11 days later still not delivering - even changing a date the only time they did try and showing the attempt at a time when the email came before the delivery time they said they even tried.... for eg: we are sorry you were not in at 9.30am-10.30am was sent to me at 8.30am on the same date!

Don't buy online from Whistles if you want to have to liaise for any information via their 'unmanned' chat bot Lucille. At least in the shops there is 'one' human.

In today's customer focused world Whistles really is down there with the cesspit of scammers. Seems unlikely I will get my £75 for an undelivered jacket. I have no way of contacting them to find out.