I went to the London Bridge shop to check the quality and size of a winter coat I saw online. It was one of two I was considering, so the lovely sales associate offered to hold it while I went to the... Ver más
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Consulta las opiniones de los clientes
Both ladies in store were welcoming, engaged in conversation, polite and most helpful! I popped in for a denim skirt, which sadly was not available. However, I did buy a very lovely jumper, the lad... Ver más
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A dress in the window caught my eye so popped in for a cheeky browse. Ended up coming out with the dress, as well as a belt to go with the dress, jeans, cashmere jumper and beautifully soft long-sleev... Ver más
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WORST SHOPPING EXPERIENCE EVER. I returned their item within two days from receiving it using their pre paid label and envelope, however did not get my money back. After numerous emails (I EVEN WROTE... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Información de contacto
83 Eversholt Street, NW1 1BU, London, Reino Unido
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,2
Muy bueno
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
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Sales assistant superb
The sales assistant was superb. Gave me what I considered honest, constructive comments and was exceedingly helpful. Thank you!
20 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Rosie,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Refunds need to be chased
Refunds need to be chased. Poor customer care.
21 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Dales Girl,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about your refund. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.whistles.com/row/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Great friendly staff!
16 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Mrs Oksana Lissovets,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Exceeded expectations
My wife had such delightful and attentive service at 810pm on Saturday night. The two staff went above and beyond our expectations and as a direct consequence of their interaction and help we made the purchases. I am sorry that we didn’t get their names but please say thank you 😀
16 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Cameron,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Best Regards,
Excellent staff at Guildford
The lady in the Guildford branch was so helpful. She went out of her way to find me an outfit that I felt comfortable in for my graduation.
14 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Whistles customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Pleasant shop in Lincoln store
The store is lovely and clean, the staff are very friendly and helpful. I bought two T-shirts of very good quality cotton which fit really well. I am pleased with my purchase.
10 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Sharon,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience as well as the products. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
How shopping should be
I tried on a few dresses then noticed a top hanging near the fitting rooms. It had apparently just arrived, and was not yet on display. It was exactly what I wanted. The assistants were kind and one steamed the top for me as it had only just been unpacked. Neither assistant tried to press me into choosing other items or suggested anything inappropriate to me. My experience was how shopping should be but so rarely is.
4 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
Great customer service, fab clothes, and friendly staff.
The staff in the Lincoln branch were delightful and very helpful. Sale shopping can be stressful but they were kind and engaging and offered to check for other sizes on-line. Everything was beautifully packaged up, and they even shared lunch venue recommendations.
7 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Diane,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Shocking customer service
Let me start by saying I love Whistles clothing. I’ve been buying their clothes for years and have never had any issues. However, around three months ago I bought a pair of trousers for work and after washing them once (following the washing instructions) they were basically unwearable as the material had become patchily faded and permanently creased.
I emailed Whistles with photos expecting them to offer me a refund but they said that it was a washing issue and there was nothing they can do. I emailed again and they said I wasn’t entitled to a refund as I had washed them already. I asked for the issue to be escalated and heard nothing back. I’ve made a number of additional enquiries via their website since, and always received the automated ‘we’ve got your enquiry’ email but never get a response. The one email they did respond to initially took them about 7 days to respond.
I then went on live chat and was told to wash them again. So I did, same issues arose. They said I wasn’t entitled to a refund but gave a different reason. I then tried again and was offered a 10% voucher (worth hardly anything). I repeated I didn’t want a voucher and asked to escalate this to a manager. I was assured someone would be in touch but heard nothing.
I have tried to call them on about 4 different occasions but each time it gets to 15 minutes they hang up and tell me to try again. This has been going on for months and I feel quite worn down.
The customer service is genuinely the worst I have ever experienced for a brand that positions themselves high end. I’m so disappointed with their lack of response and engagement.
I’m not sure what my next steps are but am considering options. I’ve never left a 1 star review (ever!) but this is my honest assessment of my customer experience. It’s fine to have a dodgy garment but the customer service is shocking.
4 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Emma,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the bad experience you had with us. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.whistles.com/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Staff were very helpful and friendly at…
Staff were very helpful and friendly at Reigate
5 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear Sarah Brunas,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
Not as described
Purchased a white t shirt that turned out not to be white but more of a cream colour. I contacted Whistles after they refunded me an amount less the £3.95 p&p. I felt as the t shirt wasn’t as described that I should get the p&p charge back. I have been in contact with customer services too many times now and have been told it has been credited and will be in my account on different days. I’m still waiting……it’s the principle now not the money.
18 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Jill Blunt,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the t-shirt you purchased was not as described and that you have been waiting for the refund of the postage charge. This is not the level of service we strive to provide.
Please update your review with your order number. This will help me locate your previous emails and assist you accordingly.
We appreciate you bringing this to our attention and look forward to assisting you.
A Truly Fantastic Styling Experience
On 5th July, I had a styling appointment with a stylist named Jane, and I honestly cannot praise her highly enough. It was a truly fantastic experience. She was attentive, creative, and opened my mind to a completely new way of dressing. I love every single piece I bought. I’m now hooked on Whistles and have already returned to the shop. I will most likely book another styling appointment for my autumn/winter wardrobe.
5 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Uta,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Excellent customer service
Excellent customer service from Sharon. Shop was busy, yet she was able to help with sizes and decisions, was friendly and had a good sense of humour.
31 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Rachel,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
I went in store specifically to buy the…Turquoise Rosa T Shirt
I went in store specifically to buy the turquoise Rosa T-Shirt. I initially saw it online and loved the colour. It is very good quality and well priced. I have worn it out with smart trousers and loved it. Great fit, comfortable and the colour really suits me. Good shape, flattering. Very pleased. Nice in store shopping experience and very helpful staff.
25 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear LA,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Fantastic service from Chuma!
Fantastic service from Chuma! Had an issue with my order and Chuma sorted this out very swiftly and was extremely polite. Very happy to know that Whistles care about their customers and have an excellent customer service team who prioritise customer needs. Looking forward to my next purchase! :)
1 de agosto de 2026
Opinión espontánea
Respuesta de Whistles
Dear A,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience.
Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support.
We look forward to assisting you again in the future.
Really friendly staff
Really friendly, helpful staff at the Bromley branch immediately offered to find my size when they noticed it wasn't on the shop display.
Dressing room was clean and spacious and the entire experience was great.
I usually prefer shopping online but this was a pleasure.
26 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Whistles Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your
feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
Great dress
Great dress, excellent quality,looking forward to wearing it on Friday.
21 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Lynn,
Thank you so much for your lovely feedback! We're delighted to hear that you love your dress and the quality. We hope you have a fantastic time wearing it on Friday!
Thank you again for your patience and for choosing Whistles. We look forward to assisting you again in the future.
Terrible experience with their delivery…
Terrible experience with their delivery system. Ordered a dress and it’s been 9 days and still hasn’t arrived. I’ve called several times to try to solve it but nobody seems to know where is it or when will it arrive. Absolutely inefficient !!!!!!! Wouldn’t recommend !!!!
20 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Giuliana,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the delay and the inconvenience you've experienced with the delivery of your dress. I understand how frustrating this must be.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.whistles.com/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The service on line at St Pancras was…
The service on line at St Pancras was excellent and order arrived promptly.
However I ordered items directly from Covent Garden and an item online which I returned on 12th June as neither was a good fit.
In total I have wasted numerous hours trying to get money (totalling £293. 60 ) refunded . Eventually after many chatbots emails and telephone calls to Whistles I have been refunded a sum of £219.00 . I have been a loyal Whistles customer for many years and this falls far short of past experience and is in contravention of the Consumer Act .
27 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Cathy,
Thank you for reaching out and for your honest feedback. I am truly sorry to hear about the difficulties you’ve experienced with your refunds from our Covent Garden store and online purchases. I completely understand how frustrating it must be to spend so much time resolving this and to receive a partial refund, especially as a loyal Whistles customer.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Original postage refund not received
I returned my whole order and requested a refund of my original postage in accordance with the distance selling act. I shouldn’t have to ask for this it should be automatic if the whole order is returned. I did ask and Kay-Lee said I would be refunded within 3-5 days, but not received as yet.
Also nobody ever answers the chat line
Tried to contact you via the link but says it’s invalid
29 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Pat Maclean,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive your refund. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
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