I went to the London Bridge shop to check the quality and size of a winter coat I saw online. It was one of two I was considering, so the lovely sales associate offered to hold it while I went to the... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Both ladies in store were welcoming, engaged in conversation, polite and most helpful! I popped in for a denim skirt, which sadly was not available. However, I did buy a very lovely jumper, the lad... Ver más
La empresa ha respondido
A dress in the window caught my eye so popped in for a cheeky browse. Ended up coming out with the dress, as well as a belt to go with the dress, jeans, cashmere jumper and beautifully soft long-sleev... Ver más
La empresa ha respondido
WORST SHOPPING EXPERIENCE EVER. I returned their item within two days from receiving it using their pre paid label and envelope, however did not get my money back. After numerous emails (I EVEN WROTE... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Información de contacto
83 Eversholt Street, NW1 1BU, London, Reino Unido
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,2
Muy bueno
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer Services and delivery issues
I ordered an item next day delivery from whistles. Its not arrived 8 days later. Customer Services are impossible. I get no response from the live chat function, despite numerous attempts and no response from the customer care number. This is not good enough. I wont be buying again from whistles.
15 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Clare Harrison,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the delay in receiving your order and the difficulty you’ve experienced trying to get in touch with our customer service team. This is not the standard of service we aim to provide at Whistles.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and a brief summary of your query:
https://www.whistles.com/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Excellent Customer Service
Each time I go into Whistles, I always get excellent personal customer service. Lenka and her lovely team including Rachel, Julie, Sharon go out of their way to help me. It is always a pleasure to visit the Edinburgh store as everyone is so welcoming! Thank you Lenka and her lovely team. I look forward to getting my next purchase. vcb 😊🙏
14 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Vivien C Barr,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
I ordered next day delivery last week
I ordered next day delivery last week , i paid for this service .
I did not receive anything, order or an email about my order if is shipped or when will arrive.
I tried to contact them many times, no answer.
9 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Mihaela Cernica,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive any information regarding your order.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.whistles.com/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
On a visit to the Braintree factory…
On a visit to the Braintree factory outlet to find trousers for my husband, I noticed the Whistles store which was great as I am a dedicated Whistles customer!
There were some good offers, but most items were unfortunately not my size. Then I spotted the striped T-shirt and, happily, in my size. It was £55 reduced to £20.
The customer service couldn’t have been better - a really helpful and charming young lady.
A very good experience indeed.
9 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Liz Smith,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
The assistant was very helpful and…
The assistant was very helpful and friendly
9 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Paul Davison,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
The ladies in the store where very…
The ladies in the store where very polite ensured I got the right size outfit
9 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Sharon Kennedy,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you once again for your support. We look forward to assisting you again in the future.
If I could give zero stars I would…
If I could give zero stars I would have. Ordered and paid for next day delivery 5 days ago. No trousers. No response to my phone calls or messages to their customer services team...complete joke. DO NOT BUY FROM THIS SHOCKING COMPANY
7 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Dear GMack,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the delay in receiving your trousers and the difficulty you've experienced in getting a response. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and a brief summary of your query:
https://www.whistles.com/here-to-help/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
A great shopping experience at…
I had a great shopping experience at this branch. Although I don't live in the area, I really liked the shop's layout. Best of all, the staff were professional, friendly, and made me feel very welcome.
7 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Hello there,
Thank you for your kind feedback. We're delighted to hear that you enjoyed your shopping experience and found our team professional, friendly, and welcoming. We appreciate your comments and hope to welcome you back again soon.
-Whistles
Customer Service?? Seriously?
it's a bit like childbirth - half way through an excruciating series of frustrations to do with wrong numbers and disconnections I suddenly remembered exactly this same thing happening last year when I bought something from Whistles and it never arrived. This time it is a dress which has not materialised. I actually mind less about this (still incredibly cross though) than about the fact that the customer service information is so opaque and misdirecting that you start to feel you're in the middle of a giant scam. It's all wrong numbers. I was disconnected ELEVEN times from the Live chat. I was disconnected SEVEN times from the only number which seemed to work and the only reason they picked up the phone was when I eventually got wise and said instead that I wanted to place an order. Nice lady. Sympathetic. Your heart lifts. We'll investigate your missing item and be back to you within 48 hours. Oh no we wont. I have heard nothing. I was going to wear the dress tonight and am so livid. I would love to hear what Whistles has to say about this. Is this customer service even reaching legally required levels? It doesn't feel like it. AVOID ONLINE PURCHASING AT ALL COSTS. If something goes wrong the hassle simply isnt worth it.
10 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Your feedback is very important to us, and we are committed to improving our service so that situations like this do not happen again. Please rest assured, we are looking into your case personally and will do everything we can to resolve this promptly.
Order was placed on the 22nd June and…
Order was placed on the 22nd June and one item was dispatched at all, no update from Whistles and then had to wait over 30mins on the chatbot to sort a refund. The customer agent was delightful and so helpful but service from Whistles has been really poor. This is not the first time I’ve experienced this is the last month either.
22 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you for sharing your experience with Whistles. We're truly sorry to hear about the delays in dispatching your order and the lack of updates, as well as the long wait you faced on the chatbot. We understand how frustrating this must have been, especially since this isn't the first time you've encountered such issues recently.
It's great to hear that our customer agent was able to assist you helpfully during the refund process. Please know that your feedback is important to us, and we're committed to improving our service to ensure a better experience for you moving forward.
If there’s anything else we can do to assist, please don’t hesitate to reach out.
I found the perfect dress in Petite size!
I found the perfect dress, but only after I revisited the shop later the same day. On my first visit I didn’t see the shop stocked petite sizes. I didn’t see the rail at the very back of the shop! A sign or an assistant to advise would have been helpful. However, I am really pleased with my dress!!!!
6 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for sharing your experience with us! We're thrilled to hear that you found the perfect dress and are really pleased with it. We appreciate your feedback about the petite sizes rail and understand how helpful a sign or an assistant could be. We'll definitely look into making this clearer for our customers.
If you need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Whistles!
Order never arrived
I ordered an item on 27 June and it never turned up. The local store could not assist and it took several attempts over several days to get through to the AI assistant from the website. Finally I have been told that a refund has been processed. I have been out of pocket and without the item I wanted for nearly 2 weeks. I would not order on-line with Whistles again.
27 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello there,
Thank you for your feedback. We're very sorry that your order did not arrive and that it was so difficult to get the support you needed. We understand how frustrating it must have been to be without your item and out of pocket for nearly two weeks. While we're pleased your refund has now been processed, we apologise for the inconvenience and disappointment caused. Your comments have been shared with the relevant teams as we work to improve both our delivery and customer support experience.
-Whistles.
AVOID
Hi,
order number 19012345
I have not received the petite casual denim barrel trouser (order date 17th May).
I have sent 3 emails to customer care with no reply over 2 weeks ago.
Over 2 weeks ago I also spoke on chat to your colleague Amandeep. She said I would be refunded but I have received no email confirmation of this and have not been refunded. I find this very dishonest.
I've tried to chat again today and over the last few days but the chat function has been turned off.
This is completely unacceptable and to make matters worse it has been nearly impossible to communicate with customer services.
Also on trust pilot you respond to dissatisfied customers with please contact the customer care team via phone or chat, the phone line does not work on either number and no one gets back to you on the chat as I have tried that too,so please do not tell me to do either of these if you respond to this.
I would be grateful if I could be refunded and a confirmation email sent to say the same.
Thanks
Rehima
8 de julio de 2026
Opinión espontánea
Excellent service at this Whistles…
Excellent service at this Whistles store . I ordered a size I couldn’t pick up locally . Ordered Sunday, arrived Tuesday. Very helpful staff
5 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Hello,
Thank you for your lovely review! We're so pleased to hear that you received excellent service from our team. It's great to know that ordering your size was a smooth experience and that your item arrived so quickly. We'll be sure to pass your kind comments on to the staff, who will be delighted to hear them. We look forward to welcoming you back to Whistles again soon! 😊
-Whistles
Really amazing staff
Really amazing staff! Super friendly and helpful, we ended up having a lovely conversation! Top class customer service and beautiful clothes, you can’t go wrong!!!!
25 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Lorna,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team provided friendly and helpful service, and that you enjoyed the conversation. It's fantastic to know you love our clothes as well! We're always here to ensure you have the best experience with Whistles.
What on earth has happened to Whistles
What on earth has happened to Whistles.
They used to be such a great store.
My recent experience, still unresolved,
I ordered a linen dress on 25/05/26. Delivery estimated 1-3 days. On 01/06/26 I receive an email to say sorry it’s delayed but should be with you shortly. It did not arrive until 12/06/26. Too late for my function. Irrespective of this I would have kept it if it had not been the overall poor quality of the item. The dress was screwed up and creased and the linen awful quality. I returned the dress using their returns label and instructions on 14/06/26. It was delivered back to their mail centre tracked on 18/06/26 and noted received. I have patiently waited over the 14 days to be processed as per the web site. Today I have telephoned whistles only to be held in a que for 20 minutes then cut off with the message we’re too busy to answer the phone use the chatbot to contact us. I’ve done this sent proof of return and now received an email stating I should expect to wait another 7 days to receive a refund if eligible. I think this is absolutely appalling customer service. I live in a small village in the Lake District and rely heavily on the the internet to buy clothes for social events. This has really put me off ever using Whistles again.
6 de julio de 2026
Opinión espontánea
Whistles Cancelled Order but Kept Postage
Placed online order on May 16th and Whistles cancelled minutes later. Item amount refunded but postage of £3.95 not refunded.
I’ve emailed 5 times, tried phoning & redirected to website. Online chat is not helpful as redirects to website!
What shocking customer service - how can Whistles KEEP postage for an item they cancelled and never sent?
This is concerning and deters ever ordering from Whistles online.
16 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hello there,
We're very sorry to hear about your experience and completely understand your frustration.
This is certainly not the level of service we aim to provide. If your order was cancelled by us and the item was never dispatched, we appreciate your concern regarding the postage charge and apologise for the inconvenience caused.
We're also sorry to hear that you've been unable to get a resolution despite multiple emails, phone attempts, and using our online chat service. This is not the experience we want any of our customers to have.
Please send us a private message with your order number and contact details, and we'll ensure this is reviewed by the relevant team as a priority. We would like the opportunity to investigate what has happened and work towards resolving this for you.
Thank you for bringing this matter to our attention, and we sincerely apologise for the disappointment caused.
Kind regards,
Whistles Customer Care Team
Excellent service by Emma
29 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your kind words! I'm delighted to hear that you received excellent service from Emma. We truly appreciate your feedback and look forward to continuing to support you and your brand, Whistles.
First time visiting Whistles store in…
First time visiting Whistles store in Harrogate, the staff was really helpful and friendly couldn’t do enough to make I was content with my purchases.
30 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello DARREN . Thank you for leaving your excellent 5* review with us! I am over the moon to hear that you were greeted with great service in store, which resulted in you leaving the store completely satisfied. We look forward to welcoming you again soon! Kind Regards, Customer Care.
Had such a lovely experience in store…
Had such a lovely experience in store choosing my wedding dress! The store manager was incredibly helpful (I’m so sorry I can’t recall her name) and was such a gem in what was a special experience for me and my mum. Thank you!
29 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for sharing your wonderful experience at Whistles. We're delighted to hear that our store manager and team could make choosing your wedding dress such a special and memorable moment for you and your mum. Your kind words truly mean a lot to us. Wishing you all the best for your wedding day and beyond!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.