I went to the London Bridge shop to check the quality and size of a winter coat I saw online. It was one of two I was considering, so the lovely sales associate offered to hold it while I went to the... Ver más
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Both ladies in store were welcoming, engaged in conversation, polite and most helpful! I popped in for a denim skirt, which sadly was not available. However, I did buy a very lovely jumper, the lad... Ver más
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A dress in the window caught my eye so popped in for a cheeky browse. Ended up coming out with the dress, as well as a belt to go with the dress, jeans, cashmere jumper and beautifully soft long-sleev... Ver más
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WORST SHOPPING EXPERIENCE EVER. I returned their item within two days from receiving it using their pre paid label and envelope, however did not get my money back. After numerous emails (I EVEN WROTE... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Información de contacto
83 Eversholt Street, NW1 1BU, London, Reino Unido
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,2
Muy bueno
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
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Lovely products but customer service needs improvement
Lovely products but had (and still have) a nightmare with their customer services. The web chat takes 30-45 mins to connect (today I've been waiting for over an hour and still no one is available) and if you miss their couple min window to respond they disconnect it and you have to start all over again. My refund was 'issued' a week ago, should have taken 3 working days to reach me- still didn't receive it. Plus they (Evri) lost my order of nearly £1000 so I had to enquiry about having this refunded back to (again couple hours spent on web chat to get there)
1 de julio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you for sharing your feedback, and I sincerely apologize for the difficulties you’ve experienced with our customer service and refund process. I understand how frustrating it is to wait for web chat support and not receive your refund within the expected timeframe.
I want to assure you that we are committed to resolving this for you. Please do email our customer care team with your order details so we can take a look into this for you.
Appalling service
Appalling service. Placed order for 2 different items for delivery to store. When I got to the store, they had sent 2 of the same item and the other was missing. I asked the store to refund me for the whole order as I was not impressed with how they had messed up the order. The store supervisor said he could do nothing about the missing item as he couldn't see it on his system and I had to contact Customer Services to get a refund that way. Well that is an impossible task. Spent 90 mins trying to get through on the phone (getting cut off every 8 mins) and still waiting to be connected via live chat after 1 hour. This was only the second time I had shopped at Whistles and I can tell you I won't be shopping with them again. Appalling service throughout.
Update - finally got through to Makayla on live chat after an hour. She was very helpful and fingers crossed, has resolved the issue but it shouldn't have to be that difficult to get through to customer service, especially after being told that the store supervisor could do nothing either.
1 de julio de 2026
Opinión espontánea
Always the best
As always, lovely staff and a great selection of clothing
29 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello there,
Thank you so much for your kind words!
I am delighted to hear you enjoyed the service and our clothing selection. Your support means a lot to us, and we look forward to welcoming you back again soon!
-Whistles
Great selection of clothes and friendly…
Great selection of clothes and friendly staff.
28 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your kind words, KDavies! We're delighted to hear you enjoyed our selection and found our staff friendly. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day!
Purchased an item over the phone
Purchased an item over the phone. Member of staff dealing with my request was efficient polite and friendly
27 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear customer,
Thank you so much for your kind feedback! We're delighted to hear that our team member provided you with efficient, polite, and friendly service during your purchase over the phone. At Whistles, we always strive to offer the best experience to our customers. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
Gold Stars All Round
I visited the gorgeous boutique-style shop in Ilkley on a super-hot Saturday.
Not the best weather for trying on clothes but the fantastic selection of the Whistles Summer collection proved just too irresistible!
I was helped by the lovely Scottish manager and two members of staff who went in search of different sizing, colours etc and were so helpful in their styling advice.
They all scored 10/10 for customer service and provided me with an enjoyable shopping experience.
Thank you, ladies!
27 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for taking the time to share your wonderful experience at our Ilkley boutique. We're delighted to hear that our team made your visit enjoyable, especially on such a hot day! It's fantastic that you loved the Summer collection and found our staff helpful with sizing, colors, and styling advice. Your kind words truly mean a lot to us.
We look forward to welcoming you back soon!
The staff were very helpful in choosing…
The staff were very helpful in choosing the right size dress and suitable jacket
26 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our staff were helpful in finding the perfect dress and jacket for you. Your satisfaction means a lot to us at Whistles.
If you need any more assistance, feel free to reach out.
Terrible service
Store manager named Karen at bluewater branch was rude and refused to price match as per their own policy. I emailed a complaint it took 2 weeks for them to respond informing me I was entitled to price match. Its Been another 2 weeks but still no refund back into my account. Terrible service not only from the store but also from service department.
28 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hello Sarah Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
First Class Customer Care
First class customer care. Thank you Whistles. An absolutely, amazing seamless experience with Bobi the Chat bot. They were able to understand my situation and provide a great solution.
27 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello, Thank you ever so much for your 5* review.
We are elated that you think so highly of us and always feel welcome. We appreciate you taking the time to leave us this feedback.
Warm regards,
When I finally got through
When I finally got through, which took a long time, Zainab
was very helpful and sorted out my problem
26 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your kind words! We're delighted to hear that Zainab was able to assist you and resolve your issue. We truly appreciate your patience and feedback.
If you need any further help, feel free to reach out. We're always here for you.
The lady who took my order over the…
The lady who took my order over the phone at the Covent Garden store and mailed it to me was lovely. So polite and friendly. I couldn't get to the store, but she mailed it to me and it came within a couple of days. I will certainly be visiting the store in September when Im next in London.
20 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello there,
Thank you so much for your kind words! We’re delighted to hear that our Covent Garden team member provided such a friendly and helpful experience, and that your order arrived with you so quickly. We’ll be sure to pass along your lovely feedback.
We really look forward to welcoming you in person when you’re next in London this September—see you then!
-Whistles Customer Care.
Had to wait a while to get through but…
Had to wait a while to get through but Molly was very helpful.
26 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi there,
Thank you for your feedback! We’re sorry to hear there was a bit of a wait getting through, but we’re so pleased to hear that Molly provided such helpful support once you were connected.
We’ll make sure to pass your kind comments on to her – she’ll be delighted! If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Phase Eight Customer Care
I love the silky trousers I bought
I love the silky trousers I bought. They are are a great fit and length. The sales lady was super helpful, polite and friendly. A very enjoyable shopping experience.
23 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your wonderful feedback! We're delighted to hear you love your silky trousers and that they fit perfectly. It's great to know our sales team provided you with helpful and friendly service. We truly appreciate your kind words and look forward to welcoming you back to Whistles soon!
If I would of known buying from wilko…
If I would of known buying from wilko that they were gonna use a third party and the lying thieves whistl to deliver I wouldn't of bothered. Wilko I will be er buy again to say whistle as delivered my parcel when I have a camera and just checked no one as been here what a scum bag of a company I am fuming
25 de junio de 2026
Opinión espontánea
Staff are always very pleasant and…
Staff are always very pleasant and helpful.
However, really great if Guildford store would stay open until 6:00pm.
10 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Miss Nishamalie Fernando,
Thank you so much for your kind words about our staff—they'll be delighted to hear your feedback! We appreciate your suggestion regarding the Guildford store's opening hours, and I will certainly pass this on to the relevant team for consideration.
If there's anything else we can assist you with, please don't hesitate to let us know.
Poor level of customer service
Trying to get hold of anyone at Whistles Customer Services seems to be an impossible task - Live Chat/telephone is a lost cause and I've had no response to my latest email which asked them to address why, after cancelling my order due to unavailability, they had not reimbursed me the full amount to include postage, only the actual cost of the item. You cannot charge postage on an item that was never sent! It may be an oversight by them (one would hope) but nevertheless this has not been resolved and it's a poor service to my mind.
23 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Good morning,
Thank you for getting in touch and sharing your experience—I’m really sorry to hear about the difficulty you’ve had trying to reach Whistles Customer Services and the unresolved postage refund issue. That’s absolutely not the experience we want you to have.
I’ve gone ahead and requested the refund for the postage on your behalf to make sure it’s addressed promptly. Hopefully, this will resolve the matter quickly.
Please don’t hesitate to reach out if there’s anything else I can help with. Thank you for your patience, Angie.
There when you need it
Needed to use Whistles customer service chat today to check on the progress of my order. It was easy to use and when I spoke with a lady called Kay she was excellent and was able to resolve my query quickly and efficiently. Faultless service.
22 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello Julie , Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
Very helpful customer service team
Very helpful customer service team. Sorted the issue out quickly with no hassle. Thank you!
Clothes are of good quality and always receive compliments.
20 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Nicola,
Thank you so much for your kind words! We're delighted to hear that our customer service team was able to resolve your issue quickly and hassle-free. It's wonderful to know you're happy with the quality of your Whistles clothes and receiving compliments on them. If you ever need any further assistance, we're always here to help!
Best regards,
Whistles Customer Care.
Thank you Emma for the great customer…
Thank you Emma for the great customer service tonight. You were very helpful, and I appreciate your support.
19 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi David,
Thank you so much for your kind words! I'm really glad to hear that Emma was able to assist you effectively. If you need any further support with Whistles or anything else, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
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