I went to the London Bridge shop to check the quality and size of a winter coat I saw online. It was one of two I was considering, so the lovely sales associate offered to hold it while I went to the... Ver más
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Consulta las opiniones de los clientes
Both ladies in store were welcoming, engaged in conversation, polite and most helpful! I popped in for a denim skirt, which sadly was not available. However, I did buy a very lovely jumper, the lad... Ver más
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A dress in the window caught my eye so popped in for a cheeky browse. Ended up coming out with the dress, as well as a belt to go with the dress, jeans, cashmere jumper and beautifully soft long-sleev... Ver más
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WORST SHOPPING EXPERIENCE EVER. I returned their item within two days from receiving it using their pre paid label and envelope, however did not get my money back. After numerous emails (I EVEN WROTE... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Información de contacto
83 Eversholt Street, NW1 1BU, London, Reino Unido
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,2
Muy bueno
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
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Great support
Really good support from the online chat. My issue was resolved very quickly!
10 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Katie,
Thank you so much for your kind words! I’m delighted to hear that the online chat support was helpful and that your issue was resolved quickly. If you need any further assistance, please don’t hesitate to reach out.
Ladies were very helpful and…
Ladies were very helpful and complimentary
7 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Rae,
Thank you so much for your kind words! We're thrilled to hear that the ladies were very helpful and made such a positive impression. Your feedback means a lot to us and motivates our team to continue delivering excellent service.
If there’s anything else you need, please don’t hesitate to reach out.
I had an issue regarding an order I'd…
I had an issue regarding an order I'd returned. The issue was entirely my fault but the help I received from Kay during the online chat was excellent. She resolved everything within a few minutes
9 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Dear Jane,
Thank you so much for your kind feedback. I’m delighted to hear that Kay was able to assist you promptly and effectively with your order issue. We truly appreciate your understanding and are here to help anytime you need.
If there’s anything else we can assist you with regarding your Whistles orders, please don’t hesitate to reach out.
Great customer service in Harrogate store
Called in hoping to exchange my red linen skirt for a smaller size. The store didn’t have it, however Imogen (Im) couldn’t have been more helpful. She sorted a return and refund and ordered the smaller size for me which arrived the next day!! Very impressive. Whilst in the store Imogen persuaded me to try on a pair of barrel leg jeans in petite and having thought this style was not for me, I loved them. Imogen helped me select another few items and I left the store an hour later feeling that I had a new summer capsule wardrobe. Thanks for helping me choose some trendy new items Imogen. Shops need more people like you. Wishing you all the best in your career x
5 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your fantastic review! We're delighted to hear that Imogen provided such exceptional service, helping you with your exchange and introducing you to styles you loved. Your positive experience is exactly what we strive for at Whistles, and we're thrilled that you left the store feeling confident and happy with your new wardrobe choices.
We appreciate you taking the time to share your experience on Trustpilot and look forward to welcoming you back soon.
Very helpful staff
Very helpful staff, offering great advice.
Good selectiin of stock and sizes
5 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your wonderful feedback! We're delighted to hear that our staff were helpful and provided great advice. It's also fantastic to know you enjoyed the selection of stock and sizes. Your kind words mean a lot to us at Whistles.
If you ever need anything else, don't hesitate to reach out. We look forward to welcoming you back soon!
The service was excellent
The service was excellent, and the style fits perfectly.
5 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your wonderful feedback! We're delighted to hear that you’re happy with the service and that the style fits perfectly. Your satisfaction means a lot to us at Whistles.
If you ever need any further assistance or have any questions, please don't hesitate to reach out.
Lovely store to shop
The staff are so lovely always helpful without being pushy let you have time to look and have lots of information on clothes great customer service and the shop always looks good not overly full so you have room to see things displayed well enjoyeble shopping.
5 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your wonderful feedback about Whistles! We're delighted to hear that our staff made your shopping experience enjoyable and that you appreciated the helpful, non-pushy service. It's great to know you liked how the store is presented and the way the clothes are displayed. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic shopping experience soon!
Very helpful member of staff
Very helpful member of staff, I may not have found such a lovely outfit without her assistance, am only sorry I didn’t catch her name
4 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hello Carolyn, Thank you for leaving your lovely 5* review with us! I am glad to hear that our staff provided you with helpful assistance. I hope you were able to find something you love! We look forward to having you shop with us again soon. Kind Regards, Customer Care.
I placed an order almost a week ago and…
I placed an order almost a week ago and paid extra for next day delivery. It’s still saying “awaiting courier pick up” and I can’t get in touch with customer services despite trying to call them (their number is disconnected), starting a live chat that no one answered properly and I’ve also sent an email which has gone completely unanswered. Really poor service and experience.
2 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Fiona,
Thank you for reaching out. I’m very sorry for the inconvenience you’ve experienced with your Whistles order and the trouble contacting customer services.
Please could you try contacting us again today via live chat? We will be happy to look into your order as soon as possible and get this sorted for you.
Thank you for your understanding, and we look forward to assisting you promptly.
really lovely shop staff
5 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with our shop staff. At Whistles, we strive to provide the best service possible, and your feedback means a lot to us. We look forward to welcoming you back soon!
Respuesta de Whistles
Hello,
Thank you so much for your kind words, Marianna! We're delighted to hear you had an excellent experience with Whistles. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Whistles Customer Care.
Super staff
I returned an online purchase and repurchased a smaller size in store . The staff were so helpful and friendly and the manager price matched the item for me . Wonderful .
2 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Jen,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our staff were helpful and friendly, and that the manager was able to price match the item for you. Your satisfaction means a lot to us, and we're glad we could assist you with your purchase.
If you need any further assistance, please don't hesitate to reach out.
Excellent customer service
Excellent customer service, friendly and helpful and beautiful clothes
1 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Gillian,
Thank you so much for your lovely review! We're delighted to hear that you enjoyed our customer service and found our team friendly and helpful. It's also wonderful to know that you loved our clothing collection. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
Really friendly and helpful sales team.
Really friendly and helpful sales team.
28 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your kind words! We're delighted to hear that our sales team at Whistles provided you with friendly and helpful service. Your feedback means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
very friendly and helpful staff
very friendly and helpful staff, I felt well supported. Thank you
30 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for your kind words! We're thrilled to hear that our team made you feel supported and that you found our staff friendly and helpful. Your feedback means a lot to us at Whistles. Thanks again for sharing your experience!
Poor customer service in Broadgate…
Poor customer service in Broadgate Circle store on 1 June.
I purchased a pair of trousers from Whistles' in Bath on 28 May, where the staff were excellent. Unfortunately, after wearing the trousers for the first time on Friday morning, I discovered that the back seam was unstitched, leaving a large hole. This was extremely disappointing given the £90 price point and the quality I expect from Whistles. It also caused significant inconvenience, as I was out for the day and had to detour to change.
I returned the trousers to the Broadgate Circle store with my receipt on 1 June, simply asking to exchange them for a pair without a fault. Despite clearly explaining the issue, I felt I was treated with suspicion and contempt. Staff discussed the issue loudly, including one staff member calling across the store that “this lady has a hole in her trousers” and shes seemed to have an issue that they were bought in Bath store.
I was then asked whether I had worn the trousers, which I confirmed—this being how I discovered the fault—an interaction aggressive. After further back-and-forth, I was asked whether I wanted the trousers “sent off to be fixed,” which I declined, as a new £90 garment should not have a defective seam. Eventually, the exchange was agreed.
While the staff member who completed the exchange was pleasant, the initial handling of the situation was poor and left me feeling uncomfortable and unfairly questioned. This was not the level of customer service I expect from Whistles, particularly when returning a clearly faulty item within days of purchase.
The service I received contrasted sharply with the excellent service I received in Bath and detracted from what should have been a straightforward resolution.
1 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi there,
Thank you for taking the time to share your experience.
We're very sorry to hear about the fault you encountered with your trousers and the inconvenience this caused, particularly after what had otherwise been a positive shopping experience in our Bath store.
We are also disappointed to learn about the way your visit to our Broadgate Circle store was handled. While we appreciate that our teams may need to ask questions when processing returns and exchanges, this should always be done professionally, respectfully, and with discretion. We understand why the comments made across the store and the manner in which the situation was discussed left you feeling uncomfortable, and we sincerely apologise for this.
A faulty garment purchased only a few days earlier should have been addressed with greater sensitivity and efficiency. We're pleased that the exchange was ultimately completed, but we recognise that the service you received during the process fell short of the standards we aim to provide.
Your feedback has been shared with the relevant management team so that the circumstances can be reviewed with the store and appropriate coaching provided where necessary. We value your comments as they help us improve both our product quality and customer service.
Thank you again for bringing this to our attention, and we hope we have the opportunity to restore your confidence in us in the future.
Kind regards, Whistles Customer Care
agent Bobi helped enormously
agent Bobi helped enormously
was kind and persevered with me
issue rectified quickly and efficiently
good communication throughout
1 de junio de 2026
Opinión espontánea
Respuesta de Whistles
Hi Katie,
Thank you for your wonderful feedback. We're delighted to hear that Bobi was able to help resolve your issue quickly and efficiently. We'll be sure to pass on your kind words about his perseverance, communication, and support throughout the process. We truly appreciate you taking the time to share your experience and are pleased we could assist you.
Kind regards, Whistles Customer Care
Very disappointing
Very disappointing.
i ordered Alana ivory jumpsuit in petite but the item delivered was a normal size 12 and it swamped me .
it was also marked and the package had been torn open.
Such a shame as i loved it .
31 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Thank you for your feedback. We're truly sorry to hear that the Alana ivory jumpsuit you received was not the petite size you ordered, and that the item arrived marked with the package torn open. This is certainly not the experience we want for our customers.
Please rest assured that we want to make this right for you. Could you kindly contact our customer service team directly or provide us with your order details.
We appreciate your patience and hope to resolve this matter swiftly.
Great service in Reigate Whistles today…
Great service in Reigate Whistles today - - whilst trying on new trousers I found a tiny unsewn part of a pocket - meaning it had a small hole - the manager quickly offered for this to be repaired - on the spot - which was perfectly done in only 10 mins. Thank you to all in store for a great shopping experience
30 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for sharing your positive experience at our Whistles store in Reigate. We're delighted to hear that our manager was able to promptly repair your trousers and that you enjoyed a great shopping experience with us.
Your kind words mean a lot to the team, and we'll be sure to pass on your appreciation to everyone involved.
Thanks again for choosing Whistles, and we look forward to welcoming you back soon!
Lovely staff
Lovely staff, helpful and kind. Lots of great clothes in a calm and happy place.
Please stay in Farnham!
28 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Lois,
Thank you so much for your lovely feedback! We're thrilled to hear you enjoy shopping at our Farnham store and appreciate the friendly atmosphere and great clothing selection. We definitely plan to stay right here in Farnham and continue providing you with the best service.
Looking forward to welcoming you back soon!
Best wishes,
Whistles Customer Care.
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