I went to the London Bridge shop to check the quality and size of a winter coat I saw online. It was one of two I was considering, so the lovely sales associate offered to hold it while I went to the... Ver más
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Both ladies in store were welcoming, engaged in conversation, polite and most helpful! I popped in for a denim skirt, which sadly was not available. However, I did buy a very lovely jumper, the lad... Ver más
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A dress in the window caught my eye so popped in for a cheeky browse. Ended up coming out with the dress, as well as a belt to go with the dress, jeans, cashmere jumper and beautifully soft long-sleev... Ver más
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WORST SHOPPING EXPERIENCE EVER. I returned their item within two days from receiving it using their pre paid label and envelope, however did not get my money back. After numerous emails (I EVEN WROTE... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Información de contacto
83 Eversholt Street, NW1 1BU, London, Reino Unido
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,2
Muy bueno
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
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Faulty ítem, with no belt and appears to have been used
I ordered the Lea linen jacket, and it arrived today Saturday but without the belt! It also had marked wrinkles on the sleeves, typical of a jacket that has been used.
I sent them an email, and the reply I got says that they will be in touch with me in 3-5 days - not good enough!
I tried phoning them, nothing. But this being a Saturday, there is no one in the office except for a virtual assistant called, Lucille, who on the chat kept apologising for the wait. It seems the business is run by AI on weekends!
Eventually, what appeared to be a human replied and told me to send pictures. I said I am not going to waste my precious time doing that (a picture of the non-existent belt and the wrinkly sleeves?). Then he/she said that I had to return the item and they would replace it. This means going to a Post Office, queing and so on. Time = Money
In any case, they cannot replace the jacket, as they are now out of stock!
Hence, I resorted to Trust Pilot…
30 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Isabel,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with your Lea Linen Jacket order.
Receiving an item with a missing belt and concerns about its condition is understandably disappointing, and we appreciate how frustrating it must have been to then encounter delays while trying to resolve the issue. We also understand your concerns regarding the time and effort involved in arranging a return, particularly when the item is no longer available in stock.
Our team may request photographs when investigating issues such as missing components or product condition, as this helps us review and resolve matters as quickly as possible. However, we recognise that this process did not meet your expectations on this occasion.
Thank you again for bringing this matter to our attention.
Kind regards, Whistles Customer Care
Refund of postage
I ordered a dress for a business meeting yesterday. I paid for next day delivery which meant it would arrive on Thursday but it arrived on Friday afternoon after I had gone to the meeting. Why do you offer next day delivery and then it just doesn’t happen. I trust my postage will be refunded you did not mention this
27 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Catherine,
Thank you for your review. We are very sorry to hear that your order did not arrive in time for your business meeting, especially after you paid for next-day delivery.
We understand how frustrating and disappointing this must have been, and we sincerely apologise for the inconvenience caused. While we always aim to meet the delivery timeframe selected at checkout, there are unfortunately occasions when delays occur during transit.
Please contact our customer service team with your order details if you have not already done so, and we will be happy to review your delivery charge and assist further. We appreciate your feedback, as it helps us improve both our service and communication.
We hope you will give us another opportunity to provide a better experience in the future.
Kind regards, Whistles Customer Care
I ordered a jumpsuit for a party I was…
I ordered a jumpsuit for a party I was going to and paid for next day deliver to ensure I got it in time. (I had previously paid for next day delivery and they did not deliver next day).
When I opened the jumpsuit the belt was missing from it. I immediately contacted customer services but it was a weekend and they did not get back to me. I had no choice but to purchase a new belt (no way you could wear it without one). Customer services got back to me a few days later and asked me to return the jump suit. I asked if they could just send the belt but a few said passed again and said they didn’t have a belt but would offer me a 10% discount. I said that wasn’t really sufficient and that 20% would be appropriate. Another few days passed and they offered 15%. I reluctantly accepted and since then have heard nothing! I have sent a further 6/7 emails and they have not acknowledged nor responded and no refund. This really is unacceptable customer service. I feel inclined now not to accept the offer at all since they haven’t responded and just return the jumpsuit and get a full refund. But as they are not responding to me it’s just impossible. Such poor and rude service. I will not use again.
UPDATE- I STILL HAVENT HAD A RESPONSE FROM WHISTLES AND HAVE NOT RECEIVED THE REFUND. APPALLING.
**FURTHER UPDATE** I cannot reply so I’m updating my post. I was offered a refund of 15% which I reluctantly accepted. I haven’t received the refund nor any response to my emails. What is going on?
FURTHER FURTHER UPDATE - I have contacted the customer care team but they do not respond!!! Please can you get this sorted ASAP
16 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Dear Jacquie,
Thank you for your detailed feedback, and I am truly sorry for the frustration and inconvenience you have experienced. I completely understand how disappointing it must have been to receive your jumpsuit without the belt, and then to encounter delays and lack of communication from our customer service team.
Please accept my sincere apologies for the delay in processing your refund and for the poor communication you’ve experienced. I want to reassure you that we have now refunded the 15% to your account. You should see this reflected very shortly and confirmed via email.
We truly regret that this experience has impacted your perception of Whistles, and we are committed to improving our service to prevent this happening again.
Thank you for your patience, and please feel free to contact me directly if you need any further assistance.
Telephone purchase
I saw a dress I wanted but store didn’t have my size.
I called St Christopher Place store and they were so helpful.
Paid for the dress and they sent to to me the same day. It arrived 24 hours later, having been carefully packed.
The dress is perfect, the service I received was above and beyond.
Thank you
26 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Good afternoon Katharine,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear about your experience with our St Christopher Place store. It’s wonderful to know that the team went above and beyond to help you secure the dress you loved, even when your size wasn’t available.
Providing quick, seamless service is something we always strive for, so we’re delighted that your order arrived so promptly and beautifully packaged and even better that the dress was perfect!
Your kind words truly mean a lot to us, and we’ll be sure to share your feedback with the team who will be overjoyed to hear this.
Thank you again for choosing us, and we can’t wait to assist you again soon!
Kind regards,
Whistles Customer Care
Respuesta de Whistles
Thank you for reaching out and sharing your feedback. I’m very sorry to hear that your experience with our customer service has not met your expectations. We strive to provide the best support possible, and I’d like to understand more about the issues you faced so we can make it right. Please get in touch with us if you wish to discuss this further
5 star customer service from Tracy!
I was served by Tracy in Farnham and she was absolutely fab!!
I am still finding my way after having a baby and Tracy was so helpful and supportive with finding me my size. I ended up purchasing a jumpsuit for my return to work after my maternity leave and I feel amazing in it. She also entertained our baby whilst I tried some other outfits on which helped me feel less pressured and I could take my time.
Amazing experience and I will be back soon hopefully!
25 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Dear Susan,
Thank you so much for sharing your wonderful experience with Tracy in our Farnham store! We're delighted to hear that she provided such helpful and supportive service, especially during this special time after your maternity leave. It's fantastic that you found the perfect jumpsuit and felt amazing wearing it. We'll be sure to pass on your kind words to Tracy.
We look forward to welcoming you back soon!
Lovely Staff
Lovely Staff - The girls in the shop were super friendly, welcoming and extremely helpful finding me a size in some trousers that weren't on display and fetching me a smaller size when required.
21 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Sam,
Thank you so much for your kind words! We're delighted to hear that our team made your visit enjoyable and helped you find the perfect fit. Your feedback means a lot to us, and we'll be sure to pass on your compliments to the staff. We look forward to welcoming you back to Whistles soon!
Whistles customer help - very quick and helpful
I had a query about a return which was beyond the usual time allowance. The chat bot quickly moved me to a human assistant. Kay was really helpful and, after clarifying my issue she very quickly came back to me and resolved the problem.
The system was quick, easy and positive - thank you Kay & Whistls
23 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi MK,
Thank you so much for your kind words! I'm delighted to hear that Kay was able to assist you quickly and resolve your return query smoothly. We always aim to provide a positive and hassle-free experience, and your feedback means a lot to us.
If you need any further help, please don't hesitate to reach out. Thanks again for choosing Whistles!
Very friendly helpful ladies
Very friendly helpful ladies. Told them what I wanted an outfit for and they came up with a perfect outfit, something I would never look at or try. Absolutely wonderful.
20 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hello Claire,
Thank you so much for your lovely feedback! I'm thrilled to hear that our team could help create the perfect outfit for you, especially something new and exciting. It's wonderful to know you had such a positive experience with us. If you ever need more styling assistance or have any questions, please don't hesitate to reach out.
Ordered a pair of Koki lace up white…
Ordered a pair of Koki lace up white trainers in March. When they arrived they had a blue mark on them so I had to order another pair and send the faulty ones back. The new ones arrived and have another blue mark on them. You would think they would check stock before it’s sent out.
22 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Dear Sarah,
Thank you for reaching out and bringing this to our attention. I am truly sorry to hear about the issues with the Koki lace-up white trainers you ordered. It is disappointing to receive faulty items, especially after having to return the first pair.
Please rest assured that we take quality control seriously, and I apologise for the inconvenience caused by these repeated problems. I would like to resolve this for you as quickly as possible. Could you please reach out to our customer service team?
Thank you for your patience, and I look forward to your reply so we can make this right.
The sales staff was helpful and polite.
The sales staff was helpful and polite at the Reigate store.
I am between the age group of 65-70 years.
I bought two tops - a white cotton Broderie shirt and a chocolate brown crochet top with short sleeves, as well as two T shirts in seemed like linen fabric in Navy blue and Red. The quality of all items that I purchased was very good so were the styles.
15 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Dear ANURADHA DESAI,
Thank you so much for your wonderful feedback and for taking the time to share your positive experience at our Reigate store. We're delighted to hear that you found our sales staff helpful and polite, and that you are pleased with the quality and styles of your new Whistles tops and T-shirts.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Whistles Customer Care.
Pleasure to shop at Beaconsfield
I would like to give a big shout out to the lovely ladies in the Beaconsfield branch.
Whenever I visit the store these ladies are always so pleasant and extremely helpful.
They keep the store looking immaculate and the clothing is always displayed to perfection, I haven’t always found this to be the case in other Whistles stores that I’ve visited.It’s always a pleasure to shop there.
19 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Thank you so much for taking the time to share your wonderful feedback about the Beaconsfield branch! We're delighted to hear that our team there consistently provides a pleasant and helpful experience, and that you appreciate the care they take in maintaining the store and displaying our clothing beautifully.
Your kind words mean a lot to us and encourage our staff to continue delivering the best service possible. We look forward to welcoming you back to Whistles Beaconsfield soon!
Thank you very much Niamh
Thank you very much Niamh, excellent service, quick to reply and sort my issue out. Would definitely use the webchat again. Thank you again.
19 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Good afternoon Helen,
Thank you so much for your kind review! We’re delighted to hear that Niamh was able to help resolve your issue quickly and provide excellent service.
It’s great to know you had such a positive experience using our webchat, and we’ll be sure to pass your lovely feedback on to Niamh. Thanks again for taking the time to leave a review!
Kind regards, Whistles Customer Care
Great in-store customer service!
Big shout out to Munira at Westfield White City!
She was incredibly friendly whilst I was stressing about buying a last minute dress. There were a range of petite options in stock (a godsend) and Munira patiently helped me get some options and even gave me advice on what style would work best. Overall a great experience - thank you!
16 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Lea,
Thank you so much for your wonderful shout out to Munira at Westfield White City! We're thrilled to hear she made your last-minute dress shopping stress-free and that her advice and kindness helped you find the perfect petite options. We'll be sure to pass on your lovely feedback to her.
Thanks again for sharing your great experience with Whistles!
Best wishes,
Whistles Customer Care.
So glad whistles has updated the…
So glad whistles has updated the clothing wear, seems the fittings are a lot better to, been very happy with the last few collections, hopefully it continues
16 de abril de 2026
Opinión espontánea
Respuesta de Whistles
Hi Mel,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the updated clothing and improved fittings from Whistles. Your feedback means a lot to us, and we'll certainly pass this on to the team. We hope to continue bringing you collections that you love! If you ever have any suggestions or need assistance, feel free to reach out.
Best wishes,
Whistles Customer Care.
Store was light and airy
Store was light and airy.
Great choice of clothes and staff very helpful.
Bagged a bargain on the sale rail!
16 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Tracey,
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the light and airy store atmosphere, found a great selection of clothes, and received helpful service from our staff. Congratulations on bagging a bargain from the sale rail too!
We look forward to welcoming you back to Whistles soon.
Best wishes,
Whistles Customer Care.
Many thanks Whistles shop at St Pancras
16 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hello there,
Thank you for your kind feedback!
I am delighted to hear about your positive experience at our St Pancras Whistles shop.
We hope to welcome you back again soon.
-Whistles Customer Care.
Your staff were beyond helpful but not…
Your staff were beyond helpful but not having mirrors positioned anywhere in the shop to enable one to view the back of an outfit made it necessary to purchase the item to check it out at home before deciding to keep it!
15 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hello Eve, Thank you for taking the time to leave us this feedback,
Lovely dress, great customer service!
I was looking for a dress for a special occasion and had a great deal of difficulty finding one I was happy with. I popped in to Whistles and saw a dress that I potentially liked. Then I noticed that Luicija (the customer assistant) was wearing the dress and she persuaded me to try it on. When I did it looked lovely so I bought it! If she hadn't been so persuasive and helpful I may not have bought this lovely dress. Thank you so much for your help Luicija!
15 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hello Mrs Harris ,
Thank you for taking the time to leave us feedback.
Thank you also for choosing Whistles for your occasion. We are happy to hear that your shopping experience in our store was positive and we are glad you found the perfect outfit!
Very friendly and professional
The staff in the store were extremely helpful and very friendly, giving excellent customer service. It was a pleasant experience, thank you
15 de mayo de 2026
Opinión espontánea
Respuesta de Whistles
Hi Andrea,
Thank you so much for your wonderful review. We’re delighted to hear that our team made your visit such a pleasant experience with their helpful and friendly service. Providing excellent customer care is very important to us, so your kind feedback means a great deal. We look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
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