Wizz Air Opiniones 

Wizzair company is sooo rude. They have extremely high prices for flights. For a flight from Luton to Bacau on Christmas time they sell tickets for £2600 for 3 people return. With this money we can flight to Dubai. That’s really rude , they not thinking to the people at all. Very bad.

AVOID WIZZ AIR UK — TERRIBLE CUSTOMER SERVICE AND NO RESOLUTION

Me and My Wife.
I am writing this review because, after months of waiting, Wizz Air UK has still not resolved my compensation/payment claim following the cancellation of my flight from Valencia to London Luton in June 2026.

The flight was cancelled at extremely short notice, causing enormous disruption to everyone travelling that day. There were around 200 passengers affected, and the way Wizz Air handled the situation was extremely disappointing.

We were left to deal with the consequences ourselves. We were not provided with a hotel, we were not given a proper alternative flight that allowed us to return home as planned, and we were not given adequate assistance or vouchers to cover the expenses caused by the cancellation.

Because of this cancellation, I had to spend additional money on accommodation, transport and getting back into the city. I have suffered more than £500 in losses and additional expenses, completely as a result of the disruption caused by the cancellation.

But the worst part is what has happened AFTER the flight cancellation.

It is now October 2026, and I am STILL waiting for my payment.

Wizz Air keeps asking me for a boarding pass that I no longer have access to. The boarding pass was provided digitally through the airline's system. Once the journey was completed and the boarding pass was no longer available in the app, I could not simply produce a physical document that no longer exists.

I have already provided screenshots showing my booking and proof of the flight purchase, but Wizz Air is refusing to accept this evidence and continues insisting on the original digital boarding pass.

This is completely unreasonable.

How can a company expect a passenger to provide a digital boarding pass months later when the document was stored within its own digital system and is no longer accessible to the passenger?

Wizz Air has all the information relating to my booking, passenger details, flight, payment and travel history. They should be able to verify their own records instead of continuously putting the burden on the customer to produce a document that is no longer available.

I have spent months going back and forth trying to get this resolved. Instead of simply dealing with the claim properly, Wizz Air keeps requesting additional evidence that I cannot reasonably provide, despite already having other proof of the booking and payment.

The cancellation itself was already a major inconvenience. Having to arrange accommodation, pay for transport, reorganise our journey and deal with more than £500 of unexpected expenses was stressful enough.

But then having to wait from June until October without receiving the money I am owed has made the whole experience even worse.

This is not just about the money anymore. It is about how passengers are treated when something goes wrong.

Airlines know that passengers are dependent on them when a flight is cancelled. They know that people may have hotels, work, connections, transport and other commitments waiting for them at their destination. When an airline cancels a flight, passengers should not be left to deal with everything themselves and then spend months fighting to get their money back.

My experience with Wizz Air UK has been extremely frustrating from beginning to end.

Flight cancelled.
No adequate assistance.
No hotel provided.
No proper alternative arrangement.
No adequate vouchers.
More than £500 in additional losses and expenses.
Months of waiting.
And now they are refusing to process the payment because I cannot provide an old digital boarding pass that is no longer accessible.

This is absolutely not the level of customer service I expected from an airline.

I am sharing this review so that other passengers can understand what they may have to deal with if something goes wrong with their Wizz Air flight.

Before booking with Wizz Air, I strongly recommend that passengers understand exactly what evidence they may be expected to keep and what happens when the airline cancels a flight.

For me, this has been an extremely disappointing experience, and after everything that happened, I am still waiting for Wizz Air to resolve my claim and pay what is due.

Think carefully before booking with Wizz Air UK. My experience has been months of stress, additional expenses and a complete lack of satisfactory resolution.

Wizz Air – en komplet katastrofe fra start til slut. Aldrig igen.

Jeg kan næsten ikke forstå, at det kan være så besværligt at være kunde hos et flyselskab.

Dagen før min hjemrejse modtog jeg en mail fra Wizz Air med besked om, at jeg skulle foretage online check-in.

Problemet var bare, at Wizz Airs eget system ikke kunne finde min reservation.

Jeg prøvede bookingnummer, reference, mit navn og forskellige kombinationer. Intet virkede. Jeg brugte næsten en time på at forsøge at løse et problem, som jeg på ingen måde selv havde skabt.

Og hvad gør man så, når man har en flyrejse dagen efter og ikke kan få adgang til sin reservation?

Man forsøger naturligvis at kontakte flyselskabet.

Her rammer man så Wizz Airs næste katastrofe: kundeservice eksisterer tilsyneladende kun på papiret.

I stedet for at kunne få fat i et menneske bliver man sendt gennem et håbløst system med login, chatbot og automatiserede svar. Når man har et konkret problem med en eksisterende flyreservation, er det helt grotesk, at man skal kæmpe sig gennem sådan en labyrint for overhovedet at få hjælp.

Det her er ikke kundeservice. Det er et system designet til at få kunden til at give op.

Jeg kan acceptere, at et IT-system kan fejle. Det kan ske.

Det, jeg ikke kan acceptere, er, at et flyselskab efterfølgende ikke har en ordentlig og tilgængelig kundeservice, hvor et menneske kan tage ansvar og løse problemet.

Og det er præcis her, Wizz Air efter min mening fejler totalt.

Mit råd til andre rejsende er derfor meget enkelt: Lad være med at vælge Wizz Air bare for at spare nogle få hundrede kroner.

Et flyselskab skal ikke kun fungere, når alt går perfekt. Det er først, når noget går galt, man finder ud af, om virksomheden faktisk tager ansvar for sine kunder.

Min oplevelse med Wizz Air har gjort det helt klart for mig, at jeg fremover hellere betaler mere for en billet hos et andet flyselskab end at udsætte mig selv for det her igen.

Jeg vil hellere betale det dobbelte for en flybillet end at flyve med Wizz Air igen.

For mig er det her ikke et spørgsmål om prisen.

Det handler om basal kundeservice, ansvar og respekt for kunderne.

Wizz Air: Aldrig igen. Ikke engang hvis billetten er gratis.

I booked two flights earlier this year to Venice, they then changed the times of the flights to much later and it became untenable for us, when I tried to cancel our flights I came across the most rude and unhelpful Customer service representative ever .The long shot is I got a paltry refund of £48.70 from a total cost to me of £509.67,i find this totally unacceptable .I will never fly Wizz Air again.

Scammers. In good faith I PAID IN ADVANCE when checking out so I could take my extra bag. The checkout process made it appear that I had already paid for bags, only for the evil woman (who only gave her name as L Patel) at the boarding desk tell me I had to pay even more to take my bag on board. It’s a scam. Even the guy helping with bags onto the plane said I’m not the first, and won’t be the last to get scammed in this way. I will NEVER fly Wizz again and hope their business eventually goes bust.

This Company is a complete joke or rip off do not use them.

We tried the night before to get checked in online and the app it would not work.
We tried again before we left for the airport again both would not work.

You have to check in 3 hours before which we tried on all attempts.

We got to the Airport 2 1/2 hours before check in and they would not let is on the flight unless we payed 100 Euros. We have tried to claim it back but they do not respond.

A Word of WARNING there facebook page is not theres its full of scammers trying to get you to part with money telling you its a credit.
At some point this company will loose all its custom they are not what they say on the packet and they wont respond to this either

ESPERIENZA ASSURDA E COSTOSA CON WIZZ AIR – ATTENZIONE AI BAGAGLI
Esperienza pessima e, a mio avviso, gravemente fuorviante nella gestione dei bagagli.
Avevo già acquistato e pagato €137 per un bagaglio da stiva da 20 kg, per andata e ritorno. Successivamente, tramite l'app, ho cercato di aggiungere un secondo bagaglio da 26 kg.

La procedura mi ha portato a pagare altri €96,75, facendomi credere di aver aggiunto un ulteriore collo. Non era chiaramente indicato che, effettuando questa operazione, il bagaglio da 20 kg già pagato sarebbe stato cancellato e sostituito con quello da 26 kg.

La cosa ancora più grave è che non me ne sono nemmeno accorta subito: l'ho scoperto soltanto dopo aver contattato il servizio clienti, quando mi è stato comunicato che il mio bagaglio da 20 kg era stato cancellato e sostituito con quello da 26 kg.

Risultato: €233,75 complessivamente pagati e un solo bagaglio da 26 kg, quando la mia esigenza era avere DUE COLLI.

E secondo il servizio clienti, Wizz Air non permette di avere un collo da 20 kg e uno da 26 kg, ma soltanto due colli dello stesso peso. Peccato che questa limitazione non mi sia stata resa sufficientemente chiara nel momento in cui ho effettuato l'operazione, come dimostra la registrazione dello schermo che ho conservato.

Trovo inaccettabile che un cliente che ha già pagato un servizio venga portato, attraverso una procedura poco chiara, a pagare altri €96,75 senza rendersi conto che il servizio precedentemente acquistato viene cancellato.

€96,75 per soli 6 kg in più, senza aver ottenuto il secondo collo che stavo cercando di acquistare.

Ho già presentato un reclamo formale a Wizz Air e richiesto il rimborso, non mi risponderanno mai. Praticamente ho pagato piu il bagaglio del volo.
Consiglio a chiunque utilizzi Wizz Air di fare estrema attenzione alle schermate relative ai bagagli e di controllare immediatamente la prenotazione dopo ogni acquisto.
Io, personalmente, dopo questa esperienza ci penserò due volte prima di acquistare nuovamente servizi aggiuntivi tramite Wizz Air. LADRI

I originally booked a flight leaving locatiom X at 1845 and arriving in location Y at 2000 on 25th October 2026. The flight was purchased on 15th March 2026, well in advance of the flight date. I also purchased a bus ticket from location Y airport to location Z which cost £25.20.

On 22nd April I received notification that my flight had been rescheduled. Due to the later flight time, I had to reschedule my bus which cost me an additional £5.

Today, 11th August, I received another email stating my flight has been brought forward to 1245 on the 25th October. The new flight time is totally dissimilar to the original booking and completely unsuitable, so I paid extra money to change a bus booking for no reason.

Having previously flown Wizz Air with no issues, I couldn't understand other people's distrust and dislike. Now I do. The airline is a circus, an absolute joke, a disgrace. I would strongly advise anyone who is thinking of getting a cheap flight to stick with other budget airlines.

Avoid at all costs

Avoid this airline as much as you can
The only positive thing that can happen is that they go under and someone else capable replace this company and its brand
Three hours and a half of delay without any external factor impacting on schedule.
Incapable, horrible, stupid.
Go bankrupt the only hope

After decades of Wizz Air operating, they have never once shown any respect for a stress-free journey of their customer — instead repeteadly made arrangements that have benefited them without any regard on how these affect the customers who are buying their services (until they don't!).

Wizz Air effectively lets you purchase a promise to buy a seat later. When you book a Wizz Air flight, you cannot board the plane unless you've specifically bought a seat as well — during checkout, you're forced to buy either a seat of your choice or one suggested by Wizz Air. There is no other way through. So what exactly am I buying with the flight ticket itself?

If you haven't travelled recently, don't be fooled by these tactics. Sadly it seems to have become a generic business model that all companies now follow — how can we push stress levels as high as possible and show no respect whatsoever to our customers? Why not have a transparent ticke price off the bat?

On top of that the check in itself is a disgrace in this day and age. After paying for the mandatory seats there's no confirmation screen whatsoever. You're left to navigate back through the entire platform just to check whether your services have actually been booked and are showing up.

Why offer a smooth experience when they can make it as stressful as possible? This was my last flight with them. Good luck with your company.

I booked my flight tickets using Wizz Flex - online, some websites stipulate that Wizz will either credit your account or refund the original payment method.
After realising that I had double booked my flights, I called Wizz air customer service who told me categorically they will not refund my account but will send me a credit within 72 hours. I don't want a credit - I don't want to fly with Wizz air. Ever.
It's been 72 hours and there is no credit but I've been debited for the flights on my credit card. I called customer service, waited in line for 20 minutes to then have the phone put down on me when I managed to connect with an operator.
It's illegal for you not to honour your policy.

Wizz air are such scammers. They cancelled my flight (there last of many groups they cancelled) and it seems almost impossible to get my money back. They say they've given it to me in credit which I don't want - and there is no obvious way to get an actual refund. I never want to use this company again.

Mega dårlig oplevelse vi prøver at checke ind online som ikke virker når vi sp går ind på hjemmesiden for st fikse det så virker det ikke og så venter vi i 3 TIMER i lufthavnen bare for at få afvide vi skal betale 628kr totalt pga en fejl fra jeres side.

SÅ DÅRLIG FLYSELSKAB!
Jeg vil aldrig anbefale det! Og jeg kommer aldrig nogensinde til at flyve med dem mere!
De snakker så dårligt til kunderne!
Og griner af kunderne !
Jeg vil ikke anbefale dem overhovedet !
HOLD JER LANGT LANGT LANGT VÆK!
Hvis jeg kunne give dem -0 stjerner havde jeg gjort det så dårligt det er !!!!!

our whole experience from the beginning was bad. our tickets went up $80 each right before we paid for them online. our tickets were online check in only, but online check in did not work. after trying for 24 hours to check in online, we went to the airport. we were charged $45.5 per person to check in. and when we submitted all proof and receipts to customer service for a refund, we were told "it is our responsibility to ensure we had checked in, and got our boarding passes before the flight."
I would not recommend flying with Wizz Air to my greatest enemy.

Wizz Air’s “All You Can Fly” pass is very misleading. After purchasing it, I discovered that I’m unable to book many flights — even ones that appear half empty. There is no transparency about how many seats are allocated to pass holders or why certain flights are unavailable.

These major restrictions are not clearly explained when you buy the pass. “All You Can Fly” sounds flexible and accessible, but in reality availability seems extremely limited. I feel misled about what I actually paid for.

I would strongly advise others to fully understand the hidden limitations before purchasing.

I had a deeply upsetting experience with Wizz Air.

I completed online check-in correctly for our booking. At the final step, all passengers showed as checked in, indicating completion from the customer side. Despite this, at the airport we were told the system showed no check-in and we were charged £182 for airport check-in for four passengers.

This strongly suggests a technical failure in Wizz Air’s system. No additional service was provided beyond what should already have been completed online.

Before paying, we called Wizz Air customer support from the airport to explain the situation. No investigation or help was offered, and we were told that the charge was required or we would miss the flight.

This was urgent bereavement travel. My wife was travelling after her father had suddenly and unexpectedly passed away only hours earlier. Being forced into this situation on what was already the worst day of her life caused significant additional distress.

After travelling, I again contacted customer support by phone. The possibility of a system error was dismissed and no refund was offered. There was no empathy or understanding shown despite the circumstances.

Customers should not be penalised for system failures — especially during bereavement. I am still seeking a fair refund of this charge.

I actually can't believe it. I bought they flights and paid - the money LEFT MY ACCOUNT - and 20 days later, still with no reference, I called their helpline. I explained my issue and the customer service lady just said there was nothing they could do without the email. Went round in circles for 20 minutes before I gave up and contacted my bank. I sincerely hope I never have to book with this airline again.

The most complicated refund process i have ever experienced! Wizz Air changed my flights and offered alternatives (which did not work for us) or a refund. refund is only in Wizz credits which you have to use within 12 months. After much searching i found i could request the credits be refunded to my payment card, but then had to provide so much information I have spend hours trying to find everything they need. Hopefully there now after being logged out several times and am told my account should be credited in 7 days...