Wizz Air Opiniones 

Still trying to resolve the matter of having my flights refunded after they denied boarding due them over selling the flight. Their call center is manned by sullen dismissive people who simply refer you to the website. The website has no facility through which a refund can be obtained but makes it clear that if one cancels voluntarily one agrees with their terms and conditions which stipulate zero refund.

Thinly veiled scam. Wizz charges £27 for an online travel agent, which I'm not, and I doubt any other individual travellers are. They also make it extremely difficult to even get the refund once make the booking. Rely on busy people not to notice. Atrocious behaviour and just so unnecessary/counter-productive.

Scam all the way, from flight booking, to chat support to call centre. Rude, liars, scammers .. these people are trained to rip you off in every possible way- avoid if you can

Shocking the whole thing was bad was charged for check in because it was not working then spent hours on the plane not even a free drink of water we was diverted to a different airport as a passenger was ill we waited so long before we could fly no free drinks never fly with this company again .

WizzAir - ground staff just dont have that customer service ettiquette. Is it just me or the staff at the airport are not very helpful with an attitude. Had bad experience in Luton. Had bad experience in Sarajevo.

Scam all you can fly !!!
Never flight available just some stupid route like budapest Bucarest

La compagnie Wizz air malta
Très très Mauvaise voire archi nulle ! A éviter absolument. L aller en vol avait pourtant bien commencé dommage pour une première fois en famille !!
Obligée de mettre une étoile pour pouvoir écrire l avis mais mm pas d étoile que du négatif
Fuyez cette compagnie qui change les horaires et jours de vol comme elle veut !!!
A nous de nous débrouiller pour le retour et avons dû payer une somme exorbitante pour pouvoir rentrer chez nous !
Aucun remboursement !!

oh my GOD, the worst air line company, if you can avoid, avoid it!

too many to explained

Avoid!!! my bag was broken 3 places when arrived to my holiday, filled up a form in airport,taked pictures etc fill up a claim form there I show all this for wizz air ...they refused to pay because I haven't take to a approved bag repair shop and don't have a proof from them that cannot be repaired!!! Seriously? I arrive in a holiday resort and you expect me to travel to a big city to find a repair shop(the cost of travel is 10x more than the bag cost, and my holiday time ??!) You lost 4 regular costumer!

Unbelievable. Spent over 2 hours trying to get my booking for luggage sorted all I got was a flaming robot keeping asking questions which was nothing to do with my problem if I phoned customer service they charge you £15 to solve your problem I have emailed and still not a reply their luggage prices are the most expensive ever My hold luggage for 20 kg £112. ’ they know if you have children you have no choice but to pay. the bag or case you can take for free is smaller than all the other flight company’s I booked my holiday through love holidays if I had known the flights were so expensive I would never have bothered I also tried to cancel the holiday only to find out they paid up front and I would still owe the rest no refunds at all so you just loose all your money ?????? With WIZZ. The cheapest seat booking prices are £19 per person each way for 5 people whom
I’m paying for as a family treat Regrettably waiting 6 months for a holiday I regret I ever booked

Very disappointed. It is the worst company. My flight Tirana-London was overbooked so I was denied boarding. Wizz Air overbooked my flight and didn't offer any reasonable alternatives, such as a hotel accommodation. I had to pay £40 extra on top of my ticket which was around £300 as I hadn't secured my seat. (I went 3 hours early to check in at the airport). I stayed more than 30 hours at Tirana's airport after the staff told me and 4 others passenger would accommodate us at a nearby hotel at 1 am. No hotel, no water, no food. After 2 months there is still no refund. I have complained, evidence etc. but there is nowhere and no one you can talk to only automated emails. This should totally be illegal. I will never travel with Wizz air again.

not bad
i like this air line but sometimes long waiting lines i like this airline because it has a fun landing! food is expencive though
not too much leg room but if ur 5,8 then u got 1 inch of leg room

Nach dem Verspätung die das Unternehm gehabt hat
(8 volle Stunden) Der Flieger hebt endlich ab , aber der Anschluss Flieger ist wohl verpasst worden.
Ich musste 3 Tage warten für den nexten verfügbares Flieger nach Heim.
Die ganzen Kosten die die da durch entstanden sind habe ich selbst dann bezahlen müssen.
Das Unternehm hat noch bis heute noch keinen Entschädigung ausbezahlt.
Der Urlaub und somit der Rückkehr nach Hause mit diesem Unternehm war am 22.07.2024.
Heute ist es 16.10.2024 und das Unternehm weigert sich immer noch eine Entschädigung zu leisten.

It's bad every time

Jeg aflyste min rejse og skulle have refunderet pengene for adskillige måneder side. På trods af adskillige opkald og skriftlige henvendelser har jeg fortsat ikke modtaget mine penge.

Not on time. no info. no staff no service. Still stuck in sophia airport. Better had stayed home.

No help whatsoever
1st August flight to Varna, Bulgaria. Initially delayed 2 hours then 6 then 8 then cancelled. The information from Wizz was very late or non-existent. Insufficient refreshment vouchers, no information about the cancellation and an sms offer of a hotel at 01:50, three hours after the cancellation.

No representatives at the airport and a customer care line that costs £1.45 per minute.

The claims procedure is unnecessarily complicated and convoluted, then it appears one cannot claim for the return flight until it leaves! There is no room for other claims on the form.

No service, no help and no plane.

I will never book with Wizz again and would strongly advise that other travellers look at other options.

If it works it may be fine, but if something goes wrong, which it seems to there is extreme difficulty for the traveller to achieve compensation.

Never again

A Nightmare Journey with Wizzair
I want to share a frustrating experience we recently had with Wizzair on our flight from Naples to London on 1 August 2024. Travelling with our 9-month-old son, we faced a series of mishaps that left us incredibly disappointed and stressed.
First, our flight departed nearly two hours late due to air traffic control issues. To make matters worse, we made an unscheduled stop in Paris to refuel, allegedly due to turbulence. However, cabin crew revealed that it was actually due to the pilot's inexperience and a misjudgment in fuel planning. The cabin crew’s words were “he’s a new captain and he’s not familiar with procedures”. We were not informed of this stop until after we had landed, leaving passengers and crew confused and very worried.
Adding to the chaos, a passenger was caught smoking onboard, yet the crew merely gave a warning without taking further action. This raised serious safety concerns for all passengers, especially those with young children.
Overall, the lack of communication, poor management, and safety lapses turned what should have been a routine journey into a nightmare. We’ve reached out to Wizzair for compensation but they “don’t operate customer service by email” and there is a €15 charge per call. We have submitted a claim form but don’t hold much hope as they have blamed the delay on “severe weather”
If you still choose to fly with Wizzair, be cautious and prepared for potential mishaps. I would 100% not recommend it to anyone with children as the whole experience was very distressing. We’ll update on any developments.

I DO NOT RECOMMEND WIZZ AIR: The experience with the outward flight to Bucharest (from Madrid) was quite chaotic. The billing staff is very very slow (it took the same 15 minutes with a passenger who was taking a tram), due to various problems and things that did not appear in the system (and the client had paid). Then, to board the plane they are slow, disorderly and chaotic... creating a really unpleasant situation. If you are old, have problems/go with a cane, or are pregnant they just don't care. There is no concept of priority. Well... if it exists, they charge you for a "prioriti" service that is supposed to get you on the plane before everyone else... but since it includes a trolley-type suitcase to carry in the cabin, everyone pays for it. With which the concept of priority is diluted and all the people get on the plane in a rush. Compared to other airlines, they are a disaster.
Now we go to the return trip (Bucharest-Madrid), which was unpleasant, disastrous and I would almost say bordering on "SCAM". First you should know that if you can check-in online, YOU SHOULD DO IT. Otherwise, at the airport they will charge you €45 per passenger to check in at the counter (any airline does it for free, since it is a service, a way to control the access of the ticket and also know "who " Flying). However, on the WIZZ AIR website it clearly says that if they do not have the online check-in service open for your flight, THEY CANNOT CHARGE YOU a cent. On the outward journey from Madrid this was the case. But, BUCHAREST is another world and as long as they can take advantage... well they will.
The fact is that our return flight, without any prior notice, changed airports and instead of leaving from their international airport, it left from a civil airport that is in the city. Needless to say, at the international airport no one had any idea about anything and it was impossible for them to inform us of anything. Finally we got someone to help us with the information. The race begins to get to the other airport by taxi, in a city that is clogged all day by traffic jams... we manage to get there. And when we arrived at the check-in counter we found that the flight (for reasons I don't know) was operated by another airline and as the case was, we would have to pay those €45 billing per person... we are a family of 3, so if we wanted to get on the plane we had to spend €135. The excuse was "online check-in", but since you are sold and if you don't pay you are stuck there, you have to jump through the hoop. A FRAUD. The curious thing is that it was the only flight that was operated that day at the airport, and the same two employees who checked in were the ones who later controlled the passengers getting on the plane. The flight left 1 hour late because of all this. We are complaining about this to WIZZ AIR, but I simply DO NOT RECOMMEND FLYING WITH THEM. In the end it is better to fly with a serious airline that gives you good service. Cheap is expensive.

I recently had the unfortunate experience of booking a flight with Wizz Air, and I can confidently say this is the worst airline I have ever dealt with. My flight was cancelled (W4 6303 MXP - LGW 21/07/2024), and when I contacted their customer service for a refund, they refused, citing "extraordinary circumstances" as the reason.

This airline seems to have a very loose interpretation of what constitutes extraordinary circumstances, using it as a blanket excuse to avoid refunding customers. I find this completely unacceptable and deeply frustrating, as it leaves passengers like me out of pocket for services we never received, on top of being stuck abroad for 2 days.

The customer service was unhelpful and dismissive, showing no empathy for the inconvenience and stress caused by their cancellation. It's clear that Wizz Air prioritises their bottom line over customer satisfaction.

I strongly advise anyone considering flying with Wizz Air to think twice. There are plenty of other airlines that treat their customers with respect and honour their commitments. Avoid Wizz Air if you want a hassle-free travel experience.