Wizz Air Opiniones 

I lost £1612 . I booked a flight for my family . Covid happened so I cancelled and chose an option to have credit in this value in my wizz air account as I knew I will go a little later. After 4 months I was booking the flight again , only to find that my account has £0 . Apparently it expired after 3 months. No warning nothing .i did complain no win. it was in terms conditions only within 3 months I needed to rebook. I find this approach very immoral , trying to catch people . But what goes around volumes around. I do not want anything to do with this greedy company .

An absolute diabolical company who said they were hanging up on the call as they couldn’t help us with our refund.

Wizz Air cancelled the return flights to Turkey and offered unacceptable dates as alternatives, (the alternatives weren’t possible for us) so a refund was requested. This is where the issue starts.

Long and short (I think it’s to do with exchange rates) the amount offered as a refund was significantly less. Wizz Air had no explanation for the difference and basically said it was tough and that the couldn’t help further stating that the loss was down to us even though the cancelled the flight. The operator was disgusting in putting the phone down on us.

DO NOTUSE WIZZ AIR

Wizz Air advertises its WIZZ Discount Club in a very unclear and misleading way. The “25% discount” was not applied to my booking, and at no point were any conditions, restrictions, or validity periods properly explained.Travel itinerary: ISK44B

The promotional offer looks attractive on the app, but in reality provides no benefit. The lack of transparency creates confusion and leads customers into paying for something that delivers nothing in return.

Be cautious before purchasing the WIZZ Discount Club — it does not work as advertised.

This practice undermines trust and raises significant concerns regarding compliance with fair advertising and consumer protection standards.

These types of offers are a complete disappointment — designed in a way that provides no real value and ultimately traps customers into paying for something that delivers nothing in return.

Worst airline ever. Cancelled my flights and have put up every obstacle to try and not refund me. This was 2 months ago and still no help. Their customer service refuse to put me through to customer relations and also refuse to provide details of their regulator. Managers refuse to call back.

Worse airline. AVOID at all cost. It’s not really cheaper as there are so many hidden fees. When arriving at Luton airport there was an issue with the bag drop off then I was told to go to the desk to get help and they said I missed the cut off time for baggage. Staff are rude, there was no customer service trying to help resolve the issue. I was told to leave my bag at the airport and get it when I fly back. This makes no sense. Every where else in the world will put your bag on the next flight or actually help find a solution. I have now had to rebook the flight and fly from Birmingham as they said they can’t help me. Absolute disaster.

2 issues
1 My friend and I flew to Tirana from London on 8th May. The flight was delayed by over 6 hours. During thistime we got no food vouchers nor any emails re what was happening
2 We applied for our Compensation. Wizzair at first didnt even accept responsibility but said we had to claim through last.minute. My friend finally got her £300 compensation but wizzair paid my money to someone else. This is despite me filling out a Declaration saying my money should go to my friend (who booked the whole thing for us both). They have sent the money to someone with the same name but totally different email address and in Euros. We have proved passport details to show i was on flight but they've now said 'the money was paid' so we wont do anything more.

Two hours and counting trying to make a booking on a Wizzair flight; the website is non-intuitive, utterly useless. I had to search the internet for their UK phone contact, because it's either not on their site or buried deep (0330 977 0444). It's impossible to get to a human being on that number, just recordings stacked up on every menu option. I cannot complete the booking, it seems, unless I agree to join a "Discount Club). If there is a way of bypassing this it's buried as deep as the phone number. Their stupid chatbot is useless; just pushes out a generic standard reply to any message mentioning booking. I'm well aware of Wizzair's appalling reputation, having retired recently from the airline business, but unfortunately am committed to travel on this particular service, assuming I can complete the booking. But that will be my first and last Wizzair experience. I could accept the discount club offer, but will not be forced into buying a dubious service that I don't need or want, at a cost of over £50.
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PS; Finally managed to overcome the website and complete a booking. Final insult was the exchange rate used to convert to GBP. Ah well, let's hope the check-in, boarding and flight are OK.

Poor customer service by ground at Turkey. No consideration for passengers with children. At one point the manager was shouting at passengers.
Online check out was not working for days which was complete sabotage to charge passengers at the airport alrhough this was meant to be part of the initial package.
The entire team needs to take a course in customer service.

Flying with my partner, we booked both tickets together and because we didn't pay for seats, they separated us in the plane. Vile.

I flew Wizzair from Rome to Yerevan on 8 September and received an email in advance asking me to check in online. I did this and all was fine.
On the return journey, I did not receive any email in advance. Just to be sure, I clicked 'Manage Booking' on my original booking email but it just brought to an option to book another flight - which I did not want. So I went to the check-in desk at Yerevan airport on 10 September - but they refused to check me in unless I paid a fine of €60 for failing to check-in online. I told them I tried to check-in online but it wasn't possible. They still refused, so I had no option but to pay the €60.
This is downright thievery by Wizzair. I will never fly with them again

If I could give them a zero I would. No customer service. Landed us in the wrong airport. Months later still not received any compensation or response to our claims. Charge to check in at the desk even though this wasn’t made clear and my partner cannot check in online due to his travel documents. Horrible staff and just very very disappointed. Will never use again

If you don’t check in before you get to the airport, they charge you £44 per person. If your bag is 0.5cm larger than allowed they charge you £72 for a handbag They are rude, almost missed our flight because there is no way to even check in your luggage or on their website. When you get to the airport you must do everything before you get there and it doesn’t tell you that anywhere in advance I would not fly with this company ever again you’ll get ripped off. Rude mean and short tempered. Cheap plane no tv so service and pay more for your bag and check inn because their site says you’re allowed a hand bag and you’re not. Expedia is also to blame. Their invoice says you have free luggage carry on and you do not you must pay Even when you showed him the itinerary from Expedia

Flight W9 5331 from London to Antalya on 19.08.25. I have to commend the Captain and his co pilot and all the staff on board that flight! The Captain could see my daughters fascination with the flying quarters; before we knew in he invited her in and allowed her to sit in the seat. What pure excellence and kindness, both captains were jolly, happy and this showed care 💖 and warmth. Thank you. Its also that we were not sitting together and the asian lady and I think turkish steward, really tried to get us to sit together, but that was not possible. But thank you all. I hope, I can leave a few photos 📸

Absolut noget af det værste ift. Flyselskab vi har prøvet. Stor forsinkelse, dårlig service og de lader hellere end gerne folk vente i 6 timer uden yderligere informationer eller kompensation.
Kompensation kan søges på deres hjemmeside siger de i kundeservice. Den side er desværre dog SÅ outdated og rusten at det første bud på Scootergalleri i sin tid tilbød en bedre browser...
Vi rejser aldrig med Wizz Air igen. En skændsel for flyindustrien.

Today i had the worst experience with wizz air Bulgaria customer service by phone. If i had an option 0 stars i could do it. Them online system give error and dont let me to make check in. I call the customer service for help because if i dont make the check in ,then when I arrive to the airport i have to pay for it . The bulgarian office was closed because of the late time and the call was transfered to English speaker. In my first call i wait 40 minutes, some one answer i explain the error in the system and he just told me one minute and cut the line. Then i call second time ,i wait 65 minutes and the line cut again. Then i call again and wait 1 h and 20 minute. Finaly one lady answers but she did not was so helpful , she did not know how can help me and try to explain me that I have to contact with the tird part after i have my pnr number from wizz air and i always make my check in by myself from my wazz air account. Is not professional and not nice service for a big company like that. Im not happy to pay to be trited like that. Please try to work with professional employers that can help us in difficult situations.

WizzAir blatantly violates EU regulations by refusing to pay compensation, claiming they have no records of overbooking – even though it's their legal duty to maintain them. Their ground staff lie at check-in, saying no documents are needed, and never provide the required denial of boarding form. Later, they refuse to process claims without it. Customer service is a joke – they ignore emails, never respond, and phone support is rude and completely useless. Absolutely disgraceful treatment. I wouldn't recommend dealing with their so-called "customer service" to anyone.

Des voleurs. Rien d’autre à dire. Ils font payer absolument pour tout même les petits bagages. Très désagréables. Je ne recommande absolument pas cette compagnie.

A real fraud
They rob your money at airport for check-in without warning you beforehand in no ways
No option for not selecting seat when online checking and nothing mentioned if not doing online check they will charge you £40

My flight was delayed for 4 hours.
It cause me missing my next flight (also wizzair). I had to buy a new ticket .
When I reached out to get compensation for the delay and new ticket, the agent said in writing “THE FLIGHT DEPARTED ON TIME, according to the schedule”
I had a picture of the screen in the airport with the delay info, email from and sms from wizzair saying that the flight is delayed with delay time specified. Nevertheless support agent kept insisting over email that the flight departed on time and they would not consider any compensation.

This is DISGUSTING HOW THE CUSTOMER SERVICE IS .THEY ARE UNABLE TO RESPOND QUESTIONS AND MAKE YOU WAIT.HAS ANYONE HAD TO PAY X2 LUGGAGE THAT IS TO SAY ON INBOUND AND OUTBOUND?