Acme Revival Opiniones 

Complete frauds working at this company. They scammed our business for a “repair” that cost us over a thousand dollars for a piezo machine that worked for barely a month. They now will not respond to emails or requests for a call back. I will be formally submitting a complaint to BBB so others will not be scammed.

This vendor is a scam.
We purchased a rotor for our lab two times and they keep making excuses and canceling order.
DO yourself a favor and work with a trusted supplier like, Labtain, New Life Scientific, Biolabtek, Lab World Group.
LabX is also good.

I sent my miller spool gun in for repair. 1st off they gave me a quote of $400 to fix to be paid with an ach. Now I can't talk with anyone on the phone. They say that they will send it back within 48 or 72 hrs *different times), but has been several months and still no spool gun back or refund. I am thinking that they sold my $1500 dollar investment. Since the review, they have sent a tracking number, but it's been nearly a week and the package has not been picked up from their facility.

On 8/2/23, we purchased a Pelton and Crane OCM Autoclave from ACME REVIVAL for $1245.96, which included a 2 year warranty. The machine arrived on 8/22/23, a week later than expected, worked one time and then would not heat. We contacted the company through online chat because, even though they advertise a customer support number, the only way to communicate with this compamy is through online chat. We were sent a shipping label to return for repair via UPS. We packed the autoclave in bubblewrap, placed it in a large box and then used a second box, which we broke down, to surround the original box for extra protection, taped the entire package closed with shipping tape and sent it out on 9/11/23. On 9/20/23 we received an email from this company stating the returned item did not qualify for their return policy because it had been damaged by the carrier en route and they were returning the autoclave to us. The only option they gave for us was to file a claim with UPS. ACME REVIVAL INC got to keep the 1245.96 we paid to them and then deny any further service, even though we paid for a two year extended warranty, on a machine which they sold to us even though it was a defective product. When trying to file a claim with UPS, we were told the claim had to come from ACME REVIVAL INC, as the return shipping label was under their name and account.
When we told them this information, their only response was to repeat the original message that the package was damaged, they weren't going to do anything about it, contact UPS. What a scam! Sell a defective product, claim it was damaged when the customer returns it for repair, blame the carrier, refuse to acknowledge what the carrier requires to file the claim, and then keep the money without any further action, regardless of paid warranty. A damaged package arriving to this company for repair is their lucky day! A more suspicious person might question who actually caused the damage. Stay away from this company.

This company will not refund my money for a defective AED, even though I returned the defective AED the next day. They keep chatting that the refund is with their Escalation Team. It’s been months. Do not purchase their products for your own safety.

As many others have stated. Please steer clear of this company. We sent them a machine that was having incremental issues. They returned a non-functioning machine. We have followed all of their terms of service, and they refuse to refund our payment. They will not accept my calls and have sent me on a circular email chain with AI bots for 3 months.

Charged my credit card for an AED without shipping it, in violation of Visa's rules. Sent me a series of emails claiming my product was being prepared for shipment. Nearly three weeks later, days after it was supposed to arrive, I complained - so they cancelled my order. I see numerous similar complaints. Stay away from this company - cannot be trusted.

I purchased two medical devices from Acme Revival for a total of over $13,000. Both items were defective and when they were returned to the company, they never refunded my money and kept the equipment!!! I was sent an email saying they were having difficulty refunding me my money due to problems with their payment processor "Stripe". They said to try to get a refund from my credit card...the only problem is that I was told to do this after the time frame when the credit card could issue me a refund. So here I am...no equipment and $13,000 less money in my pocket.

very bad experience with theis company they just cancel your order with even a notification until you call them and find out the order is cancelled for no reason! saty away SCAAAAM

Avoid this company unless they start being honest. We had a terrible experience after returning a benchtop centrifuge that broke down (while under their warranty). They gave us the run around for several months, then said that they returned our money to the original credit card (with no electronic reference information, just their word). Luckily our bank is pursuing this. Responses are empty of any information and sound like they are generated by Chatgpt. I dont think this company is located in the US. Their listed address comes up as blur on Google maps. I suspect that they are located in China. This would explain why they need several months to determine if they can repair an instrument. I think they should be honest about their situation, so that consumers can decide if they are worth the hassle. Drop the empty responses, you only make people very angry. If they were honest and gave realistic timelines for repair, they might survive as there is a need for reliable used equipment. And if they didn't refund our money but are scamming, I hope their business gets burned to the ground.

WORST experience ever, don't even try to purchase from them. I made an order for ~ $1100, and my credit card was charged the whole cost. After almost 3 weeks, I received an email from them saying that the order was canceled and the refund couldn't be processed successfully by their merchant. I was asked to dispute the transaction with my credit card issuer to have the refund. So, I didn't get the item, and I have spent more than one month for the issue to be resolved by my bank to get the stolen money back. STAY AWAY

I purchased a used Pelton Crane autoclave that was listed as a functional device. After paying for the device, it took them several weeks to deliver it, after multiple calls were made. Upon receiving the item, it DID NOT work. I had two different independent repair people confirm it. Acme did pay for the return, but told me they had to have their "team" evaluate the product defect. I still have not received a refund. They are "blaming" their credit processor and told me to file a complaint with my credit company. What crap!!!!~! DO NOT USE THIS COMPANY

Since Trustpilot would not allow for my honest review of Acme Revival, let me summarize my feelings about this company. They are the absolute worst. I would recommend that no one ever does business with them. They took my money and never delivered the product that was ordered. This happened more than once. Customer service was a joke and only served to inflame the situation. Steer clear of Acme Revival.

They randomly cancelled my order with some vague response that "it did not meet FDA standards". I don't work for the FDA and at no point said this to them. I was not consulted prior to the cancellation (which, by the way, was two full weeks after the date they initially claimed they would deliver).

Very dissatisfied. Would highly discourage using this company.

DO NOT USE ACME!! I sent my sensor to this company for repair, they said I would receive a price estimate and would need to approve it before they began. They sent the estimate and began work before I gave my approval. They then sent the sensor back, but it was a completely different one than I sent. They assured me it was mine but I showed photo proof so they would believe me. They then sent back my sensor and what began as an internal issue had changed, as the whole outside was broken off into pieces. They claimed that this is how they received the sensor initially, but it was shipped in bubble wrap. Now the company is refusing to fix the problem they made. Their website says satisfaction guaranteed, but after my experience I know that is a COMPLETE LIE!!!!

Purchased a dental compressor with a one year warranty on d 12/27/2021. One head was making a really bad noise when i received and it gave out after using for 5 months. Sent the motor back for repair in August with no repair being done although they said the part was ordered in early September. Chat with them today was informed case was closed. I have no motor for air compressor that I spent thousands for. I would never purchase from this company again.

Purchased a piece of equipment less than a year ago and had a one-year warranty included. It failed prior to warranty expiration. Submitted a claim. Claim denied after a day later after a representative validated the claim. Email exchange below

"Hi there,
Thanks for reaching out.

I have successfully verified your order details based on the information you have provided.

The device within this order comes with a 1-Year Guarantee from the date of purchase. You can file a warranty claim through this link. Please include evidence (photos, video, etc) in your submission to show the defect. It would help our technicians properly diagnose the issue and give a proper resolution.

Please let me know if you have any further questions or concerns regarding this process. I would be glad to assist you."

Stay away from this company

"Hello,
This email is in response to a recently submitted warranty claim on acmerevival.com

Upon further review, we’re unable to approve your claim at this time. This is typically a result of a violation of our terms of service, or an exclusion from our warranty coverage that applies to your claim.

We do regret we weren’t able to assist further at this time."

--
Anne
Acme Revival Help Desk NA
Acme Revival Denver

Horrible customer service
Would never use again
Can’t even call to talk to them
The shipment was late and on top the broker and HST was not included
So unprofessional

Site show they had 8 items in stock. I did due diligent by asking the rep to confirm stock before ordering. One day after the purchase, they said they were not able to fulfill the order due to stock. I checked the website and it now show that had 9 instead of 8. All in all I lost out on a flash deal elsewhere.

Yesterday I made a purchase for laser, after making the purchase they voided the sale stating they they had no inventory. Yesterday they had 5 for sale. Today they still have 5 for sale at a huge increase in price.

This is the second time I have had very bad experience with them. The first was back in November where I communicated with them and received a quote for the laser. A week later I still went to make the purchase even when they could not answer simple questions about the product such as the date of manufacture. They doubled the price! They gave a poor excuse of dynamic pricing and to try again later it might go back down. Against my better judgment I looked again and found it listed for less. So I bought it just to have them void the sale and lying that they do not have the inventory. Today they still have 5 units for sale at a huge markup.

They are an unethical and dishonest company who use deceit in dealing with customers. Anyone looking to purchase any equipment from Acme Revival should NOT do business with them.

***update***

Their rubber stamped reply does not address the facts listed here. They had 5 units for sale on Sunday at a certain price, and still 5 for sale the next day at huge markup immediately after not honoring my purchase. I have screen shots and supporting documents of the pricing from 1/16/22 and from the next day. I have a purchase conformation number and I have an order number from after they processed my order. 5 hours later I receive an email stating that they no inventory.

Acme Revival is in business to make money I have no issue with that. However the way they conduct business is unethical. Buyers beware.