Acme Revival Opiniones 

DO NOT PURCHASE FROM THIS COMPANY. This is by far the worst company I have ever purchased anything from in my professional career. I spent over $4000 on a fundus camera to better serve my patients. Initially, there was issue with the software, which they corrected, so I thought we were off to a good start, however, once I got the software working, it became clear that the images weren’t clear. Reaching someone over the phone is impossible, so you have to get support tickets. These take days to have someone get back to you. After months of back and forth, I had yet been able to use the machine for actual patient care. Technicians weren’t able to resolve why the images were cut off, so they offered to send a n ew DSLR. I received a new attachment, only to have the images to appear the EXACT SAME way. The technicians told me they don’t know why it’s happening or how to fix it. Finally, they told me to just return the entire camera under warranty and bring it unpackaged to a carrier facility. I brought it in to which the company packaged it and shipped it out (as I was instructed to do by ACME). I was informed by ACME that there was supposed damage during shipping that caused an internal piece to be damaged. I received no images to indicate that the box was somehow damaged during shipping or anything to indicate the actual shipping was the issue. Rather, I was showed images of a dismantled machine claiming the damage was done by the carrier facility and that the device would be returned to me. Damage that was likely there BEFORE I received the camera and why it never worked properly. No help as to how to fix it or that anything could be done. The entire process has been over a year with no resolve. The staff here is not helpful and looking further, it appears this company does this frequently. They are fraudulent and gave the worst customer service I have ever experienced. They are scamming people out of money for products that are not adequately refurbished and making people pay for additional warranties that they will not grant and just blame the carrier facility. 0 out of 10 stars.

Unit arrived broken,Terrible service, unit arrived broken twice now, as I had sent back for 'warranty', they sent unit back again to me still broken, won't return phone calls. I have received emails, but still have broken unit, no way to send back yet. Will update review as I get info. 12/24/21 update, now they claim I did 'unauthorized repairs' on the unit that arrived broken. Apparently I did the repairs on the same day it arrived at the office, as I have the receipt of delivery and filed a complaint with them the same day. I guess they think I am a magician....next step small claims court.

I traded in one of my old slit lamps and recently purchased a better model using the credit from that sale. The entire process took less than a month and I can finally perform exams again.

I was looking at a blood pressure machine but wasn't ready to buy. The next day, the same machine was almost half the price! I immediately purchased it because I'm not sure I'll get a better deal anywhere else.

I wasn't able to download the user manual for my microscope due to its age. Luckily I was able to contact the original manufacturer to get it set up.

Only problem I had is the device I ordered didn't include all the accessories needed to run...but it was the best price I could have found for it. And they do provide details on what will be included, which I missed!

I needed a probe that was compatible with my CX50 ultrasound machine but I didn't know what probe I needed!! Luckily I was able to chat with an acme revival rep. and they helped me locate the right model, and I bought right away! It shipped last Friday and already I received it. Works great with my new machine!

I purchased a NIDEK 700A Autorefractor from them recently. I heard mixed reviews about Acme- but so far I haven't had a single issue with it. Hoping I don't need to use the one year warranty included.
So far, would give 5 stars.

My unit arrived on time- website makes it super easy to check status! Armit D. helped answer all my questions before I placed the order. Would consider buying from them again when I have the space.

The Midmark Ritter M9 arrived in nearly mint condition! You can tell it's refurbished and that they painted over some blemishes, but it was worth what I paid for.

I was looking to get my current osmometer repaired, which they were not able to do. I ended up chatting with Luisa who helped me upgrade my osmometer to a better model instead. I am now thinking about upgrading more of my equipment with Acme's refurb'ed units.

If I could give negative stars I would. Paid for a $3000 sterilizer on Sept 22. Got confirmation email that it was in the queue to be shipped out and I would get it between September 28 and October7. Heard nothing from them despite 8 emails. Now it’s October 12 and just got email that my order is cancelled. Now it’s put my clinic behind three weeks and there is no sterilizer coming. Thanks a lot Acme. I wouldn’t trust them with a litter box.

In expanding to a secondary location we decided to go entirely online and purchase used to ease budgets. Before I go into some of the things I didn't like about acme, everything arrived on-time and in very good to great condition. From the other vendors we used, they are much more streamlined and reliable. That being said, there are a few things that would have made our experience better. Firstly, when buying multiple quantities on the website, it would send the price up-- and if we needed to purchase additional units in the following week, we would have to typically pay the increased price. Second, I would have preferred to have been able to talk with a person on the phone quicker than a 10 minute hold time. YES- they're chat is helpful and quick, however it's just not my style. Finally, keep in mind that there is no install option or training service. Once arrived, it was all up to us to get it running- which was fine, but different from what we were used to with others.

Horrible Experience with this company. Placed an order, it delivered 15+ days after the estimated delivery date to be the wrong product (and was also missing key components for functionality… i.e. CORDS). Spoke with a technician after days of back and fourth chats, as that seems to be the only way to communicate with them. The tech provided specific instruction on how to return the device and how he would ensure the correct machine was sent to us. The return shipment was delayed as they failed to clear it through customs and then next thing you know, we get a refund and they refuse to send the proper item, so after 45+ days we had to order a device elsewhere. Best part, their lawyer threatens us that if we post any negative comments they will sue us. Guess their lawyer is unaware in our country we have this thing called the Charter of Rights and Freedoms, that allow us to exercise free speech as long as the information is accurate… well this is an accurate review. So I would strongly advise “BUYER BEWARE”. Can you imagine if we needed warranty service or something… Very untrustworthy company, and still dont even know who a manager or owner is as they refuse to communicate with you. Good luck to anyone who purchases from this company. (Now I’m sure ill get sued by them for this statement… bring it on)

Reply to Acme- don’t you worry we won’t deal with a company like yours again!

I needed a very specific part for a pump that I couldn't find anywhere else. Contacting Acme they told me that wasn't something they did, however when my account manager (from a year ago) that handled a previous purchase of a different device went in the back and found it they overnighted it to me--for FREE!! Would have had to throw it away otherwise.

the reason why because you did not deliver the right rotor for MTP

please contact me for further clarifications

Product arrived extremely late )like first week of January).
No instruction manual-had to go online to print it.
Parts were scattered in container and not as shown in assembly/user instructions
No stamp or certification of the battery even as used. Not installed or rechargable (as advertised) so how do I know how long it will last? No maintenance booklet.
Not a single piece of paper or certification in it.

I still haven't received my prepaid shipping label.

We received our item in a timely manner and it works great !!!

ACME never keep promise onto sending out items on time. We have told we need to meet deadline when ship. No one contact us regarding it and we have requested serval times for our item to be ship in a different method, and our request is being ignored. Will not buy from ACME ever again. Bad experience!