Steve G came to demo an automatic bed today. He arrived on time and was very helpful and informative. All my questions were answered and he offered lots of helpful advice. The price turned out ok to... Ver más
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Consulta las opiniones de los clientes
Absolutely lovely young man. Really comfortable to discuss everything with him. Can't fault his customer service and professionalism throughout the consultation. Did a perfect job of finding the right... Ver más
La empresa ha respondido
The customer support at Willowbrook is absolutely first class. I have contacted them twice after purchasing an adjustable bed. On both occasions the response was super quick and my problems were resol... Ver más
La empresa ha respondido
My parents have recently purchased a two seater recline and raise sofa and found the entire process very stress free. Everyone at every stage of the process has been extremely sensitive, thoughtful an... Ver más
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Información sobre la empresa
Escrito por la empresa
The Adjustable Bed Factory is a well established British manufacturer of furniture, operating from a purpose built factory situated in the heart of the West Midlands. Our furniture is built with care and attention by true British craftsmen. We employ quality standards unrivalled by many others and we only use the finest raw materials in the construction of all our furniture. With over 30 years of manufacturing experience behind us, we feel we are qualified to offer a range of the finest adjustable beds that combine style with the highest levels of comfort, as well as being beautiful enough to grace anyone’s home. And don’t forget – we manufacture and sell all of our products directly to you, the customer.
British-Made Adjustable Beds at Factory Direct Prices
Escrito por la empresa
- At The Adjustable Bed Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our adjustable beds come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your bed, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Adjustable Bed Factory has been handcrafting high quality British made beds for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new adjustable bed will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your bed, demonstrate all of its functions to you again and remove your existing bed if required.
Información de contacto
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Reino Unido
- 0800 988 2898
- sales@adjustablebedfactory.com
- www.adjustablebedfactory.com
4,8
Excelente
749 opiniones
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 1 semana
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Martin & Stuart
Martin & Stuart, on arrival checked out access to room
got down to the job in hand.
Great job, went though all paperwork & demo the working of the bed.
Left area clean & tidy, Great job lads.
24 de marzo de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Mr Hearne,
Thank you for awarding us 5-stars! We really appreciate you taking the time to leave us your feedback.
It's great to hear that our team were so efficient and helpful during their visit with you, we know it makes all the difference when it comes to feeling confident about a product or service.
We will make sure to pass on your kind comments to Martin and Stuart, we know they will be thrilled to hear that they made a difference to you.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
Great assistance from drivers Stuart…
Great assistance from drivers Stuart and Martin- lovely guys who really exceeded expectations, lovely product too- thx to all
12 de marzo de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Ian,
Thanks for taking the time to leave us your feedback. It's really important to us!
It's great to know our team were able to exceed your expectations and took the time to really help and make your experience smooth from start to finish.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory Team.
Not received goods yet let down on…
Not received goods yet let down on delivery. Bedroom inoperable.. Update: 12/03/25 Have now cancelled lost our trust. Watch this space we now want a refund. Refund in progress apparently. Responded to this review which is at least good. Refund now complete thank you. Still worried about sales pitch. Going in with hiked up prices. I've upgraded rating for completing refund. We started at 8k for a bed and went down to 2K. Lot of old folk out there who don't understand.
11 de marzo de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Thank you for your review, unfortunately we do not have enough information to be able to locate and account to investigate what has happened.
If you would like to reach out to our customer service department who will be able to assist with your cancellation please do.
Kind Regards
Customer Services
great service and professional workers
The notice before arrival really helped and the workers stewart and mathew were very helpful. they installed the bed within an hour without issue in my room and took our old bed. Also helped with my query about a headboard .very pleased with this service
6 de marzo de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Misbah,
Thank you so much for your wonderful feedback!
We're glad to hear that the advance notice was helpful and that Stewart and Mathew provided such efficient and professional service.
It's fantastic to know they installed your bed smoothly, assisted with your headboard query, and took care of your old bed. Your satisfaction means the world to us, so we are thrilled to know we demonstrated excellent service during our visit with you.
If there is anything further we can do to assist you in the future, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory Team.
Brad gave a very comprehensive…
Brad gave a very comprehensive demonstration of these adjustable beds. We are very impressed!
6 de marzo de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Mrs Greenwood,
Thank you for your kind words! We're delighted to hear that Brad provided a thorough demonstration of our adjustable beds and that you’re impressed. Your satisfaction is what drives us, and we truly appreciate your feedback!
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch.
All the best,
The Adjustable Bed Factory Team.
Brilliant service from the…
Brilliant service from the demonstration through to delivery and assembly. Ian and Andy were extremely helpful and nothing was to much trouble for them
1 de marzo de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Les,
Thank you for taking the time to leave us such a wonderful review! Your feedback is so important to us.
It's great to know that your service has been smooth from start to finish and that our team have supported you throughout this process.
We strive for excellent customer service and aftercare and it's great to know we demonstrated this for you during our visit with you.
If there is anything further we can do to assist you, please don't hesitate to get in touch with us!
All the best,
the Adjustable Bed Factory Team.
Excellent service from start to finish
Excellent service from start to finish. The rep who visited us, Ian, explained our options thoroughly, demonstrating the adjustable bed clearly. Matt H & Dan, who installed our new bed were friendly, efficient & professional.
21 de febrero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Glyn,
Thank you for taking the time to leave us your feedback, it's really important to us!
We are thrilled to hear that our team were so helpful and took the time to explain everything thoroughly so that you were left feeling confident about your new bed.
We are also pleased to hear that the installation went smoothly and that our team demonstrated both their professionalism and knowledge during their visit with you.
If there is anything further we can do to assist you, please don't hesitate to get back in touch.
Enjoy your new bed!
All the best,
The Adjustable Bed Factory Team.
Very pleased with my new bed
Very pleased with my new bed. Stuart and Martin did a great job, very efficient and professional. Hoovered the carpet before assembling the new bed, and very informative in explaining the controls.
21 de febrero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Rhiannon,
Thank you for taking the time to leave us your feedback, it really helps us to improve our service.
We are so delighted to hear that you enjoyed your experience with our team. It's great to know they were able to demonstrate both their knowledge and professionalism.
We pride ourselves on providing excellent customer service and aftercare, so it's great to know we were able to provide this to you during our visit.
Enjoy your new bed and if there is anything further we can do to assist you, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory Team.
They did a great job putting up my adjustable bed.
They did a great job putting up my adjustable bed, Martin & Stuart, were very helpful, & polite, I haven't laughed so much since my husband died, they rely cheered me up, can you thank them for me please. I had to wait for my friend to complete this for me
12 de febrero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Mr and Mrs Mcinally,
Thanks for taking the time to leave us your feedback and for giving us 5-stars!
Your feedback really helps us to improve our service.
We are delighted to hear that Martin and Stuart were so helpful and polite during their visit with you and were able to leave you laughing. We always strive to go above and beyond in our customer service and glad we could leave you feeling confident about your new bed!
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch.
Enjoy your new bed,
All the best,
The Adjustable Bed Factory Team.
Great Adjustable Bed!
Ian and Andy delivered my father’s bed. They did a great job and hoovered before putting in the new bed. They were very informative explaining how the bed works and how it is used. He is happy with his purchase. Thanks.
12 de febrero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Donna,
Thank you so much for taking the time to leave us your feedback, it's really important to us!
It's great to know our team were so helpful and took the time to explain everything thoroughly to you. We know it makes all the difference when it comes to feeling confident in your new product and our service.
Enjoy your new bed and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
A job done vvvery well .
An excellent job by 2 very well mannered delivery men .
Matt h /Dan . They did their work quickly and gave very good instructions for the new bed .Nothing was any bother .Certainly the best service we have for a very long time .
7 de febrero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello John,
Thank you for taking the time to leave us 5-stars. Your feedback is really important to us.
It's great to know our team were so helpful and efficient in their delivery of your new bed. It's also great to hear that they took the time to explain all of the functions to you, to ensure you were left feeling confident about your new bed.
We will make sure to forward on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch.
All the best,
The Adjustable Bed Factory Team.
Had our new bed delivered the other…
Had our new bed delivered the other day, the two guys Brian and Pete we very professional and friendly took the old bed away cleaned up and fitted the new bed into the bedroom when they had finished they took the time to explain the controls and how to use them. Couldn’t recommend the enough.
28 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Mrs Baker,
Thank you for taking the time to leave us a review! Your feedback is really important to us.
It's wonderful to hear that our team were so helpful and were able to demonstrate their professionalism and knowledge. It's also great to know they went above and beyond to explain the functions so you were left feeling confident about your new bed.
If there is anything we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
Great
The fitters arrived punctually they wasted no time in starting work prepared the area well very professional in their approach clear the area and fitted the bed double quick time
Ionut demonstrated how to use the controls explained advantage of taking care of the bed and reminded me of how to contact the company should there be a problem
The whole experience was very professional and considerate I would be more than happy to deal with your company again need should arise
Ionut and Janos have demonstrated good skills politeness and overall my experience was excellent
29 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Michael,
Thanks for taking the time to leave us your feedback!
We are thrilled to hear that you have had a smooth experience from start to finish and that our team made sure you were left feeling confident with the controls of your new bed.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
Matt.H/Simon.L
The men were friendly and funny but got on with the job and were finished in no time. I am very happy with the work they did and i will tell family and friends about the adjustable bed factory and how good they are.
28 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Dylis,
Thanks for taking the time to leave us your feedback, it helps us to improve our service.
It's great to hear that you would recommend our service to your friends and family; this hopefully means we have exceeded your expectations.
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
Very Pleased
From choosing a bed to purchase with a home visit representative then delivery and installation by engineers lonut and Martin the service provided was excellent. The bed itself is what we expected and fine.
25 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Michael,
Thank you for leaving us 5-stars, your feedback is really important to us!
We are thrilled to hear that from the moment you chose your bed to the delivery and installation by our engineers Ionut and Martin, everything met your expectations.
We strive to provide outstanding service and quality products and it's wonderful to know that we succeeded in doing so for you.
We will make sure to pass on your kind feedback and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
My ajustable bed arrived without …
My ajustable bed arrived without it's zip on cover ,they said someone would come out and fit it, next day it came by post, I phoned when would they fit it? They said its easy just pop it over ,do it yourself, im a 88 year old lady with cancer and mobility problems, I had to pay someone to come in to put it on!! it's a double ajustable bed I think it's disgraceful
22 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Carole,
First of all, thank you for taking the time to leave us a review and bringing this to our attention. We sincerely apologize for the inconvenience and distress caused by the missing zip cover and the subsequent lack of support once it arrived. We understand the difficulty and frustration this situation has caused, especially given your health and mobility challenges.
We strive to provide excellent service to all our customers and it's clear we fell short in this instance. Please know that we take your feedback seriously and will be addressing this internally to prevent future occurrences.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
Excellent service.
Excellent service from the initial clear and helpful visit to our home where options were explained, to effective communication and very prompt delivery of the new bed. Excellent service on the day of installation, led by Martin, with previous beds removed and new bed put in very efficiently. A very clear explanation was given for use and all staff were friendly and very helpful. Would certainly recommend to others.
23 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello,
Thank you for taking the time to leave us 5-stars! We are thrilled to hear that our team were able to explain everything thoroughly to you and ensured you were left feeling confident about the functions of your new bed.
Our team strive for excellent customer service and we hope we were able to provide a smooth service from start to finish for you and your recommendation to others would be greatly appreciated.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
All the best,
The Adjustable Bed Factory.
Brain &Pete done a fantastic job…
Brain &Pete done a fantastic job removing our old bed and installing the new one,we have a narrow hallway and not a lot of room to move but they made it look easy and very informative to help my wife understand all about everything,,great job lads.
20 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello Dave,
Thanks for taking the time to leave us a review! Your feedback is so important to us.
It's great to know that our team was so helpful and accomodating during their visit with you,
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
This company is probably the worst
This company is probably the worst and incompetent company I have ever dealt with. Firstly, they have several companies, where, they clearly do not talk to each other. I ordered the accessories from the Adjustable bed factory, when I rang them up, I get Willowbrook, and when I paid for my goods I get Ashley Virtual Terminal Ltd. So, when the delivery came, it only had two thirds of our order on the van, so, it all went back and a new date was provided, the day before the second delivery, I was phoned by the driver who informed me of what was on the van and yet again, only two thirds was on the van. I rang them, emailed them and on each occasion I was given another number or email address, they wouldn't offer any compensation for their clear mess. When ALL the goods finally turned up, one item was completely useless which was not explained by the sales person to me.
All in all, this company is completely incompetent, it's left hand doesn't know what it's right hand is doing. If I were the CEO, I make sure that there was only one company and sack most of the high end managers as they are clearly surplus to requirement. But this company is possibly the worst company I have ever dealt with. With all that said, the two delivery drivers and mates were very helpful.
8 de enero de 2025
Opinión espontánea
Respuesta de Adjustable Bed Factory
Good Afternoon,
Thank you for your review, we are sorry to hear of your experience.
We had arranged the delivery for the 6th of January, we arrived and unfortunately there had been a picking error, we spoke and confirmed this on the 7th and rearranged a delivery on the 8th January. The delivery was accepted and everything was delivered.
As a gesture, we have sent some flowers as an apology to you and your wife.
We are pleased you had this delivery and the issue was resolved within a matter of days.
Kind Regards
Customer Service
BED ARRIVAL AND CONSTRUCTION
2 nice men who arrived on time a worked through until job completed.
20 de diciembre de 2024
Opinión espontánea
Respuesta de Adjustable Bed Factory
Hello,
Thank you for taking the time to leave us 5-stars. Your feedback is really appreciated!
We are pleased you had a positive experience during our visit with you, we will make sure to pass on your kind comments to our team. IF there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Adjustable Bed Factory Team.
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