Bought some ss trays and chef pads their recent sale. Only one pad arrived, I assumed they were sold as pairs. Aga cookshop sent me a free delivery voucher when I contacted them to query it. Both orde... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
First class service from the Aga Rayburn Cookshop team. Replaced à pan purchased in 2016 (under the 25 year guarantee) without a quibble, simply asked for a picture. New pan arrived 4 days. That’s wha... Ver más
I bought a cast-iron frying pan many years ago. Recently, the knob on the lid broke, leaving sharp edges and making it dangerous to use. I contacted AGA because cast iron has a lifetime guarantee... Ver más
I bought 4 oven gauntlets (note that they don't come in pairs but are sold individually). One pair dark blue, one hare pattern - both very attractive. I know from experience that these are the only... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Información de contacto
Reino Unido
- www.agacookshop.co.uk
4,5
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We purchased an Aga whistling kettle…
We purchased an Aga whistling kettle after 6 months we noticed blistering on the side of the kettle so we contacted Aga customer services who told there was nothing they could do about it as it was from the gas flame going over the base of the kettle.
We disputed this as even on the largest gas ring the flame cannot go over the base!
The 10yr guarantee is worthless & the customer services are a total waste of time.
Our advice do not purchase the Aga stainless steel whistling kettle if you want a long lasting product.
27 de enero de 2026
Opinión espontánea
Respuesta de AGA Cookshop
Good morning Stephen,
Thank you so much for your email, though we are so sorry to read about the disappointment it is regarding.
We understand that this situation has been reviewed by both our Cookshop and Production teams to ensure the feedback provided is relevant and appropriate.
Regrettably the deterioration has not been identified as a manufacturing defect, which is why these teams have been unable to assist further.
Kind regards,
AGA Rangemaster
I made an error with delivery address…
I made an error with delivery address and was able to spreak to someone very quickly who rectified my issue straight away ! Speedy delivery
13 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon,
Thank you so much for your review.
We are so pleased that our Cookshop team were able to assist promptly 😊
Warm regards,
AGA Rangemaster
My first poor experience with AGA - but they totally redeemed themselves!!!
I have edited my original review which was only 1 star because Aga totally redeemed themselves! The next day I called the helpline and had a lovely customer services representative (Alex) who sorted the missing order and was really helpful and friendly. It restored my faith in the brand which I was thrilled about because I’m a big fan and have not had poor service before. Thank you and apologies for my hasty initial negative review! 🙏🏼
12 de agosto de 2026
Respuesta de AGA Cookshop
Good morning,
Thank you so much for your review.
We understand that our Cookshop team have since discussed this with you and provided a suitable resolution, which we hope has provided you with a more favourable outcome.
It is disappointing that any issues occurred but we understand there was confusion from our courier, due to the address being input incorrectly.
Our Cookshop team have been able to support you by honouring the discounted price and providing additional support with one of the items.
Kind regards,
AGA Rangemaster
AGA Guarantee
After contacting you about a misshapen pan, you very quickly replaced the item under your 25 year guarantee.
12 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Geoff,
Thank you so much for your review.
We are glad our Cookshop team have been able to assist and resolve any issues!
Warm wishes,
AGA Rangemaster
Great range of products and fast…
Great range of products and fast delivery!
Such an easy online experience. Found what I was looking for quite quickly, and able to order without a thousand clicks! Couldnt believe how fast the products arrived. Even when one of the products I wanted was sold out, I got a notification when it was back in stock - so helpful!!
11 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Paul,
Thank you so much for your wonderful review 😊
Kindest regards,
AGA Rangemaster
Quality gauntlets
Excellent order process and products, no hesitation in recommending these gauntlets to one and all.
11 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon David,
Your review is truly appreciated.
We are so pleased to read that you are happy with your order!
Kind regards,
AGA Rangemaster
Best Oven Gloves on tgg by e arjey
I have been. Buying Aga Oven Gloves for 30 odd years as far as I am concerned there is no other oven glove worth having despite no longer having Aga!!!!!
10 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Di,
Thank you so much for your fantastic review!
We are so glad that you are happy with our oven gloves 😊
Best wishes,
AGA Rangemaster
Respuesta de AGA Cookshop
Good afternoon,
We are so pleased to read your review 😊
Kind regards,
AGA Rangemaster
The dish is lovely
The dish is lovely, just as described and very much admired. I love it.
It arrived very promptly was so well packaged , very clear that a lot of care had been taken.
10 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Jane,
Thank you so much for your lovely feedback regarding your order.
We are so pleased to read that you are happy with your new dish!
Kind regards,
AGA Rangemaster
Non uk resident
Unfortunately, the website could not cope with the fact that I live ioutside the UK even though I wanted the product delivered to a Uk address.
Customer services however were very quick to reply and resolved the issue promptly.
I bought oven gloves for a famiky member as a birthday present and she was very pleased with them.
10 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Lindsey,
We are so sorry for any issues experienced when using our Cookshop site.
It is disappointing that this occurred but we are pleased to see our team were able to assist and resolve this situation.
Best wishes,
AGA Rangemaster
Very helpful staff
5 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Rav,
Thank you for your lovely review!
Best wishes,
AGA Rangemaster
When you love your Aga
When you love your Aga you love shopping at the Aga Cookshop. Lovely high quality products.
2 de agosto de 2026
Respuesta de AGA Cookshop
Good afternoon Suze,
Thank you so much for your lovely review 😊
Best wishes,
AGA Rangemaster
Respuesta de AGA Cookshop
Good morning Angela,
Thank you so much for your review!
Warm regards,
AGA Rangemaster
First delivery to wrong address…
First delivery to wrong address Corrected promptly by Khoreene
4 de agosto de 2026
Respuesta de AGA Cookshop
Good morning Gareth,
We are so sorry to read about delivery issues.
That is not what we would want for any of our customers, but we are so glad that Koreene was able to resolve this for you.
Kind regards,
AGA Rangemaster
Item arrived quickly and in perfect…
Item arrived quickly and in perfect condition.
15 de julio de 2026
Respuesta de AGA Cookshop
Hi Daisy,
Thank you so much for your review!
We are glad that your order arrived promptly.
Kind regards,
AGA Rangemaster
I mistakenly put the wrong address on…
I mistakenly put the wrong address on my order. The Aga cook shop were extremely helpful in tracking & redirecting my purchases. So grateful, thank you.
23 de julio de 2026
Respuesta de AGA Cookshop
Hi Elaine,
Thank you so much for your review.
We are so pleased that our Cookshop team were able to amend this for you and ensure your items reached out 😊
Best wishes,
AGA Rangemaster
Request for guidance
Good Service. However the book itself does not give a huge amount of guidance on oven setting to use the simmering facility.
4 de agosto de 2026
Respuesta de AGA Cookshop
Hi John,
Thank you so much for your feedback.
We will be sure to share your comments with our Cookshop team to ensure this is reviewed by the relevant team.
Kind regards,
AGA Rangemaster
Respuesta de AGA Cookshop
Hi Colin,
Thank you so much!
Kind regards,
AGA Rangemaster
Respuesta de AGA Cookshop
Good morning Patrick,
Thank you for your review 😊
Kind regards,
AGA Rangemaster
Perfect service
Very easy to prefer replacement pan lid under lifetime guarantee. Product arrived within 3 days .
Perfect service
30 de julio de 2026
Respuesta de AGA Cookshop
Hi Susanna,
Thank you so much for your review!
Kind regards,
AGA Rangemaster
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.