American Golf Opiniones 

My 16 year old son bought a pair of Under Armour Storm Proof shoes from the EK store on May 2nd, first sign of rain this year August 9th, my sons feet were saturated, returned to the store, they told me the 1 Year waterproof guarantee only covers the rubber sole of the shoe, not the upper material, what an absolute rip off, should not be allowed to advertise falsely, or rip off children, will never purchase anything again from them.

I visited in Blanchardstown today and WILL NOT BE RETURNING!!!!!!!!!

I didn't get their names of the two young people but they were more interested in talking to each other than asking if customers were okay and if they had found everything the customer was looking for.

At checkout, I was offered a refuse bag to carry the items I wished to purchase. I said that this offer was very poor but decided to continue with my purchases, which came to approximately €192. I offered to part pay with my Blanchardstown Shopping Centre gift card and was advised that it was not accepted in the "Westend" shopping area. I have used gift cards all over the shopping centre in the past.

The final straw was when the young man didn't ask for my American Golf loyalty card which I mentioned. He was more interested in arguing with me than providing customer service, of which there was NONE!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have had two positive trips to your store in the past but will not be promoting this chain again and I will be taking my custom elsewhere where it is valued.

I recently purchased a motocadfy S1 and therexwas a problem with either the charger, battery or digital display

Through a process od elimination Ross at American Golf, Cork sorted the problem.
He was very apologetic.
We have purchased all our clubs there since taking up Golf and always found the staff to be very helpful and not pushy.
They are all keen golfers themselves and it shows.
Highly recommend

Problem with refund, East Kilbride manager insists credit for leaking shoe must be spent on the day you visit shop asked for gift card but was refused don't understand as still spending with American golf

Ordered and paid for an electric golf trolley for my husband as a present was told it would be Ordered in and could be there within 24 hours but may take 72.
24 hours later his friend went in and was told they had one for delivery but they would sell to him and reorder they even threw in a free bag for him, which we were told they couldn't do.
After complaining about the situation no accountability was taken and on collection of the replacement order sales person laughed at us. COMPLETELY NO CUSTOMER SERVICE OR CARE GIVEN.

An absolutely disgrace of a company online,I ordered a box of golf balls and 2 lots of gloves off them,I received 1 lot of gloves off them and nothing else,I got onto their customer service with every I had relating to the matter which went on for a few days with emails to be told at the end of it there is nothing they could do for me as it showed up in there system everything was gone out,so no refund which i didn't want,all i wanted was what i ordered or no new products send out,so after paying €65 and only receiving €13 worth of stuff I was told literally tuff shit and that was it and have emailed again but nothing back

I visited American Golf Exeter to look at current drivers. Staff were great, not at all pushy: They set me up on the launch monitor and were happy to fit different shaft and head options to see with me what worked well. This was without booking ahead. Couldn’t have been more helpful.

I had a driver fitting session with Ryan at American Golf in Ufford Park, Woodbridge.
He was excellent.

Won't stand over warranty on 6 month old clubs

Bought my partner the advent calender what an absolute rip off beware disgraceful !,,

Beware false delivery claims

Their .eu website leads one to believe the order is being processed within the EU and they claim a delivery time of 4-5 working days. Almost 3 weeks after being informed my order had been dispatched it is still impossible to track it, despite reclamation.
Ostensibly passed through Spanish customs ten days ago but still no sign of it. NEVER AGAIN!!!!

I wish I could give no stars. I also wish I had read the reviews on here before buying from them. Bought my son a set of Wilson golf clubs, heads have come off on several irons. They won’t replace and sent to Wilson to fix. They broke after a couple of months and we have been without them for nearly a month now with no communication or indication of when they will be repaired or replaced. The staff at Chester are useless and don’t care. I’m paying £45 per month membership for my son who cannot now play. American golf won’t replace or help with giving any timescales. I would never buy from them again. STAY AWAY

Just been told in American golf Exeter that taylormade don’t sell the red ink balls in boxes of 12.
But I could buy them individually at an inflated price.
Not a problem they don’t have them, it’s just the lies from the staff that grinds my gears Everytime 😡

I ordered a set of golf clubs ,they haven't arrived. I sent 2 emails and no replies back.Do not order from American golf. I went into my local American golf shop and they wernt interested in any way to help me out. All they said was send another email . Absolutely rubbish service . DO NOT ORDER FROM AMERICAN GOLF.

This company is a total scam. They take your money and never delivery the order.

Stay away from this site and denounce it to everybody

Would give zero if i could

Ordered some Taylor Made Golf Balls Online , on a deal 3 for 2 so ordered 2 of the same expecting a 3rd of the same free , No just got 2 ! Advert is not very clear & is in fact misleading that you have to order 3 at checkout & that qualifies you for the offer.
After 3 attempts at sorting with ‘ customer service ‘ ( & i use that title very loosely , as there is none ) its like banging your head against a wall

Here’s the responses :
Amelia (American Golf - Customer services)
18 Aug 2025, 12:10 BST

Good morning,

Thank you for your response.

I do apologise for the confusion caused by this, as the website does show the 3 for 2 offer.

However, it would be like in store shopping that three boxes would need to be taken to the till, for the offer to then be applied.

Unfortunately, we would not be able to send out the third box.

However, we can issue a refund for the item if this is sent back to us.

Again, apologies for any inconvenience caused.
Kind regards,
Amelia
American Golf Customer Service



14 Aug 2025, 19:16 BST

Subject: Misleading “3 for 2” Offer – Request for Resolution

Dear Amelia,

Thank you for your response.

I appreciate your explanation, however I must point out that the product page for the TaylorMade Distance Plus 12 Golf Ball Pack prominently displayed a “3 For 2” offer. The way this was presented gave the clear impression that the promotion applied automatically when purchasing the product, and at no point during the checkout process was it made obvious that three separate packs needed to be manually added to the basket to qualify.

Under the Consumer Protection from Unfair Trading Regulations 2008, it is unlawful for a business to give misleading information or present it in a way that is likely to deceive the average consumer and affect their purchasing decision. In this case, the “3 for 2” labelling created a reasonable expectation that the extra pack would be included, which influenced my purchase.

Although I understand the standard 14-day cooling-off period has passed, this is a matter of misleading advertising rather than simple change of mind. I am therefore requesting that you either:

Supply the missing pack of golf balls as a goodwill gesture, or
Provide a refund for the product purchased on return.

I trust American Golf values its reputation for fairness and customer satisfaction, and I look forward to your reply within 7 days.

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Amelia (American Golf - Customer services)
14 Aug 2025, 15:07 BST

Good afternoon,

Thank you for contacting American Golf.

I do apologise that you have had this issue with your order.

Unfortunately, as the balls were not added to the order, we are not able to get another pack sent out.

I do apologise for any inconvenience caused.
Kind regards,
Amelia
American Golf Customer Service


13 Aug 2025, 12:05 BST

This is a follow-up to your previous request #95482 "Missing Item"
Dear Tilly,

Thank you for your reply. I appreciate the explanation, however I do feel the 3-for-2 promotion as displayed on your website for the TaylorMade Distance Plus 12 Golf Ball Pack could easily be interpreted by customers as automatically applying when purchasing two boxes, with the third box being supplied free of charge.

The promotional banner (“3 for 2”) appears prominently above the product, but there was no clear instruction at the point of purchase to physically add three boxes to the basket to receive the deal. This has led to my reasonable expectation that the offer would be honoured on two boxes purchased, with the third supplied automatically — as is common practice for 3-for-2 offers in retail.

Given the circumstances and the potential ambiguity in the presentation of the offer, I’d be grateful if you could kindly honour the promotion by sending out the third box as per the advertised deal.

This would save the inconvenience of processing a return for both parties and ensure customer satisfaction.

If I could give zero starts, I would! The employees may have an interest in golf but they have zero customer service skills.
My husband had a fitting at an event at the club at which we are members and from that decided to purchase a Wilson fairway 5, not an inexpensive club. We had to chase for Ita arrival at the store after his custom fitting, the store staff didn’t tell us when it had arrived. That should have been our first red flag.
Said club lasted less than 4 months before the head sailed down the fairway after shearing completely off the shaft from a tee shot. So we took it back to American Golf under warranty and were told it would be replaced or repaired within ten days. Here we are six WEEKS later and no sign of a replacement, repair or explanation.

We have been into the store twice to follow-up and called twice seeking an update, each time being promised a call back from the store manager with an update; which has never yet happened.

After another unsuccessful visit today, after being told four days ago that the manager would call me (hasn’t) I’ve told them we need a refund and will buy a replacement club somewhere that stands by their products and cares what good customer service means. But no it’s not that simple - we were sent away again and told to return tomorrow because only a manager can approve a refund of a custom club!

Newsflash American Golf: the Consumer Rights Act 2015 states that if a product is not of appropriate quality and not fit for purpose, which clearly a golf club that loses its head within four months isn’t, you must refund if requested to do so - it’s not rocket science and employees should know this and have the authority to do so. I have spent an inordinate amount of time and money trying to resolve a very obvious problem!
Will never set foot in there once this debacle is finally resolved.

Ordered a gift card , I was charged twice , I now have to wait days for money to go back in , they said a refund takes 3 to 5 days, but this is not a refund they took money from my bank they shouldn’t off

Should have known better complete crooks DO NOT USE ordered a club 5 weeks ago and paid for no sign sore less than helpful
Could have bought similar from on line stores delivery 2 to 3 days.

This company doesn't care about Customer service. I will never go to them again, poor, poor, poor