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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hands down the best customer service i have every seen from the tech guys all the way up to senior financial. I would even recommend APEX to an enemy if I had any lol. Top Tier company,I highly recomm... Ver más

Valorada con 5 estrellas sobre 5

I loved my buying experience from them. I ordered a gaming PC and shortly after I received an email regarding some information for my new PC, like how I will be utilizing my PC to ensure the PC I sele... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchasing our first PC for gaming, streaming and school work and we ended up with an apex streamer after weeks of research. Being our first PC we had A LOT of questions & Brandon was phenomenal in... Ver más

Información sobre la empresa

  1. Fabricante de hardware para ordenadores

Escrito por la empresa

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

544 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(544)

271 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Apex gave me exactly what I was looking for

I had great communication with Apex. I did not always get the answer I wanted, but Apex was always staying in connect and responding to me. The technician I spoke with when deciding what I needed was very knowledgeable and even made suggestions I had not thought of to make this order exactly what I wanted. I am very happy with my gaming PC. I would recommend Apex to others as I’m sure they will refine their practices and make the experience even better.

1 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a PC

Ordered a PC. They needed verification of a merchant ID with my bank account. Didn't feel comfortable giving that to them. Their automatic messages spammed me saying they can NOT proceed with order, then another message saying they are almost done building. I asked for a full refund if they can't do it without the merchant ID. A week later, they said they'd refund. Another week later, they said they're going to charge me 20% off the full order for restocking. There was no negotiating because they were holding my $2,000 I needed to shop elsewhere. They have no customer service to call at your convenience. But, they will call you whenever you are unavailable. I'm sure they are great and I'm stubborn. However, I ended up ordering with NZXT and they were effortless, which is what I was looking for.

25 de noviembre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Thank you for taking the time to share your experience. We’re sorry that this order did not work out as smoothly as either of us would have liked.

We'd like to clarify a few important points: all of your messages, both via live chat and email, were responded to promptly by our team. The verification we requested was not personal information; the merchant ID is something we already had on file and simply needed to confirm because the billing information you provided did not match what was registered with the payment method. This is a standard fraud-prevention step required to protect both the customer and our business.

When you requested a cancellation, we processed a full refund of the order. No restocking fee was charged. The only portion that could not be returned was the sales tax already remitted to the state, as state taxes are legally non-refundable once paid.

We understand that our communication during the verification process felt confusing, particularly with automated status messages overlapping manual updates, and we appreciate that feedback, it’s something we continually work to improve. Our team does make outbound calls when needed, I personally attempted to reach you on four separate occasions, and we apologize if those attempts did not line up well with your availability.

We respect your decision to purchase elsewhere and genuinely wish you the best with your new system. Thank you again for your feedback, as it helps us improve our processes and customer experience.

Valorada con 3 estrellas sobre 5

It took a month and a half to receive…

It took a month and a half to receive my keyboard.

5 de enero de 2026
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Thank you for sharing your experience. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. This is not the level of service we aim to provide. We appreciate your patience and feedback, and we’re actively working to improve our shipping process to prevent delays like this in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at Support@ApexGamingPCs.com and we are happy to help.

Valorada con 5 estrellas sobre 5

M y order was received very well…

M y order was received very well packaged. Everything was extremely easy to put together. I am very satisfied with the PC I purchased for my son. He uses it every day playing multiple games with mods and has no issues what so ever. I am very satisfied with your product.

23 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Still waiting for complete purchase…

Still waiting for complete purchase order. PC was purchased back in November of 2025. UPS delivery screwed up. Not even sure what was delivered. PC requires assembly. Parts purchased have yet to be delivered. No written directions in box. Scan box required internet . No Internet available at place of assembly. Over holidays no reply from customer service. only Generic auto emails received. I called the numbers listed, no one there to take call... Not impressed

23 de diciembre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Hello James, thank you for taking the time to provide us with this feedback. I reviewed our entire email history, and it appears every single email you sent us was responded to either the same day or the next day, including over the holidays.

Regarding the assembly of your system, any spare parts that came with your motherboard or PSU are included in the spare parts bag. The only component that would have come uninstalled is your GPU. Anything larger than a 5070 does need to be shipped this way, or it is very likely to arrived damaged due to the weight of the card. These cards are basically big cartridges and simply need to be plugged in. We did offer to assist you with this cartridge, but we never received a response to our email.

Regarding the missed delivery of your keyboard and mouse, in situations where UPS makes three delivery attempts before returning a shipment to us, we do unfortunately need to invoice you for the return shipment. We did not receive a response to this email either, so I'm having our team send that invoice out ahead of your acknowledgement. Once this invoice is paid, we will be able to put your peripherals back in the mail.

Valorada con 4 estrellas sobre 5

PC Works Great

Ordered a really nice PC and it works amazing, they just mixed up the color.
Oh, and it was kinda confusing figuring out which email to ask inquiries to.

20 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a motherboard

Ordered a motherboard. Never received. They claim USPS lost it. Apex wanted me to wait until after claim was settled before resending my order. After 3rd week of B.S. back and forth, I cancelled order. I found the MB cheaper at another site. Will never deal with this company again.

12 de enero de 2026
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Thank you for taking the time to provide us with this feedback. This shipment was unfortunately lost by the USPS. In these situations, we do need the carrier to replace the item as they are liable for losing it. We did issue a refund ahead of the USPS claim being paid as you requested. We're very sorry this process took longer than you would have liked, and we hope you understand our only options in these situations are to get the item replaced or issue a refund, which we did.

Valorada con 1 estrellas sobre 5

Received damaged pc. Been 2 months no update.

I ordered a pre built pc that I received November, in damaged condition due to poor packaging. I spoke to customer service and sent in the gpu which had physical damage due to not having interior package protection. They received the gpu in early December to tell me it could be a few days because they work in order of claims. It is now January and I have yet to receive an email update about shipping or that they even look at the part. This is unacceptable and I have asked for a refund.

15 de noviembre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Hello Ricardo. Thank you for taking the time to provide us with this feedback, and please accept our sincere apology for the delay. The root of the issue with this replacement has been that Nvidia no longer produces the 30 series cards, which makes them rather difficult to get ahold of. We were able to secure a 3070Ti for your replacement which is a direct upgrade from your original GPU. We are covering the difference in cost ourselves, and we hope this is an acceptable resolution. Please let us know if you have any other questions or concerns, and we are always happy to help.

Valorada con 5 estrellas sobre 5

Good customer service

The consistency in updates on my order was great, but the fact they were repetitive in sending the exact same email was a little unnerving. If complications arise in the assembly or construction of the product then a slight more personal message would be relieving to the customer. Thanks for the PC tho!!!

1 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased this gaming computer for our teenager

Purchased this gaming computer for our son. It was his all time favorite gift. So many options to choose from!! Great communication with the company with timely response. Would recommend this company to everyone I know looking for this type of product!

25 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Experience with APEX was seamless

Experience with APEX was seamless. I used Copilot to help me make my selections and after my order was made, within the first couple weeks had a quick call with a member of there team to make sure I had selected components that would fit my needs. After that, they sent me a list of recommended upgrades, which I declined and they were not pushy or high-pressure in that regard. I will state that after I made the purchase, I read into some negative reviews and was a bit disappointed I didn't do further research before going with Apex, but regardless I have had my PC for a month and I am very pleased. Not handy myself, was able to assemble and boot up PC within 30 minutes and it is running great for everything I need. Thankful to have a seamless experience, even amidst Apex's unconfirmed reputation.

1 de diciembre de 2025
Opinión espontánea

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