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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hands down the best customer service i have every seen from the tech guys all the way up to senior financial. I would even recommend APEX to an enemy if I had any lol. Top Tier company,I highly recomm... Ver más

Valorada con 5 estrellas sobre 5

I loved my buying experience from them. I ordered a gaming PC and shortly after I received an email regarding some information for my new PC, like how I will be utilizing my PC to ensure the PC I sele... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchasing our first PC for gaming, streaming and school work and we ended up with an apex streamer after weeks of research. Being our first PC we had A LOT of questions & Brandon was phenomenal in... Ver más

Información sobre la empresa

  1. Fabricante de hardware para ordenadores

Escrito por la empresa

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

544 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(544)

271 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I had a question about the motherboard…

I had a question about the motherboard in my Apex Alpha build and reached out to support by email. Instead of going back and forth, Nick personally called me to clear everything up. That alone was impressive, but while we were on the phone he also helped diagnose and fix an issue I was having with my RGB lighting control — something completely unrelated to my original question.

It’s rare to get that level of initiative and hands-on support. Nick went above and beyond, and the whole experience showed how much Apex cares about their customers. Excellent service, fast responses, and genuinely knowledgeable support.

Highly recommend Apex Gaming PCs — and big thanks to Nick for the outstanding help!

20 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give 0 stars then I would

If I could give 0 stars then I would. They never told me about a down payment that I would have to make after already paying a set price for them to ship me the pc I then emailed them and they said that they would refund my money and have never contacted me since

10 de octubre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Hello Elit, thank you for taking the time to provide us with this feedback. We're very sorry our R Series process was not made more clear initially. These PCs are financed directly through us and the first payment is effectively a down payment. Depending on several different factors, we do sometimes require an additional down payment before we are able to ship a PC. In the event that an additional down payment is due, we always offer the option of a full refund if you do not wish to proceed. This refund has already been issued and we're sorry we were unable to find you an alternate solution. If there is ever anything else we can assist you with, please let us know and we are happy to help.

Valorada con 3 estrellas sobre 5

It was good until i asked about the GPU…

It was good until i asked about the GPU the guy over the phone told me "GPU's dont have storage" when asking how many GB the GPU had

9 de noviembre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Hello Jasper, thank you for taking the time to provide us with this feedback. I was able to review the call with our system engineer, and I believe he misunderstood the root of your question. To answer that, the VRAM for this model of GPU is 8GB. Please do let us know if you have any other questions or concerns, and we are happy to help.

Valorada con 5 estrellas sobre 5

I love the communication ❤️

So far the experience has been top tier; I just had an interview with Brady where we ran through my setup, personalized features, and the time it would take to build and ship out. The while process was super easy and I feel pretty confident I'm going to get a class product

11 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have place a weekly deal order and…

I have place a weekly deal order and realize that i can get the ready to ship model for the same price (with the discount code would be little cheaper) i contact the customer service within 30 mins. They said it can't be cancel even thought it is only 30 mins, the system don't even confirmed the order was build or anything yet. I escalate the issue to their customer service supervisor and only to be told i need to wait for a week for them to discuss it with their controller. This in non sense, the system don't even process the order yet. It have been 30 mins of order. Moreover, the 2 hours cancellation policy is not apply on weekly deal. I'm totally understand if the unit is already confirmed and proceed to being build. But i had contact customer service within 30 mins of placing the order!!! This is my very first gaming PC and i feel like the company tied customer hand and don't allow the change/cancellation even they have that policy that they only allow certain type of customer to utilize!

5 de noviembre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Hello, thank you for taking the time to reach out and leave a response.

Once the order is made on these types of PCs, parts start moving immediately, which is why they are not eligible for cancelation.

I understand wanting to cancel and swap to a PC that suits your needs more -- when you informed us that you would like the other PC and would like to cancel, we immediately worked with you to find a solution to get this resolved. We were very clear on our cancelation policy for these types of PCs, a policy that is stated on the website before you place the order, but that does not mean you are restricted to that PC or that we will not work with you to make the order what you would like.

We are currently working to help you get into the PC you would like, we worked within our system to adjust the build for you, and swap into the PC you were requesting. We essentially manually did your cancelation and moved you into your preferred build. This does take some time, as it has to be done through our staff, but we are working on your request as quickly as we can.

Valorada con 5 estrellas sobre 5

This is my first time and it was easy to do.

As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you choose them to help try and make the PC your looking for.

5 de noviembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good tech support service

After I was able to talk to a representative over the phone they were great to help me install their sag bracket it was simple, but I will say since there sag bracket is their own brand they might want to include installation instruction.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Apex Gaming PCs

Respuesta de Apex Gaming PCs

Hi Charlie, we are sorry to hear about this. We have been replying to your emails in most cases within 15 minutes of reciept, and attempted to give you a call twice. The remaining items for you order show out for delivery with UPS, as they were too large to fit in the UPS box. Please send us an email soon as possible so we can make things right.

Valorada con 5 estrellas sobre 5

Best PC help I've every gotten

Robert gave me fantastic step-by-step instructions and guided me through the entire process of changing out my front cooling fans, and everything went perfectly! To boot, that was my first time going inside a machine in about 20 years...I had zero confidence going into it, but I trusted in Robert's expertise, and that made me confident to get the job done.

We were dealing with very intricate cable management, which required cutting many small zip ties hidden throughout the wiring. So, to me it was pretty complex.

It is SO MUCH BETTER than having to take it in to a shop, go without a machine for a couple days, and pay a couple hundred dollars for labor. And, I've gotta admit, the new system for getting tech support by requesting phone calls is way more convenient than it used to be. So, APEX is winning from wall-to-wall.

29 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

They have the best customer service…

They have the best customer service I've found from any company they mad a mistake with the shipping numbers and they were right on it they were doing everything in there pwer to correct it they were so quick and kind honestly couldn't have chose a better company

23 de septiembre de 2025
Valorada con 5 estrellas sobre 5

So far everything has been great

So far everything has been great. Brady (System Engineer) with Apex has been meticulously walking me through my system wants, requirements and recommendations ensuring i will be left completely satisfied in the end product. Happy thus far with this company support system that also includes the online chat functionality which is helpful as well. Thanks Brady!

30 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Apex gaming PC…you guys really outdone…

Apex gaming PC…you guys really outdone yourself with this PC. I absolutely love it. Everything about it is AWESOME. The lights,graphics. Everything. Only thing I noticed is a little Bent in one of the metal plates. Other than that! I LOVE IT.

29 de octubre de 2025
Opinión espontánea

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