Buzz Retail Opiniones 

209
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Order made but never sent. Four chaser emails unanswered and no other options available to get in contact. No ability to track status of orders. Order at your own peril as small savings aren’t worth t... Ver más

Valorada con 1 estrellas sobre 5

I placed an order for a balance bike and Buzz took 7 days to inform me that the order has been cancelled due to stock issues. Living remotely, a week can be the difference between getting the present... Ver más

Valorada con 5 estrellas sobre 5

Was sceptical, as never heard of this company it came up when doing a google search for a pallet buster. Decided to give it a try as they accept paypal. I am very pleased I tried them, ordered the ite... Ver más

Valorada con 5 estrellas sobre 5

I was quite sceptical about buying from this company as i saw some negative reviews on here, but decided to risk it and pay by paypal. I bought ring doorbell from them at £20 cheaper than everywhere e... Ver más


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3,1

Medio

TrustScore: 3 sobre 5

209 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 14% de las opiniones negativas

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3,1

Todas las opiniones

(209)

14 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Order Never Recieved

Ordered a product from this website but did not receive any notification of when I should have expected delivery.

After two weeks I have to contact them to find out only to be told that deliver had already been attempted.

They did rearrange delivery but this time the courier allegedly delivered my order to a neighbour. I live on a tiny street and know all the neighbours, not one took delivery for me.

AVOID this business, will take your money but won't deliver your order

31 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Woeful

Order states shipped on 14th October, still not received item. Contacted buzz retail by email twice no response. Steer clear is my advice.

20 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Legit Company

Before ordering i always double check the company website and reviews,let me tell you all this company is 100% legit, I ordered a Hotel Chocolat VELVETISER and it arrived within the stated time by DPD...I would not hesitate to place any order with this company..

17 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a Tassimo coffee machine on Oct…

Ordered a Tassimo coffee machine on Oct 4th, got an email on 6th saying it’s shipped. Over a week later it hasn’t arrived & I am being ignored by the “customer service” team trying to track my item. I’m a nurse who can’t afford to be scammed out of £60 of my hard earned money
No contact number available just an email & no one replies
Will raise a dispute with PayPal

*** update ***
I received an email from Jessica in customer services explaining that my order had an attempted delivery on 10th Oct by Parcel Force. They however had not left me a calling card so I was unaware. She gave me the consignment info & I called Parcel Force & spoke to a super helpful chap
I finally tracked my machine down to a post office a few miles from home. So I take back the initial poor feedback as it was NOT the fault of Buzz - although they didn’t respond to my initial contact but I may have used the wrong address
Anyway machine is fab, daughter thrilled & better still it was £37 cheaper than Amazon
Thank you xx

14 de octubre de 2022
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Hello,

Please email us on "info@buzz-retail.com" so that we can look into this further for you. We have not received any emails from you regarding non delivery as of yet.

Regards,

Valorada con 5 estrellas sobre 5

Wow - next day free delivery

Wow! I ordered Nike shoes for £25 less than anywhere else on Friday morning and they were delivered next day on Saturday with free delivery ! Just amazing - thank you! 👍

2 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

BRILLIANT SERVICE

BRILLIANT SERVICE. ORDERED A LEGO SET AND WAS DELIVERED THE NEXT DAY! EVEN ON A SUNDAY! THANK YOU BUZZ

25 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great price and fab service

Great price on a magnum of Grey Goose - at least £10 cheaper than elsewhere and no delivery costs. Order placed Wednesday; delivered Friday - cannot fault them at all, excellent service!

23 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased a HDD from Buzz-Retail

Purchased a HDD from Buzz-Retail, was delivered quickly by Sports Direct, looking at it further it was actually an order they placed with Game using a yahoo email account with my name on to come directly to me.

They are buying goods for more than they are selling them according to the receipt in the package so something isn't right there and combine it with their form to collect unprotected card details and you know you're on to something fishy.

My suggestion is if you have provided card details to use their tracking service, notify your bank straight away. I've contacted the form company that is hosting the data and they shut it down within the hour. I run a multimillion pound online retail operation and even we don't go through all the hoops that payment providers do to store card details like that so I'd be very surprised if Buzz do.

I'm sure there will be some counter to this but the fact their account and form was closed instantly from my report shows how serious these breaches are.

Edit 21/09/22: I'd received the following from Trustpilot - buzz-retail has flagged your review as being defamatory, so it’s been temporarily moved offline. As a result I had to provide screenshots of everything I'd discussed above. All were accepted by Trustpilot as supported facts and the review was reinstated. As for communication, the report by them to Trustpilot is the only communication we have had and that was purely in their interest to remove my review and not to better their service. I have no intention to discuss it further with them but it suggests that you cannot trust any of their review responses.

12 de septiembre de 2022
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Hello,

Thank you for your review, however it seems you are getting us mixed with another company, we have tried to reach out to you via email and phone and have had no reply. The companies you mentioned in your review, we do not recognise and have no dealings with directly. So it seems you are getting our order mixed up with another retailer. You are getting us mixed up with (multiple retailers) a sports retailer and a game retailer and you purchased a hard drive from us so there seems to be some confusion.

Also you mention a tracking page which ask for card details, again, we have no such tracking function available on our website. We provide customers with tracking updates every step of the way until dispatch via email. We have a contact form on our website which customers use to contact us with their order number and email address. We have no other order tracking form (like you mention in your review) on our website. We would request you look into this again.

We kindly request that you place this review on the correct Trustpilot page.

Edit 21/09/22: We have contacted this buyer via email and phone to which we have had no response (we have email trails to prove). We have received an email from Trustpilot to state they have requested the "reviewer" to amend this review. As mentioned in our reply above, we have no such order tracking form (so there should be no documentation to show) nor we have any dealings with the companies mentioned in the review. Also please note we have had no return request from the buyer so the item has been delivered as described and being used.

Once again we have replied to Trustpilot with our concerns, however from past experience, as Trustpilot is a free to use public website/service, ANYONE from ANY part of the world can leave reviews on ANY website or Trustpilot page without actually verifying a purchase/experience or its contents.

We will not be engaging with any further replies to this review.

Regards,

Valorada con 5 estrellas sobre 5

Very fast delivery

Very fast delivery ordered late Saturday night, delivered Monday! Playstation pulse 3d wireless headphone , cheaper than any other site

10 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

That was a good shopping experience…

That was a good shopping experience authentic product for much less than elsewhere,very fast delivery and the only thing I wasn’t happy about is awkward tracking….. Who ask fo 12 digit of debit card used for order to track your item??? Not that I gave that,never would . Can’t track like that and until product came and I confirmed it was authentic I was convinced it is a scam because of that required tracking info.

7 de septiembre de 2022
Opinión espontánea

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