Buzz Retail Opiniones 

209
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Order made but never sent. Four chaser emails unanswered and no other options available to get in contact. No ability to track status of orders. Order at your own peril as small savings aren’t worth t... Ver más

Valorada con 1 estrellas sobre 5

I placed an order for a balance bike and Buzz took 7 days to inform me that the order has been cancelled due to stock issues. Living remotely, a week can be the difference between getting the present... Ver más

Valorada con 5 estrellas sobre 5

Was sceptical, as never heard of this company it came up when doing a google search for a pallet buster. Decided to give it a try as they accept paypal. I am very pleased I tried them, ordered the ite... Ver más

Valorada con 5 estrellas sobre 5

I was quite sceptical about buying from this company as i saw some negative reviews on here, but decided to risk it and pay by paypal. I bought ring doorbell from them at £20 cheaper than everywhere e... Ver más


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3,1

Medio

TrustScore: 3 sobre 5

209 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 14% de las opiniones negativas

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3,1

Todas las opiniones

(209)

14 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I purchased some ONRUNNING trainers

I purchased some ONRUNNING trainers for my son for his holiday. He played tennis in them only for the mesh of the trainer to scare with a burn type hole clearly a poorly designed shoe. I reached out to BUZZ who ignored me so I claimed through Paypal they then reacted. Only to wait for Paypal to refuse a refund because I had reported the retailer incorrectly. once the claim was rejected they carry on with there ignorance would not purchase fro Buzz or Onrunning again.

17 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had no problems whatsoever

Was a bit dubious about buying off a company I didn't know but I couldn't be more pleased with them.
I ordered Ikea Kallax doors off them. They came very quickly and were as per my order.
The only comment I have, is that the tracking didn't work.

17 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

No response from Emails

No response from Emails, but did receive a PROMT response from Gourmia who were more helpful and advised I would have to return to Costco. Upon doing so was told they will not accept back and needs to be returned to “Buzz Retail” for them to return for refund or replacement. Wouldn’t recommend this company no response, not helpful and cannot get to speak to anyone.

27 de marzo de 2023
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Thank you for your review. Unfortunately this air fryer was purchased from us in May 2022. Any fault after 30 days is dealt with directly by the manufacturer, Gourmia lately has been changing their terms and condition without informing the retailers, they changed their warranty terms in December 22 which was after your purchase, Gourmia has stopped providing services in the UK which we cannot control, they have replaced units in the past however since the beginning of this year they are not helpful to either customers or sellers. We kindly request that you please leave a review on the Gourmia trust pilot page. All warranties are with the manufacture and not the retailer. We have also raised this with Gourmia however we have not had a response from them. We have stopped selling Gourmia items due to their poor after sales and warranty service. We strongly advise leaving the review on their Trustpilot page.

Thanks,

Valorada con 5 estrellas sobre 5

Absolutely cannot praise this company…

Absolutely cannot praise this company enough particularly Jessica. My order was received and processed very quickly which was fantastic, but after problems with the delivery which was not down to themselves, she sorted this out in record time. The communication and help from this company was brilliant and they never let me down. Totally recommend this company and an very thankful to them for a fantastic service.

13 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased an air fryer from this…

I purchased an air fryer from this shoddy outfit and it is still within its year's warranty. However, Jess has decided to ignore my recent e mails and pretend that the faulty air fryer is not her concern. DO NOT PURCHASE FROM THESE PEOPLE!!

2 de marzo de 2023
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Thank you for your review. Unfortunately this air fryer was purchased from us in July 2022. Any fault after 30 days is dealt with directly by the manufacturer, if the manufacture is not answering to emails or providing customer service or email responses then please leave a review on the correct trust pilot page. All warranties are with the manufacture and not the retailer. We have also raised this with Gourmia however we have not had a response from them. We have stopped selling Gourmia items due to their poor after sales and warranty service. We strongly advise leaving the review on their Trustpilot page.

Regards,

Valorada con 1 estrellas sobre 5

Absolute nightmare

Absolute nightmare ordering from these. Don’t bother trying to save a few quid. Didn’t send order on time, then didn’t respond to emails. Pay a few quid more from somewhere reputable. Not worth it

21 de febrero de 2023
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

Sorry for service you have received. Customer service is our top priority. If you could please contact us with your order number we will be more than happy to assist.

Valorada con 1 estrellas sobre 5

Bought Eufy doorbell camera 8 months…

Bought Eufy doorbell camera 8 months ago ...the quality of the video images is now terrible and condensation built up inside lense....contacted Buzz and was fobbed off contacted Eufy and was told Buzz is not a registered retailer of their goods therefore Buzz is responsible for warranty....catacted Buzz on many occcasions still no response DO NOT USE THIS OUTFIT .....
Contacted Eufy again after Buzz,s response ....still saying fo not use Buzz, I have wasted my money

20 de febrero de 2023
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

We have contacted EUFY as the warranty is dealt with directly with the manufacturer. After 8 months of using any item, in your case its a video electrical doorbell, the warranty covers the unit. EUFY have provided you with incorrect information. We have many customer who have had their warranty claims approved directly with EUFY, so we would suggest you please contact EUFY again as the person that has given the information to you is false and has just disposed your job back to us.

Valorada con 5 estrellas sobre 5

Buzz retail helped and supported with…

Buzz retail helped and supported with an item purchased from a third party. They contacted on my behalf, ensuring a new product was sent out as soon as possible as the original item was faulty. Communication was great throughout and good outcome was achieved, very happy customer.

18 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Communication

Bought a EUFY doorbell camera back in July with them. When it came, the doorbell chime plug-in did not work. Asked them to give me a replacement, had 0 communication, and until threatening to leave them a bad review they finally emailed back saying the replacement camera was on the way. Fast forward 4 months later, this replacement camera now does not detect facial motion properly anymore (tried diagnosing it with EUFY themselves). I emailed Buzz Retailer about this at the start of the new year, have not heard back from them at all. Terrible communication with their customers, they are unwilling to simply reply to emails based on genuine failures of the products they sell you.

14 de febrero de 2023
Opinión espontánea
Logotipo de Buzz Retail

Respuesta de Buzz Retail

The warranty is dealt with directly by the manufacturer. EUFY had already replaced your bell within 2 months. Again after 4 months you complained, the warranty is dealt with directly with EUFY the manufacturer, we were helping being the retailer as a goodwill gesture, however most warranty claims are with the manufacturer not the retailers. If the bell was faulty or damaged on arrival, we would have instantly replaced the bell. After 7-8 months of 2 bells being delivered to you, EUFY should and would replace the bell directly. However from experience EUFY are know to be lazy when it comes to after sales service as most of their agents are based in the USA and Asia.

Customer service is our top priority and we hold our customer to the highest standard during and after sales, however we cannot control any issues with the manufacturer.

Regards,

Valorada con 5 estrellas sobre 5

I Ordered Eau Savage aftershave for my…

I Ordered Eau Savage aftershave for my Son’s birthday. I was a bit hesitant as I had never heard of this company before. I received an email telling me my order was shipped but no tracking number available. I emailed the company who got straight back to me with reassurance and a tracking number. The item came by DPD in the next two days after email reply. It took 8 working days to come from Spain. Very happy with purchase and company, I will order again from them.

9 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldn't fault them

I ordered a Eufy wireless video doorbell. I was a bit hesitant as I hadn't heard of Buzz, and the price seemed a bit too good to be true. I thought it was worth the risk as I could pay with Paypal and easily claim the money back if it didn't go well. It was all good though. The item arrived two days after I ordered, and I received emails for order confirmation and despatch. The video doorbell is now fitted and working as expected. It's definitely a genuine Eufy product.

4 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was skeptical about ordering off buzz…

I was skeptical about ordering off buzz reading some of the reviews. But though there’s more pos then Neg, I’ll give it a whirl. So I ordered 100ml bottle of Savauge on Christmas Day off buzz retail. It arrived this morning which considering it was ordered Christmas and strikes is deffo quite fast. I messaged an got a message back with tracking details pretty fast. It definitely isn’t a scam business. It’s 100% legit! The aftershave is 100% legit not fake!

25 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oh my goodness what a fabulous company.

Oh my goodness, this has got to be one of the best companies I have used in 2022! I initially thought the company was a scam because of the low prices but I did my research and saw positive reviews and said I will try my luck. I bought 3 perfumes which were ridiculously cheaper than anywhere else online and in the shops, even with my work discount. The website stated that the Christmas deadline had passed but yet I received 2 of my items before Christmas, which was great. I only contacted customer service to enquire when I would receive the last item and I got a rapid response with a tracking number. I received my last item today. All the perfumes are genuine and exactly what I ordered. I will recommend my new secret, Buzz-retail.com to everyone and will be looking for more bargains very soon.

29 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buzz Retail DELIVER

Today I took delivery of a Tassimo MY WAY 2.

Ordered on Christmas eve, It only took 4 days to arrive, and best of all? was the PRICE, an INCREDIBLY low £49.99, delivered.

Due to a mistake on my part, I almost immediately had to contact B R CS.
I received a speedy reply (despite Xmas) from a lovely lady by the name of Jessica (a CS Exec) who kindly offered to rectify my error...with something you don't see every day folks, GREAT customer service.

Many thanks Buzz Retail, many thanks Jessica.

Happy New Year to y'all

28 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Item replaced

Our purchase stopped working after a few months. Buzz retail sorted this out with the retailer and got a new item sent. 4 stars instead of 5 as there was a lack of communication mid process. While I believe that the manufacturer was the cause of the delay, an update would have been good.

15 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very positive experience!

I ordered a DeLonghi radiator on 6/11 (Sunday) and received it on 8/11 (Tuesday morning). Great product, great price & very fast delivery! I am fully satisfied.

8 de noviembre de 2022
Opinión espontánea

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