The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
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Respuesta de Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything went so smoothly from start to finish.
All the best,
Helen
Always reply quickly and efficiently to…
Always reply quickly and efficiently to queries
23 de abril de 2026
Respuesta de Canada Life UK
Hi Jeanette,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your queries were responded to quickly and efficiently.
All the best,
Helen
Efficient and prompt service
15 de mayo de 2026
Respuesta de Canada Life UK
Hi Amanda,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service efficient and prompt.
All the best,
Helen
Very efficient and positive service…
Very efficient and positive service April 27 th
27 de abril de 2026
Respuesta de Canada Life UK
Hi Kathleen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the service efficient and positive.
All the best,
Helen
What I didn't like
I didn't.like that I was twice asked to justify why I needed the tranche of my loan, when I had replied by return of post first time. And I didn't like that I felt I had to justify why I needed the tranche. It felt hostile. There will come a time when my reason will be to maintain a lifestyle- great holidays while I am still able to enjoy them- do I risk being turned down?
11 de abril de 2026
Respuesta de Canada Life UK
Hi Venetia,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and that the process made you feel this way, as this isn’t the experience we want our customers to have. We understand your concerns and would like the opportunity to look into this for you. If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Everything has gone well so far.
15 de mayo de 2026
Respuesta de Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that everything has been going well for you so far.
All the best,
Helen
Excellent Service
Fantastic support from Canada Life, everyone we dealt with was very friendly and extremely professional.
Would have no issues with recommending Canada Life to friends and family.
15 de mayo de 2026
Respuesta de Canada Life UK
Hi Ian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received such friendly and professional support from the team and would feel confident recommending us to others.
All the best,
Helen
Canada Life are a great investment…
Canada Life are a great investment company, easy to contact, easy to understand, communicate well and good returns
15 de mayo de 2026
Respuesta de Canada Life UK
Hi Fiona,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us easy to contact and understand, with clear communication and positive returns.
All the best,
Helen
Good communications
15 de mayo de 2026
Respuesta de Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our communication to be good.
All the best,
Helen
Loan drawn and in subsequent years repaid
In 2021 Canada Life lent us funds for a large transaction. The process to obtain the loan was thorough but not overburdening. The team at Canada Life were always helpful. We realised the related asset in April 2026 and repaid the loan. The process to repay the loan was clear and worked without a hitch. I recommend Canada Life for their expertise, understanding and commitment.
27 de abril de 2026
Respuesta de Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that both the loan process and the repayment were clear, smooth and well supported throughout.
All the best,
Helen
Quick to answrr the phone
Quick to answrr the phone, very polite, and quick to fulfill my needs
29 de abril de 2026
Respuesta de Canada Life UK
Hi Linda
,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your call was answered quickly and that you found the team polite and efficient in helping you.
All the best,
Helen
The whole process from start to finish…
The whole process from start to finish was great and they kept me updated every step of the way through out.
15 de mayo de 2026
Respuesta de Canada Life UK
Hi Martyn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the whole process went smoothly and that you felt kept informed every step of the way.
All the best,
Helen
This company has cost me a great deal…
This company has cost me a great deal of money as they did not follow the instructions they were given, clearly and in large print.
No doubt they would use the small print as an excuse.
20 de abril de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi Hilda,
Thank you for taking the time to leave us your feedback. I’m really sorry to hear about your experience and understand how frustrating this must have been for you. This certainly isn’t the level of service we aim to provide, and we’d like the opportunity to look into what happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Excellent service by your company and…
Excellent service by your company and workers
1 de mayo de 2026
Respuesta de Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were so pleased with the service provided by our team.
All the best,
Helen
Matters dealt with very efficiently.
28 de abril de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that matters were dealt with very efficiently for you.
All the best,
Helen
Very efficiently dealt with me
8 de mayo de 2026
Respuesta de Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your enquiry was dealt with efficiently.
All the best,
Helen
Easy to fill in forms
2 de abril de 2026
Respuesta de Canada Life UK
Hi Tony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our forms easy to complete.
All the best,
Helen
Had to do a lot of chasing to keep…
Had to do a lot of chasing to keep updated on the progress, quite disappointing as the first time I used them they were excellent
27 de abril de 2026
Respuesta de Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and appreciate you bringing this to our attention. We’d really like to understand what’s happened and see how we can help put things right.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
I was having difficulty selling my…
I was having difficulty selling my house before my mortgage came to an end.
Canada Life helped me with a lifetime mortgage to the very best of their ability.
A big thank you to Canada life and my two financial advisors.
30 de junio de 2025
Respuesta de Canada Life UK
Hi Julie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that we were able to support you with a lifetime mortgage at a challenging time, and that both Canada Life and your financial advisers were able to help you move things forward.
All the best,
Helen
Respuesta de Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found the process simple, quick and easy to deal with.
All the best,
Helen
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