The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
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Kept informed
1 de junio de 2026
Respuesta de Canada Life UK
Hi Tom,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you felt kept informed throughout.
All the best,
Helen
I actually arranged this through the…
I actually arranged this through the Retirement Desk. However Canada Life provided the product I wanted.
4 de mayo de 2026
Respuesta de Canada Life UK
Hi Christopher,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you were able to find the right product for your needs through the Retirement Desk.
All the best,
Helen
Misleading letter
The letter advising me that the annuity had been set up was misleading, incorrect and missing vital information. I had to wait about 30 minutes to speak with an advisor who was able to clarify things - to a point- I still had to check my bank account twice before the money actually came in. Not a good start with this company.
21 de mayo de 2026
Respuesta de Canada Life UK
Hi Irena,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and that the information provided in your letter was unclear and caused confusion, as well as the difficulty you faced when trying to get clarification. This isn’t the experience we want our customers to have, and we appreciate you bringing it to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Their payments are always made on time…
Their payments are always made on time and have done for a few years.
1 de junio de 2026
Respuesta de Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your payments have been made consistently on time over the years.
All the best,
Helen
It is taking far too long for Canada…
It is taking far too long for Canada Life to release funds, up to 30 days, and form are sent by post, it is archaic in the 21st century. I am very disappointed
29 de mayo de 2026
Respuesta de Canada Life UK
Hi Quentin,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you’ve experienced delays in receiving your funds and found the process frustrating. This isn’t the experience we want to provide, and we appreciate you bringing this to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this for you.
All the best,
Helen
Very helpful and a pleasure to deal with
18 de mayo de 2026
Respuesta de Canada Life UK
Hi Lesley,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us helpful and a pleasure to deal with.
All the best,
Helen
Change AdfdressIf all companies were this good life…
If all companies were this good life would be a lot easier!
20 de mayo de 2026
Respuesta de Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process straightforward and had such a positive experience with us.
All the best,
Helen
Great value investment opportunities
Moved over to Canada life through my finacial adviser so at the moment still early days but so far quick and easy to deal with and offer good value . No problems at all so far , so on my experience would highly recommend
1 de mayo de 2026
Respuesta de Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your experience so far has been quick and easy, and that you’re finding good value through your investment.
All the best,
Helen
very simple to make payments
very simple to make payments. professional and flexible product
7 de mayo de 2026
Respuesta de Canada Life UK
Hi Eric,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found making payments simple and that you’re pleased with the professionalism and flexibility of the product.
All the best,
Helen
Fixed term income plan
I spent a long time on the phone as the process was not explained clearly, and I did not really understand what was happening throughout.
After eventually receiving the paperwork, I discovered that someone else’s Key Facts document had been included, which was very concerning from a data protection and confidentiality perspective.
Overall, the experience was confusing and poorly handled.
29 de mayo de 2026
Respuesta de Canada Life UK
Hi,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you found the process unclear and that your experience was frustrating, particularly regarding the documentation you received. We take concerns like this seriously and would like the opportunity to look into what’s happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Respuesta de Canada Life UK
Hi Anthony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the service excellent and the team very helpful.
All the best,
Helen
Very good company
7 de mayo de 2026
Respuesta de Canada Life UK
Hi Mrs Gosnell,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you think so positively of us as a company.
All the best,
Helen
Awful experiance
Awful experiance, Canada Life use an emergy tax code dispite having your correct code, I suspect it's easier for them than to do their due diligence. HMRC send them your tax code each year so even if only a small part of your drawdown should be subjected to tax they charge you the upper tax limit using the emergency tax code. One has to ask does this save them money ?.Also to send a simple email takes them three weeks from request. I would never advise anyone to use Canada Life.
27 de abril de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and understand how frustrating this situation must be. We’d like the opportunity to review this further for you. If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to investigate this in more detail.
All the best,
Naomi
A life gift to your family
Confident about Canada Life they had a good review.
Information given and process went through smoothly and quickly.
It was the best way for me to use Canada life to get money from my home without dipping into savings and leaving myself short. If l go into a home my house would have to be sold to pay for care this way my family can have something a life gift.
25 de mayo de 2026
Respuesta de Canada Life UK
Hi Mary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that the process with us went smoothly for you.
All the best,
Naomi
Somewhat slow to set up
Somewhat slow to set up, yet provide good returns on a basic annuity.
19 de mayo de 2026
Respuesta de Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I'm sorry to hear we were slow on the set up of your annuity, but I'm happy to hear you've had good returns.
All the best,
Naomi
Canada Life was extremely efficient
Canada Life was extremely efficient. I was very impressed with the service and would not hesitate to recommend them.May 2026
9 de mayo de 2026
Respuesta de Canada Life UK
Hi Lyn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found us efficient and would recommend us.
All the best,
Naomi
I spoke to a real person!!
12 de mayo de 2026
Respuesta de Canada Life UK
Hi Wilma,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you had a good experience when speaking with our team.
All the best,
Naomi
I am very happy with my experience
I am very happy with my experience, they were very informative, and friendly,
I would recommend Canada life to my friends and family.
4 de abril de 2026
Respuesta de Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found us informative and friendly.
All the best,
Naomi
Canada Life can’t calculate Tax
Canada Life appear unable to calculate tax correctly in a quarterly payment cycle. HMRC confirm the error and CL complaints in the last tax year assured me that they ‘now’ had the correct tax code and my deductions would be correct in the 26/27 tax year. They were wrong, as again CL have allocated 1 month of my personal allowance against a quarterly payment (3 months) which selects in too much tax being deducted. Their response is to direct me to HMRC to reclaim it, which I cannot do until the end of the tax year.
I would advise everyone to avoid Canada Life if considering an Annuity.
1 de mayo de 2026
Respuesta de Canada Life UK
Hi,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and understand how frustrating this situation must be, particularly given the concerns you’ve raised around tax calculations and previous interactions. This isn’t the level of service we aim to provide, and we’d like the opportunity to review this further for you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to investigate this in more detail.
All the best,
Helen
Very helpful and efficient quoted 30…
Very helpful and efficient quoted 30 days to complete and it was.
31 de marzo de 2026
Respuesta de Canada Life UK
Hi Alan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear you found us helpful and efficient.
All the best,
Naomi
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