The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
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It's so reassuring to speak to a real person.
It's just reassuring to be able to pick up the phone and quickly speak to a real person to get a query answered straight away. Long may this continue!!
I can only comment that I am very happy with my dealings with Canada Life
26 de junio de 2026
Respuesta de Canada Life UK
Hi Edmund,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you value being able to speak to a member of our team directly and get your questions answered quickly. It's also great to know that you've been happy with your dealings with Canada Life.
All the best,
Helen
New customer …
I am a new customer having moved from a previous company. The whole process was very good and quick too.
C Johnston
24 de julio de 2026
Respuesta de Canada Life UK
Hi Candie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your move to Canada Life was quick and straightforward and that you had a positive experience throughout the process.
All the best,
Helen
The best customer service and performance
Simple, straightforward and one of consistent top performers for customer returns. This is the second time of doing business with Canada Life
1 de julio de 2026
Respuesta de Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've found our products simple and straightforward, and that this is your second positive experience with Canada Life.
All the best,
Helen
I had a great advisor in David Kelly…
I had a great advisor in David Kelly who made my whole experience go very smoothly.
17 de octubre de 2025
Respuesta de Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that David Kelly helped make the whole experience go smoothly for you.
All the best,
Helen
Excellent company
Excellent company. Offers great deals. Looks after us properly. Very reasonable.
Customer support is great. Highly professional, reliable and friendly. The best experience. Highly recommend. Thank you 👏👏👏
24 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve had such a positive experience with us, from our products and customer support to the professionalism and friendliness of our team.
All the best,
Helen
5 year anuity …
Transferring my pension funds to Canada Life along with a 5 year fixed anuity and a GMA at the end was so easy to do and has allowed me to take time away from work when it has been most needed.
Thankyou Canada Life,I will be in touch in 5 years time.
17 de julio de 2026
Respuesta de Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that transferring your pension funds to Canada Life was straightforward and that your annuity and GMA have given you the flexibility you needed at the right time.
All the best,
Helen
I did not have to wait too long before…
I did not have to wait too long before telephone was answered. My questions were answered efficiently, professional and very helpful. Documents are also being posted to me where applicable.
Alexandru Manea should be recognised for reward and recognition. Thank you
20 de julio de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi Pamela,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your call was answered promptly and that your questions were dealt with in a professional, helpful and efficient way. It’s also wonderful to hear your recognition of Alexandru Manea, and I’ll ensure your kind comments are shared with him and the team.
All the best,
Helen
Service was speedy and efficient.
18 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service speedy and efficient.
All the best,
Helen
Reliable and trustworthy.
Very reliable company. Pension there every month. Never any glitches. Tax deducted at source so no worries there. A stress-free seven year contract
1 de octubre de 2025
Respuesta de Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us reliable and trustworthy, with your pension payments arriving on time and your experience remaining stress‑free throughout your contract.
All the best,
Helen
prompt service
All dealt with by my financial advisor but was very easy from my side and all set up quickly
30 de junio de 2026
Respuesta de Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the process was straightforward for you and that everything was set up quickly with the support of your financial adviser.
All the best,
Helen
The response to my question was dealt…
The response to my question was dealt with very efficiently. Thank you!
17 de julio de 2026
Respuesta de Canada Life UK
Hi Anne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your question was dealt with efficiently and that you received a prompt response.
All the best,
Helen
Painless and very easy process
My pension was with Standard Life, decided to retire a few years early 64. So my question was can i do this turn my pension pot in to a fixed monthly income. went to the open Market . With the help of Canada Life it was possible. All the Paperwork was completed Sent back to advisor 19/06 Canada Life advised of rate and options and when i accepted submitted to Canada Life 02/07 09/07 Annuity in place great service from Canada Life
9 de julio de 2026
Respuesta de Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your retirement journey was straightforward and that your annuity was set up so smoothly. It’s great to know that the process moved quickly and that you were happy with the service you received.
All the best,
Helen
Respuesta de Canada Life UK
Hi Sara,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your address update was dealt with promptly and that our team took the time to double check everything was correct.
All the best,
Helen
SIPP transfer
Sent me incorrect tax free lump sum and annual annuity amounts despite sending them a larger amount than originally anticipated when exchanging our SIPPS for enhanced annuity. Had to contact their call centre few times but still not resolved. The problem was they should have abided by their own written quotation guarantees and did not do this. Incidentally this issue both spouses.
15 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about the issues you've experienced with your tax-free lump sum and annuity amounts following the transfer of your SIPPs, and that this has still not been resolved despite contacting us. I understand how frustrating this must be, particularly where the figures do not appear to reflect the quotation provided.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Still yet to receive my pension…
Still yet to receive my pension payment, starts soon apparently so not sure why I keep being pestered to provide a review….
Only time will tell, so maybe ask me in a year or so…. When my review will count…
17 de julio de 2026
Respuesta de Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I understand that you haven't yet received your first pension payment and that it's difficult to assess your experience with us fully at this stage.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Always very easy to deal with when i…
Always very easy to deal with when i have had to change things on my pension policy , very clear and easy to navigate websites
9 de julio de 2026
Respuesta de Canada Life UK
Hi Tina,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us easy to deal with when making changes to your pension policy and that our website is clear and easy to navigate.
All the best,
Helen
Not much contact from the company.
Not much contact from the company.
Canada Life is a bit premature as
I will not see anything from Canada Life for another week.
16 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I understand that it's still early in your journey with us and that you haven't yet had much contact from Canada Life.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
we needed to have a small financial…
we needed to have a small financial extension and were refused. We don’t understand why as there is plenty of equity left in the property.
9 de febrero de 2026
Respuesta de Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I understand your disappointment that your request for a further advance was declined, particularly when you feel there is sufficient equity remaining in your property.
If you would like us to review this further, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
My dealings with the company have…
My dealings with the company have always been fine. Prompt with paperwork. Efficient and pleasant on the phone.
5 de julio de 2026
Respuesta de Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your dealings with us have been positive, with prompt paperwork and efficient, pleasant service whenever you've been in touch.
All the best,
Helen
Respuesta de Canada Life UK
Hi Lynn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received excellent service and found our team helpful and supportive.
All the best,
Helen
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